Initial Business Response / [redacted] (1000, 5, 2014/07/22) */ Consumer's Original Complaint and FYTP Response: The company did complete any of assigned objectives Response - The client signed a contract on X-was to complete the following Items A- Power of attorney Compliance review calls at $fee each -to IRS and to Franchise tax board aBoth call reviews were made within days of contract by March 12th and the results were emailed to The client B- A Franchise Tax Board Installment agreement at $1,200fee aFTB Installment agreement was completed April 16th for $/ modue on the 28th of each month C- IRS Offer in Compromise fee $4,which was revised to IRS Installment agreement or Hardship fee of $1, aOIC service and original fees were adjusted to provide an IRS installment or hardship negotiation bOur firm collected numerous financial documents from the client to submit the IRS to negotiate a hardship statusThe client was unable to get current with his estimated tax payments for Our client agreement clearly states that staying current with tax payments to agencies are required for us to perform our servicesThe client was asked to make estimated tax payments and to enlist a payroll service to convert his income draws to payroll as an employee of his corporationBoth requirements were not met as required BY IRS to allow for either a payment plan or hardship status They refused to give updates as requested in writing Response- APlease see attached page client history record with client records which include: Bemails out to client as well ascalls out to client updating all of the actions taken on their behalf Basically took our money and did nothing Response- AThe record speaks for itself BFYTP made separate calls to the IRS on X- CFYTP made separate calls to FTB DProcessed and computed both IRS and state financials separate time to prepare for negotiating We hired this company to a do job Response - ASee client history record and contract The solicited a check on first contact over the phone Response- AClient signed our standard agreement and provides a voided check and signed authorization to process payments We requested written updates that they would not comply to Response - AThis was addresses in Item #s and above They submitted incomplete documents to the IRS Response- AWe provided the documents client submitted to us to IRS to avoid enforced collection They lied about how long the FTB was backlogged Response- ASee Client record dated X-at 9:am indicating a to hour wait time for FTB Corporate to respond They failed to take care of objectives which will further delay our case Response- AWe completed all items contracted for except the IRS hardship BWhich we were unable to complete IRS hardship while client was not in compliance for paying Est They completely forgot to speak with the FTB regarding our Corporation so I had to go in one day before they levied our bank account to make the deal Response- APlease client history record - X-call to FTB Corporate Unit at 11:am B- Please note: No Corporation reinstatement services were contracted for cPlease note a voicemail was left for MS [redacted] on X-requesting immediate callbackNone was received They did not inform us that there would be a lien on our property when they attempted to make a deal with the FTB which then resulted in an agreement that was not completed due to lack of signatures Response- A- Please see client record for email sent out to Clients on March 25th at 5pm reviewing lien issues B- Not only did we let them know about forthcoming lien we gave them the FTB option to avoid it See Below C- Two options to avoid lien: Make payment of $5,by 3/31/or payments of $2,520/month D- Client declined both of those options and FYTP negotiated a payment plan for $845/month as previously mentioned They basically took our money and there were no conclusive results obtained and none of the documents were completed for finality with the IRS & FTB Response- A- Previously addressed in client records above We had to remove their Power of Attorney to avoid any more complications with the taxes AClient did not advise us of this action BClient agreed to provide a written request to resolve any issues as required by the arbitration clause in our contract We had to stop payment to avoid them obtaining more of our money Response- AClient did not advise us of this action which is in violation of the terms of this agreement Nothing was completed with the IRS or FTB, yet they continued to receive money Response- AAddressed in item # and above They have not contacted us Response- AOur last requests for contacts were not returned a or responded toSee client record attached BVoice mail from [redacted] on June to MS [redacted] at 11:amNo reply- See client record attached CEmail June 19th at 9:am from [redacted] to [redacted] requesting contact - Not responded to.- See client record attached DEmail on June 20th at 3:21pm from [redacted] to [redacted] requesting contact - Not responded to- See client record attached They did not receive their payment for July and as of yet have not called us regarding the payment which leads me to believe that they know I am aware of what they have done with the IRS and FTB Response- AClient did not notify us that they were not going to make their July payment And that they took our money and did nothing to resolve the issues we had Response- AThis statement is not accurate as proof to the contrary has been provided above I have had to hire a new team of lawyers and tax people to take over our accounts with the IRS and FBT Response- AWe have not been advised of this change in writing until this communication was received BWe have not been contacted by any other tax professional in regards to records for their case This is outrageous that these people are allowed to even operate Response- A They refused to meet with us in person as requested many times Response- AWE have never refused to meet with clientOur office is open Monday -Friday 9-5pm weekly They have not contacted us in over a month Response- AClient did not reply to last requests for contact on June 11th, 19th and 20th The tax problems were created because **'s wife committing suicide and left him liable for the taxes Response - AWe understand and discussed the events leading up to the tax issues and provided services to resolve them This company needs to be stopped as I know we are not the only ones that this has happened to Response- AWe have no unresolved Revdex.com issues with over new clients each year Conclusion- We provided all services contracted that we were able to complete for as detailed in Items in response #items A-B and CWe were unable as of yet to complete the IRS installment agreement because the client had not stayed current with their estimated income taxes and did not convert their compensation for Sub S Corp draws to a payroll service The client fee for the IRS Services was contracted for at $1,They have not completed their payment for that service The payments left for $each month total = $1,of that fee not paidThe client is not entitled to any refund of the approximate $received towards the IRS installment agreement service based on the refund policy that they agreed to on page of their client agreement FYTP will not pursue the remaining balance of contracted feesFYTP will be happy to provide the client and their new tax professionals any documents and records from their case file Initial Consumer Rebuttal / [redacted] (3000, 11, 2014/08/10) */ The company did complete any of assigned objectives Response - The client signed a contract on X-was to complete the following Items A- Power of attorney Compliance review calls at $fee each -to IRS and to Franchise tax board aBoth call reviews were made within days of contract by March 12th and the results were emailed to The client B- A Franchise Tax Board Installment agreement at $1,200fee aFTB Installment agreement was completed April 16th for $/ modue on the 28th of each month The FTB Installment agreement was NEVER completedI would be happy to have a call to the FTB to be joined by the Revdex.com to confirm that the Installment Agreement was never solidifiedMy call to the FTB confirmed that there was no Installment Agreement due to the fact that two signatures were needed and only one was on the AgreementWe advised the FTB that Fix Your Tax Problems no longer had Power of Attorney due to their incompetence in completing the Agreement C- IRS Offer in Compromise fee $4,which was revised to IRS Installment agreement or Hardship fee of $1, aOIC service and original fees were adjusted to provide an IRS installment or hardship negotiation bOur firm collected numerous financial documents from the client to submit the IRS to negotiate a hardship statusThe client was unable to get current with his estimated tax payments for Our client agreement clearly states that staying current with tax payments to agencies are required for us to perform our servicesThe client was asked to make estimated tax payments and to enlist a payroll service to convert his income draws to payroll as an employee of his corporationBoth requirements were not met as required BY IRS to allow for either a payment plan or hardship status They refused to give updates as requested in writing We requested that weekly updates be sent to us to which Mr [redacted] responded that this was a fee based agreement and he no obligation to give us updates of any kindMr [redacted] was present for that conversation and can confirm it Response- APlease see attached page client history record with client records which include: Bemails out to client as well ascalls out to client updating all of the actions taken on their behalf Basically took our money and did nothing Response- AThe record speaks for itself The record shows that they DID NOT COMPLETE THE FTB Agreement and that it was null and void due to lack of completion of signatures on said document which can be verified by the FTBIt doesn't matter what they did as this was a FEE BASED agreement and nothing was completedNor did they complete the agreement with the Corporate taxes which I myself had to call ONE day before they were going to levy Mr [redacted] 's bank account which can also be verified by the FTB BFYTP made separate calls to the IRS on X- CFYTP made separate calls to FTB DProcessed and computed both IRS and state financials separate time to prepare for negotiating We hired this company to a do job Response - ASee client history record and contract The solicited a check on first contact over the phone Response- AClient signed our standard agreement and provides a voided check and signed authorization to process payments We requested written updates that they would not comply to Response - AThis was addresses in Item #s and above They submitted incomplete documents to the IRS Response- AWe provided the documents client submitted to us to IRS to avoid enforced collection They lied about how long the FTB was backlogged Response- ASee Client record dated X-at 9:am indicating a to hour wait time for FTB Corporate to respond They failed to take care of objectives which will further delay our case Response- AWe completed all items contracted for except the IRS hardship This is a bold face lieWe can prove through a call the FTB to verify the FTB Agreement was not completed BWhich we were unable to complete IRS hardship while client was not in compliance for paying Est They completely forgot to speak with the FTB regarding our Corporation so I had to go in one day before they levied our bank account to make the deal Response- APlease client history record - X-call to FTB Corporate Unit at 11:am This call was made to the FTB for Mr [redacted] Corporate taxes by me at 9:am on 6/11/ [redacted] called FYTP on the morning of the 11th around 8:am to remind Fix Your Tax Problems that this was not completed and that his bank account was going to be levied the next dayThat was the only reason they made the call at 11:amBy that time the negotiation was already completed We were told there was a two week back logI then made the call and negotiated the terms for the Corporate TaxesThere was no two week back log as stated to Mr [redacted] I merely called and made the deal, no problems, no waiting, B- Please note: No Corporation reinstatement services were contracted for Why would they call the FTB if there was no Corporation agreement??? cPlease note a voicemail was left for MS [redacted] on X-requesting immediate callbackNone was received I wasn't about to return their callsThey had screwed this up so badly that we yanked their Power of Attorney upon finding that completion of both the Corporate and FTB personal agreements were never completedThey agreed to take care of the Corporate taxes, otherwise why would they have called the FTB for the Corporate taxes on 6/11/2014???? They did not inform us that there would be a lien on our property when they attempted to make a deal with the FTB which then resulted in an agreement that was not completed due to lack of signatures Response- A- Please see client record for email sent out to Clients on March 25th at 5pm reviewing lien issues B- Not only did we let them know about forthcoming lien we gave them the FTB option to avoid it See Below Mr [redacted] states he was never informed of the Lien on his Corporate taxes and did not receive said email C- Two options to avoid lien: Make payment of $5,by 3/31/or payments of $2,520/month D- Client declined both of those options and FYTP negotiated a payment plan for $845/month as previously mentioned Once again the agreement is null and void to due to lack of signatures They basically took our money and there were no conclusive results obtained and none of the documents were completed for finality with the IRS & FTB Response- A- Previously addressed in client records above We had to remove their Power of Attorney to avoid any more complications with the taxes AClient did not advise us of this action It's not our job to advise you of anything especially considering the mess that FYTP left us with and we have had to hire another tax accountant to fix the problemsSo now we have paid for this service twice BClient agreed to provide a written request to resolve any issues as required by the arbitration clause in our contract We had to stop payment to avoid them obtaining more of our money Response- AClient did not advise us of this action which is in violation of the terms of this agreement They had already proved to us that they were not doing the job we hired them to do Nothing was completed with the IRS or FTB, yet they continued to receive money Response- AAddressed in item # and above They have not contacted us Response- AOur last requests for contacts were not returned a or responded toSee client record attached Why we would contact you when it was already confirmed by the FTB that nothing had been completed BVoice mail from [redacted] on June to MS [redacted] at 11:amNo reply- See client record attached CEmail June 19th at 9:am from [redacted] to [redacted] requesting contact - Not responded to.- See client record attached DEmail on June 20th at 3:21pm from [redacted] to [redacted] requesting contact - Not responded to- See client record attached They did not receive their payment for July and as of yet have not called us regarding the payment which leads me to believe that they know I am aware of what they have done with the IRS and FTB Response- AClient did not notify us that they were not going to make their July payment Why would we continue to pay you after finding out that you had not completed anything??? And that they took our money and did nothing to resolve the issues we had Response- AThis statement is not accurate as proof to the contrary has been provided above I can confirm with the FTB and the Corporate FTB that nothing was completedEnd of story I have had to hire a new team of lawyers and tax people to take over our accounts with the IRS and FBT Response- AWe have not been advised of this change in writing until this communication was received BWe have not Final Business Response / [redacted] (4000, 13, 2014/08/25) */ IClient complaint - The FTB Installment agreement was NEVER completedI would be happy to have a call to the FTB to be joined by the Revdex.com to confirm that the Installment Agreement was never solidifiedMy call to the FTB confirmed that there was no Installment Agreement due to the fact that two signatures were needed and only one was on the AgreementWe advised the FTB that Fix Your Tax Problems no longer had Power of Attorney due to their incompetence in completing the Agreement RESPONSE - FYTP set up the installment agreement on April 16th on the phone with The Franchise Tax BoardClient signed and we faxed it to the FTBClient did not advise us that the FTB was not auto debiting their account or that there was any issue IIClient complaint - The record shows that they DID NOT COMPLETE THE FTB Agreement and that it was null and void due to lack of completion of signatures on said document which can be verified by the FTBIt doesn't matter what they did as this was a FEE BASED agreement and nothing was completedNor did they complete the agreement with the Corporate taxes which I myself had to call ONE day before they were going to levy Mr [redacted] bank account which can also be verified by the FTB RESPONSE- FYTP set up the FTB agreement as addressed aboveIt should be noted that fee based agreement contract has both a dispute resolution process and a refund policy that Mr [redacted] signed and agreed toIt should also be noted the client in this case is Mr [redacted] and not [redacted] *** 1.Resolution Process - Binding Arbitration- See page Article of the signed agreement It states that client is to give us written notice of any problem so that we could be given the opportunity to address itThey did not give us any notice they just stopped replying to our requested for communication Article 3aInformal Resolution of DisputesIn the event Client feels that a problem has arisen in connection with the professional services rendered by Professional to Client, Client will promptly notify Professional so that Professional may have the opportunity to resolve the matterNotice shall be given in writing.bMethod of Initiating ArbitrationIf the dispute is not resolved by mutual agreement, Client may initiate arbitration by notifying Professional to that effect and by designating an arbitrator to act on Client's behalfWithin days of receipt of such notice, professional will designate an arbitrator to act on Professional's behalfIn the event that more than two parties participate, parties aligned with Client shall select one arbitrator, and parties aligned with Professional shall select a second arbitratorThe two "party" arbitrators shall select a neutral arbitratorThe controversy shall then be submitted to the three arbitrators for a final and binding decision 2.REFUND POLICY PLEASE NOTE - Client signed a fixed fee agreement with a refund policy on page Paragraph 4-c Which states there will be no refunds weeks after client work beginssee Below: 4cIf this Agreement is terminated prior to completion by FYTP of the services contracted for in this Agreement, CLIENT may be entitled to a partial refund of amounts paid to FYTPThe amount of the refund, if any, will depend, in part, on the amount of work performed by FYTP and will be determined as follows:1,**Non-refundable base charge for administrative costs: $ (per year) for tax return preparation; $for TPH, I/A, WLR or hourly representation (plus actual time spent) $ 1,for an OIC - 2, Thereafter, the amount of the remaining fee paid in excess of the non-refundable base charge applicable for refund will be a percentage based upon the time expired since the file was opened as follows: Time since file opened Percentage refundable Less than week 75% to weeks 50% to weeks 25% to weeks 10% More than weeks 0%, The date the file is opened shall be determined as the date on which Client's initial payment has cleared FYTP's bank as collected fundsFor purposes of determining the amount of the refund, if any, due to CLIENT, FYTP's representation of CLIENT will terminate upon receipt by FYTP of a written notice of termination from CLIENTCLIENT and FYTP agree that this schedule is designed to estimate, in advance, the value of the services rendered by FYTP to CLIENT IIIComplaint - Why would they call the FTB if there was no Corporation agreement??? RESPONSE- Although the client agreement did not included initially a service for the Corporate filing issue of clients corporation our agreement does allow for adding and removing services as the case evolves See contact page Page Paragraph 4-B below 4bIn the event (1) additional tax liabilities are assessed or discovered during the term of this Agreement; (2) CLIENT elects to appeal a negative decision with respect to Client's Application for an OIC; I/A & WLR or (3) there is a significant change in Client's circumstances, additional fees may be assessed under an amended agreement Client wants to have it both waysFirst, complain that we did not call and then secondly, complain that we did call the FTB Corp Division IVComplaint -I can confirm with the FTB and the Corporate FTB that nothing was completedEnd of story RESPONSE- This has been addressed multiple times and this is inaccurate Final Consumer Response / [redacted] (4200, 15, 2014/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have full authorization to speak on Mr [redacted] behalf and always have had due to Mr [redacted] not being capable of mentally dealing with his financial issues as he does not have the capacity to understand themDue to Mr [redacted] wife suicide, he has never fully recovered from this traumatic experience, mentality or emotionallyWhen Mr [redacted] called FYTP he spoke with [redacted] *** [redacted] was under a great deal of stress and fear due to his tax issues which were mostly caused by his wife who tried twice to commit suicide twice in their homeHe found her the first two times and then she went to a hotel the third time and succeeded in taking her life, a mile away from Mr [redacted] houseHe's has been under a therapist care for years nowMr [redacted] was not mentally competent to handle any of the tax issuesYour wife committing suicide is not something you recover from The tax issues kept compounding as Mr [redacted] did not know what to do and was terrified and mentally not capable of dealing with the IRS and FTBHe called FYTP in hopes of getting help but they conned him out of an electronic check over the phone for their services the first day they spoke to him on the phone without [redacted] being able to discuss it with anyone or get a second opinionMr***'s title is Sales and Marketing Mgrnot tax accountantHe knew Mr [redacted] was terrified, he told them that and they took full advantage of that factHe had absolutely no idea what he was doingThey had never met face to face or gave references to Mr [redacted] who did not know to ask for these itemsHe is not a business minded manMr [redacted] inspects homes for a living and what he does know is to get up and go to work and try to pay his billsThe total for their services was $6,The second tax company who we now hired have completed everything to our satisfaction in less than a month and is charging us $to do the same thingA very big difference from what FYTP charged him We had asked for email updates from day one from Mr [redacted] in writing and verballyWe continued to ask via phone and email and they would not provide us with them, Mr [redacted] said that this was a fee based deal and he had no obligation to give us anything and then HE offered to cancel the contractThis was long after the week period stated on their contractMr [redacted] and I were both on the call and he can confirm what Mr [redacted] said On June 2, 2014, I spoke with the FTB regarding Mr [redacted] 's personal taxes at which time they informed me that the Agreement was null and void due to the fact that FYTP had Power of Attorney at that point and they were required to also sign the Agreement and because they did not sign the Agreement became null and void per the Franchise Tax BoardThere was never one installment taken out of Mr [redacted] bank account due to the Agreement not being signed by the Power of Attorney and Mr [redacted] There would be no reason to take any money out of the account as there was no valid agreementI have full authorization to speak on Mr [redacted] behalf and always have had due to Mr [redacted] not being capable of mentally dealing with his financial issues as he does not have the capacity to understand themDue to Mr [redacted] wife committing suicide, he has never fully recovered from this traumatic experience, mentality or emotionally On June 4th I signed for a certified letter from the IRS regarding [redacted] Corporate taxes stating they would be levying Mr [redacted] 's business account immediatelyFYTP was supposed to have taken care of this also In regards to his Corporate taxes, FYTP told us several weeks before that there was a two week back-log and they would get back to usWe did not hear back from FYTP and after receiving the letter the previous day, Mr [redacted] called FYTP the morning of June 5th and got voice-mail I then called the Corporate FTB at 9:am on June 5th to try and fix their mess, which I didThere was no waiting time on the phone, I negotiated a deal right there on the spot for Mr [redacted] and it took less than minutesNow, we have realized in one morning that FYTP had completed nothing and did not meet any of the objectives per their contractThey did not complete the personal tax agreement with FTB and had not called the Corporate FTB back and that's when we decided to revoke their POA before anything else happened that they were not telling us aboutI believe any person would do the same thing At 12:02, I again called the IRS and FTB and that is when I revoked their Power of Attorney They called back later that afternoon and Mr [redacted] was too distraught to talk to them after what they had done Now, the afternoon of June 5th, we realize in one morning that FYTP has completed nothing and did not meet any of the objectives per their contractThey did not complete the personal tax agreement with FTB and had not called the else happened that they were not telling us aboutI believe any person would do the same thing They have two previous issues listed on the Revdex.com which tells me we are not the only oneThey also have a review on YELP, where they took $from someone else who also lost all their money We do not accept their proposalWe will settle for 80% of the money back and nothing less Corporate FTB back and that's when we decided to revoke their POA before anything
Initial Business Response / [redacted] (1000, 5, 2014/07/22) */ Consumer's Original Complaint and FYTP Response: The company did complete any of assigned objectives Response - The client signed a contract on X-was to complete the following Items A- Power of attorney Compliance review calls at $fee each -to IRS and to Franchise tax board aBoth call reviews were made within days of contract by March 12th and the results were emailed to The client B- A Franchise Tax Board Installment agreement at $1,200fee aFTB Installment agreement was completed April 16th for $/ modue on the 28th of each month C- IRS Offer in Compromise fee $4,which was revised to IRS Installment agreement or Hardship fee of $1, aOIC service and original fees were adjusted to provide an IRS installment or hardship negotiation bOur firm collected numerous financial documents from the client to submit the IRS to negotiate a hardship statusThe client was unable to get current with his estimated tax payments for Our client agreement clearly states that staying current with tax payments to agencies are required for us to perform our servicesThe client was asked to make estimated tax payments and to enlist a payroll service to convert his income draws to payroll as an employee of his corporationBoth requirements were not met as required BY IRS to allow for either a payment plan or hardship status They refused to give updates as requested in writing Response- APlease see attached page client history record with client records which include: Bemails out to client as well ascalls out to client updating all of the actions taken on their behalf Basically took our money and did nothing Response- AThe record speaks for itself BFYTP made separate calls to the IRS on X- CFYTP made separate calls to FTB DProcessed and computed both IRS and state financials separate time to prepare for negotiating We hired this company to a do job Response - ASee client history record and contract The solicited a check on first contact over the phone Response- AClient signed our standard agreement and provides a voided check and signed authorization to process payments We requested written updates that they would not comply to Response - AThis was addresses in Item #s and above They submitted incomplete documents to the IRS Response- AWe provided the documents client submitted to us to IRS to avoid enforced collection They lied about how long the FTB was backlogged Response- ASee Client record dated X-at 9:am indicating a to hour wait time for FTB Corporate to respond They failed to take care of objectives which will further delay our case Response- AWe completed all items contracted for except the IRS hardship BWhich we were unable to complete IRS hardship while client was not in compliance for paying Est They completely forgot to speak with the FTB regarding our Corporation so I had to go in one day before they levied our bank account to make the deal Response- APlease client history record - X-call to FTB Corporate Unit at 11:am B- Please note: No Corporation reinstatement services were contracted for cPlease note a voicemail was left for MS [redacted] on X-requesting immediate callbackNone was received They did not inform us that there would be a lien on our property when they attempted to make a deal with the FTB which then resulted in an agreement that was not completed due to lack of signatures Response- A- Please see client record for email sent out to Clients on March 25th at 5pm reviewing lien issues B- Not only did we let them know about forthcoming lien we gave them the FTB option to avoid it See Below C- Two options to avoid lien: Make payment of $5,by 3/31/or payments of $2,520/month D- Client declined both of those options and FYTP negotiated a payment plan for $845/month as previously mentioned They basically took our money and there were no conclusive results obtained and none of the documents were completed for finality with the IRS & FTB Response- A- Previously addressed in client records above We had to remove their Power of Attorney to avoid any more complications with the taxes AClient did not advise us of this action BClient agreed to provide a written request to resolve any issues as required by the arbitration clause in our contract We had to stop payment to avoid them obtaining more of our money Response- AClient did not advise us of this action which is in violation of the terms of this agreement Nothing was completed with the IRS or FTB, yet they continued to receive money Response- AAddressed in item # and above They have not contacted us Response- AOur last requests for contacts were not returned a or responded toSee client record attached BVoice mail from [redacted] on June to MS [redacted] at 11:amNo reply- See client record attached CEmail June 19th at 9:am from [redacted] to [redacted] requesting contact - Not responded to.- See client record attached DEmail on June 20th at 3:21pm from [redacted] to [redacted] requesting contact - Not responded to- See client record attached They did not receive their payment for July and as of yet have not called us regarding the payment which leads me to believe that they know I am aware of what they have done with the IRS and FTB Response- AClient did not notify us that they were not going to make their July payment And that they took our money and did nothing to resolve the issues we had Response- AThis statement is not accurate as proof to the contrary has been provided above I have had to hire a new team of lawyers and tax people to take over our accounts with the IRS and FBT Response- AWe have not been advised of this change in writing until this communication was received BWe have not been contacted by any other tax professional in regards to records for their case This is outrageous that these people are allowed to even operate Response- A They refused to meet with us in person as requested many times Response- AWE have never refused to meet with clientOur office is open Monday -Friday 9-5pm weekly They have not contacted us in over a month Response- AClient did not reply to last requests for contact on June 11th, 19th and 20th The tax problems were created because **'s wife committing suicide and left him liable for the taxes Response - AWe understand and discussed the events leading up to the tax issues and provided services to resolve them This company needs to be stopped as I know we are not the only ones that this has happened to Response- AWe have no unresolved Revdex.com issues with over new clients each year Conclusion- We provided all services contracted that we were able to complete for as detailed in Items in response #items A-B and CWe were unable as of yet to complete the IRS installment agreement because the client had not stayed current with their estimated income taxes and did not convert their compensation for Sub S Corp draws to a payroll service The client fee for the IRS Services was contracted for at $1,They have not completed their payment for that service The payments left for $each month total = $1,of that fee not paidThe client is not entitled to any refund of the approximate $received towards the IRS installment agreement service based on the refund policy that they agreed to on page of their client agreement FYTP will not pursue the remaining balance of contracted feesFYTP will be happy to provide the client and their new tax professionals any documents and records from their case file Initial Consumer Rebuttal / [redacted] (3000, 11, 2014/08/10) */ The company did complete any of assigned objectives Response - The client signed a contract on X-was to complete the following Items A- Power of attorney Compliance review calls at $fee each -to IRS and to Franchise tax board aBoth call reviews were made within days of contract by March 12th and the results were emailed to The client B- A Franchise Tax Board Installment agreement at $1,200fee aFTB Installment agreement was completed April 16th for $/ modue on the 28th of each month The FTB Installment agreement was NEVER completedI would be happy to have a call to the FTB to be joined by the Revdex.com to confirm that the Installment Agreement was never solidifiedMy call to the FTB confirmed that there was no Installment Agreement due to the fact that two signatures were needed and only one was on the AgreementWe advised the FTB that Fix Your Tax Problems no longer had Power of Attorney due to their incompetence in completing the Agreement C- IRS Offer in Compromise fee $4,which was revised to IRS Installment agreement or Hardship fee of $1, aOIC service and original fees were adjusted to provide an IRS installment or hardship negotiation bOur firm collected numerous financial documents from the client to submit the IRS to negotiate a hardship statusThe client was unable to get current with his estimated tax payments for Our client agreement clearly states that staying current with tax payments to agencies are required for us to perform our servicesThe client was asked to make estimated tax payments and to enlist a payroll service to convert his income draws to payroll as an employee of his corporationBoth requirements were not met as required BY IRS to allow for either a payment plan or hardship status They refused to give updates as requested in writing We requested that weekly updates be sent to us to which Mr [redacted] responded that this was a fee based agreement and he no obligation to give us updates of any kindMr [redacted] was present for that conversation and can confirm it Response- APlease see attached page client history record with client records which include: Bemails out to client as well ascalls out to client updating all of the actions taken on their behalf Basically took our money and did nothing Response- AThe record speaks for itself The record shows that they DID NOT COMPLETE THE FTB Agreement and that it was null and void due to lack of completion of signatures on said document which can be verified by the FTBIt doesn't matter what they did as this was a FEE BASED agreement and nothing was completedNor did they complete the agreement with the Corporate taxes which I myself had to call ONE day before they were going to levy Mr [redacted] 's bank account which can also be verified by the FTB BFYTP made separate calls to the IRS on X- CFYTP made separate calls to FTB DProcessed and computed both IRS and state financials separate time to prepare for negotiating We hired this company to a do job Response - ASee client history record and contract The solicited a check on first contact over the phone Response- AClient signed our standard agreement and provides a voided check and signed authorization to process payments We requested written updates that they would not comply to Response - AThis was addresses in Item #s and above They submitted incomplete documents to the IRS Response- AWe provided the documents client submitted to us to IRS to avoid enforced collection They lied about how long the FTB was backlogged Response- ASee Client record dated X-at 9:am indicating a to hour wait time for FTB Corporate to respond They failed to take care of objectives which will further delay our case Response- AWe completed all items contracted for except the IRS hardship This is a bold face lieWe can prove through a call the FTB to verify the FTB Agreement was not completed BWhich we were unable to complete IRS hardship while client was not in compliance for paying Est They completely forgot to speak with the FTB regarding our Corporation so I had to go in one day before they levied our bank account to make the deal Response- APlease client history record - X-call to FTB Corporate Unit at 11:am This call was made to the FTB for Mr [redacted] Corporate taxes by me at 9:am on 6/11/ [redacted] called FYTP on the morning of the 11th around 8:am to remind Fix Your Tax Problems that this was not completed and that his bank account was going to be levied the next dayThat was the only reason they made the call at 11:amBy that time the negotiation was already completed We were told there was a two week back logI then made the call and negotiated the terms for the Corporate TaxesThere was no two week back log as stated to Mr [redacted] I merely called and made the deal, no problems, no waiting, B- Please note: No Corporation reinstatement services were contracted for Why would they call the FTB if there was no Corporation agreement??? cPlease note a voicemail was left for MS [redacted] on X-requesting immediate callbackNone was received I wasn't about to return their callsThey had screwed this up so badly that we yanked their Power of Attorney upon finding that completion of both the Corporate and FTB personal agreements were never completedThey agreed to take care of the Corporate taxes, otherwise why would they have called the FTB for the Corporate taxes on 6/11/2014???? They did not inform us that there would be a lien on our property when they attempted to make a deal with the FTB which then resulted in an agreement that was not completed due to lack of signatures Response- A- Please see client record for email sent out to Clients on March 25th at 5pm reviewing lien issues B- Not only did we let them know about forthcoming lien we gave them the FTB option to avoid it See Below Mr [redacted] states he was never informed of the Lien on his Corporate taxes and did not receive said email C- Two options to avoid lien: Make payment of $5,by 3/31/or payments of $2,520/month D- Client declined both of those options and FYTP negotiated a payment plan for $845/month as previously mentioned Once again the agreement is null and void to due to lack of signatures They basically took our money and there were no conclusive results obtained and none of the documents were completed for finality with the IRS & FTB Response- A- Previously addressed in client records above We had to remove their Power of Attorney to avoid any more complications with the taxes AClient did not advise us of this action It's not our job to advise you of anything especially considering the mess that FYTP left us with and we have had to hire another tax accountant to fix the problemsSo now we have paid for this service twice BClient agreed to provide a written request to resolve any issues as required by the arbitration clause in our contract We had to stop payment to avoid them obtaining more of our money Response- AClient did not advise us of this action which is in violation of the terms of this agreement They had already proved to us that they were not doing the job we hired them to do Nothing was completed with the IRS or FTB, yet they continued to receive money Response- AAddressed in item # and above They have not contacted us Response- AOur last requests for contacts were not returned a or responded toSee client record attached Why we would contact you when it was already confirmed by the FTB that nothing had been completed BVoice mail from [redacted] on June to MS [redacted] at 11:amNo reply- See client record attached CEmail June 19th at 9:am from [redacted] to [redacted] requesting contact - Not responded to.- See client record attached DEmail on June 20th at 3:21pm from [redacted] to [redacted] requesting contact - Not responded to- See client record attached They did not receive their payment for July and as of yet have not called us regarding the payment which leads me to believe that they know I am aware of what they have done with the IRS and FTB Response- AClient did not notify us that they were not going to make their July payment Why would we continue to pay you after finding out that you had not completed anything??? And that they took our money and did nothing to resolve the issues we had Response- AThis statement is not accurate as proof to the contrary has been provided above I can confirm with the FTB and the Corporate FTB that nothing was completedEnd of story I have had to hire a new team of lawyers and tax people to take over our accounts with the IRS and FBT Response- AWe have not been advised of this change in writing until this communication was received BWe have not Final Business Response / [redacted] (4000, 13, 2014/08/25) */ IClient complaint - The FTB Installment agreement was NEVER completedI would be happy to have a call to the FTB to be joined by the Revdex.com to confirm that the Installment Agreement was never solidifiedMy call to the FTB confirmed that there was no Installment Agreement due to the fact that two signatures were needed and only one was on the AgreementWe advised the FTB that Fix Your Tax Problems no longer had Power of Attorney due to their incompetence in completing the Agreement RESPONSE - FYTP set up the installment agreement on April 16th on the phone with The Franchise Tax BoardClient signed and we faxed it to the FTBClient did not advise us that the FTB was not auto debiting their account or that there was any issue IIClient complaint - The record shows that they DID NOT COMPLETE THE FTB Agreement and that it was null and void due to lack of completion of signatures on said document which can be verified by the FTBIt doesn't matter what they did as this was a FEE BASED agreement and nothing was completedNor did they complete the agreement with the Corporate taxes which I myself had to call ONE day before they were going to levy Mr [redacted] bank account which can also be verified by the FTB RESPONSE- FYTP set up the FTB agreement as addressed aboveIt should be noted that fee based agreement contract has both a dispute resolution process and a refund policy that Mr [redacted] signed and agreed toIt should also be noted the client in this case is Mr [redacted] and not [redacted] *** 1.Resolution Process - Binding Arbitration- See page Article of the signed agreement It states that client is to give us written notice of any problem so that we could be given the opportunity to address itThey did not give us any notice they just stopped replying to our requested for communication Article 3aInformal Resolution of DisputesIn the event Client feels that a problem has arisen in connection with the professional services rendered by Professional to Client, Client will promptly notify Professional so that Professional may have the opportunity to resolve the matterNotice shall be given in writing.bMethod of Initiating ArbitrationIf the dispute is not resolved by mutual agreement, Client may initiate arbitration by notifying Professional to that effect and by designating an arbitrator to act on Client's behalfWithin days of receipt of such notice, professional will designate an arbitrator to act on Professional's behalfIn the event that more than two parties participate, parties aligned with Client shall select one arbitrator, and parties aligned with Professional shall select a second arbitratorThe two "party" arbitrators shall select a neutral arbitratorThe controversy shall then be submitted to the three arbitrators for a final and binding decision 2.REFUND POLICY PLEASE NOTE - Client signed a fixed fee agreement with a refund policy on page Paragraph 4-c Which states there will be no refunds weeks after client work beginssee Below: 4cIf this Agreement is terminated prior to completion by FYTP of the services contracted for in this Agreement, CLIENT may be entitled to a partial refund of amounts paid to FYTPThe amount of the refund, if any, will depend, in part, on the amount of work performed by FYTP and will be determined as follows:1,**Non-refundable base charge for administrative costs: $ (per year) for tax return preparation; $for TPH, I/A, WLR or hourly representation (plus actual time spent) $ 1,for an OIC - 2, Thereafter, the amount of the remaining fee paid in excess of the non-refundable base charge applicable for refund will be a percentage based upon the time expired since the file was opened as follows: Time since file opened Percentage refundable Less than week 75% to weeks 50% to weeks 25% to weeks 10% More than weeks 0%, The date the file is opened shall be determined as the date on which Client's initial payment has cleared FYTP's bank as collected fundsFor purposes of determining the amount of the refund, if any, due to CLIENT, FYTP's representation of CLIENT will terminate upon receipt by FYTP of a written notice of termination from CLIENTCLIENT and FYTP agree that this schedule is designed to estimate, in advance, the value of the services rendered by FYTP to CLIENT IIIComplaint - Why would they call the FTB if there was no Corporation agreement??? RESPONSE- Although the client agreement did not included initially a service for the Corporate filing issue of clients corporation our agreement does allow for adding and removing services as the case evolves See contact page Page Paragraph 4-B below 4bIn the event (1) additional tax liabilities are assessed or discovered during the term of this Agreement; (2) CLIENT elects to appeal a negative decision with respect to Client's Application for an OIC; I/A & WLR or (3) there is a significant change in Client's circumstances, additional fees may be assessed under an amended agreement Client wants to have it both waysFirst, complain that we did not call and then secondly, complain that we did call the FTB Corp Division IVComplaint -I can confirm with the FTB and the Corporate FTB that nothing was completedEnd of story RESPONSE- This has been addressed multiple times and this is inaccurate Final Consumer Response / [redacted] (4200, 15, 2014/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have full authorization to speak on Mr [redacted] behalf and always have had due to Mr [redacted] not being capable of mentally dealing with his financial issues as he does not have the capacity to understand themDue to Mr [redacted] wife suicide, he has never fully recovered from this traumatic experience, mentality or emotionallyWhen Mr [redacted] called FYTP he spoke with [redacted] *** [redacted] was under a great deal of stress and fear due to his tax issues which were mostly caused by his wife who tried twice to commit suicide twice in their homeHe found her the first two times and then she went to a hotel the third time and succeeded in taking her life, a mile away from Mr [redacted] houseHe's has been under a therapist care for years nowMr [redacted] was not mentally competent to handle any of the tax issuesYour wife committing suicide is not something you recover from The tax issues kept compounding as Mr [redacted] did not know what to do and was terrified and mentally not capable of dealing with the IRS and FTBHe called FYTP in hopes of getting help but they conned him out of an electronic check over the phone for their services the first day they spoke to him on the phone without [redacted] being able to discuss it with anyone or get a second opinionMr***'s title is Sales and Marketing Mgrnot tax accountantHe knew Mr [redacted] was terrified, he told them that and they took full advantage of that factHe had absolutely no idea what he was doingThey had never met face to face or gave references to Mr [redacted] who did not know to ask for these itemsHe is not a business minded manMr [redacted] inspects homes for a living and what he does know is to get up and go to work and try to pay his billsThe total for their services was $6,The second tax company who we now hired have completed everything to our satisfaction in less than a month and is charging us $to do the same thingA very big difference from what FYTP charged him We had asked for email updates from day one from Mr [redacted] in writing and verballyWe continued to ask via phone and email and they would not provide us with them, Mr [redacted] said that this was a fee based deal and he had no obligation to give us anything and then HE offered to cancel the contractThis was long after the week period stated on their contractMr [redacted] and I were both on the call and he can confirm what Mr [redacted] said On June 2, 2014, I spoke with the FTB regarding Mr [redacted] 's personal taxes at which time they informed me that the Agreement was null and void due to the fact that FYTP had Power of Attorney at that point and they were required to also sign the Agreement and because they did not sign the Agreement became null and void per the Franchise Tax BoardThere was never one installment taken out of Mr [redacted] bank account due to the Agreement not being signed by the Power of Attorney and Mr [redacted] There would be no reason to take any money out of the account as there was no valid agreementI have full authorization to speak on Mr [redacted] behalf and always have had due to Mr [redacted] not being capable of mentally dealing with his financial issues as he does not have the capacity to understand themDue to Mr [redacted] wife committing suicide, he has never fully recovered from this traumatic experience, mentality or emotionally On June 4th I signed for a certified letter from the IRS regarding [redacted] Corporate taxes stating they would be levying Mr [redacted] 's business account immediatelyFYTP was supposed to have taken care of this also In regards to his Corporate taxes, FYTP told us several weeks before that there was a two week back-log and they would get back to usWe did not hear back from FYTP and after receiving the letter the previous day, Mr [redacted] called FYTP the morning of June 5th and got voice-mail I then called the Corporate FTB at 9:am on June 5th to try and fix their mess, which I didThere was no waiting time on the phone, I negotiated a deal right there on the spot for Mr [redacted] and it took less than minutesNow, we have realized in one morning that FYTP had completed nothing and did not meet any of the objectives per their contractThey did not complete the personal tax agreement with FTB and had not called the Corporate FTB back and that's when we decided to revoke their POA before anything else happened that they were not telling us aboutI believe any person would do the same thing At 12:02, I again called the IRS and FTB and that is when I revoked their Power of Attorney They called back later that afternoon and Mr [redacted] was too distraught to talk to them after what they had done Now, the afternoon of June 5th, we realize in one morning that FYTP has completed nothing and did not meet any of the objectives per their contractThey did not complete the personal tax agreement with FTB and had not called the else happened that they were not telling us aboutI believe any person would do the same thing They have two previous issues listed on the Revdex.com which tells me we are not the only oneThey also have a review on YELP, where they took $from someone else who also lost all their money We do not accept their proposalWe will settle for 80% of the money back and nothing less Corporate FTB back and that's when we decided to revoke their POA before anything