Hello ***,I think some things need to be clarified that you didn't seem to understand, that were explained in the conversations with Fran, as well as with Matt previously at least the conversations that he made us aware of, when it came to handling the issues with the "wrong pistons" being installed on your motor.Whenever you first pulled your motor it had 16,miles on it without issues other than a noise, and so since you were out of warranty you were told to disassemble it to see if you could find anything, that was when you found the "wrong" pistons were installedIt was offered to you, for us to send all the parts at no cost to you that you would require to install the proper pistons and you declined, wanting us and our engine builder to take care of it for youWhich was the first grace that you were givenThe reason why I use quotations for certain words is because after we received your motor it was known that there were higher quality pistons installed on your motor than what you actually paid for in the first placeSo, that was your second grace, was that fact that those expenses were still covered for you any and all parts that needed to be fixed and replaced due to disassembly done on the motor so it could be reinstalled as soon as you received it back, including your return shipping, with you being out of warrantyWhich means you should have been responsible for those charges in the first place When you received it back you felt that it was not the same block and were concerned, even though it was the only Mazda motor at our engine builders at the time, and you were told you run it or send it back.Then instead of installing it or sending it back, you sent us an email complaining about valve lashTo know the measurements that you had issues with, when it came to valve lash, in your email on 9/18/You would have had to have disassembled the motor a SECOND time, this time without being told, and without allowing any run time on the heads to allow the valves to seat properly into the cylinder headSaying you did so because you "didn't trust" our engine builderWhich is quite odd considering you insisted we take it to him in the first place to have the "proper" pistons installed, when we originally offered to send you the parts required for you to have the engine builder of your choice local to you, take care of the issue for youWhich brings us to the industry standard when it comes to disassembly, we cannot verify how the motor was disassembled, and parts handled to prove what you are saying since it did not happen in our shop or at our engine buildersThen in the same email you requested a full refund, specifically after Fran explained that we would not or ever be issuing refunds on parts or built motorsWe stopped responding to your emails, messages and calls because unfortunately, it seemed as if that was the only way we could "resolve" the issues that you are having even after covering costs that were not something that we needed to do in the first placeNow we are being made aware of this coolant passage issue and head stud issues, unfortunately we have to go back to the fact that the motor was disassembled multiple times and we cannot and will not cover any more issues with your motor due to the fact that we cannot prove that these damages were done during disassembly or by any tampering on top of the fact that your motor is long out of warranty.Then your stock cam and buckets issueAftermarket cam shafts and buckets are $from Corksport and from Mazda are for intake cam $and exhaust cam are $buckets are anywhere between $6.70-$each depending on measurement and at most an additional for all buckets would be $Therefore cost is $without tax, list price, at mostWhich is less than the costs covered above, for the correct pistons to be installed in your motorSo we are willing to consider it a trade rather than attempting to collect the difference from youSince it cost $to install the correct pistons and ship you the motorThen on 10/20/we were made aware and sent screen shots that you were posting in secret Facebook groups inquiring on our personal phone numbers, mobile and home, which is a clearly threatening actionSince you can look up addresses linked to home numbersSo when it comes to legal action it would be greatly appreciated if you would cease and desist so we do not have to take it against you for harassment.Then starting today, 10/23/2017, with negative facebook comments and posts, its just not something that we feel we can continue to allowSo unfortunately, we had to ban you from our pageSince we cannot and will not post responses, ever, over facebook or social media because it rarely, if ever, leads to a resolutionResolutions are all we are ever interested in reaching and do not respond to any customers past and future that we feel are not looking for one.We are sorry this is what it had to come to with your engine and your feelings about FJPerformance and our engine builder but unfortunately it has come to pass due to your words and behaviorIf I could also be sure to send your attention to our disclaimer on all of our emails, at the very bottom, discussing that further distribution or copying of this email is strictly prohibited, since it is our propertyThank you.Good Luck with your car and your future endeavors.Now if you have any specific questions about this email, and proof of your claims, please feel free to ask -- Thank You Fran and Sarah @ FJCONFIDENTIAL AND PRIVILEGED: The information in this e-mail and in any attachments is confidential, privileged, and the property of FJPerfomance, IncIf you received this message in error, please destroy this message, delete any copies and attachments stored on your systems, and notify the sender immediatelyAny further distribution or copying of this message is strictly prohibitedthis was the email sent to the customer yesterday 10/23/explaining our place in the situation, after fixing his motor and shipping it backto him for free even though he was out of warranty by 5,miles or moreHe had better parts in his motor than what he paid forWe even still replaced them with the parts he specificed and sent it back for freeHe received it back and due to repairs that had to be made to the block where he removed bolts he felt it wasn’t his, so he was told to run the engine or send it backInstead he took it apartAnd we can not verify those damages indeed existed when they left our shop because he took it apart himself, if there would have been a problem after running the motor we would have requested he send it back to fix it againAnd because a few of his stock cam buckets were damaged his stock cams and buckets were unusable because solid roller cams are impossible to use unless you use the exact buckets in the exact place l, he wanted them back to use in a different motor and the engine builder discarded them due to being unable to be used
After the issues were brought to our attention(over months after purchase), Mr [redacted] was offered to return the motor and turbo kit for us to correct the issueWe offered to cover the cost of shipping his items back as well.He decided not to take this action Mr [redacted] informed us he would be getting a lawyer, at this point we stopped all communications with Mr [redacted] and informed him to have his lawyer contact us going forward After this Mr[redacted] decided on his own accord to make several social media posts, some with threats He then proceeded to have another shop tear down his entire motor without authorization from us, neither he or his lawyer contacted us to ask if thiswould be okay or approved This voids any warranty implied, we simply can not prove or disprove any of the issues he is claiming to have now with the motor Also several times he had reached out to us after hours and became upset when we wouldnt respond after the close of business, we are more than aware that there is a hr time difference, we have done more than try to accomendate Mr [redacted] with his issues After tearing down his motor with no approval fromFJ Performance Incwe can not offer or provide any type of warranty against his motorWe have also added Mr [redacted] s posts on facebook after he was upset with the resolution that was offered
Hello ***,I think some things need to be clarified that you didn't seem to understand, that were explained in the conversations with Fran, as well as with Matt previously at least the conversations that he made us aware of, when it came to handling the issues with the "wrong pistons" being installed on your motor.Whenever you first pulled your motor it had 16,miles on it without issues other than a noise, and so since you were out of warranty you were told to disassemble it to see if you could find anything, that was when you found the "wrong" pistons were installedIt was offered to you, for us to send all the parts at no cost to you that you would require to install the proper pistons and you declined, wanting us and our engine builder to take care of it for youWhich was the first grace that you were givenThe reason why I use quotations for certain words is because after we received your motor it was known that there were higher quality pistons installed on your motor than what you actually paid for in the first placeSo, that was your second grace, was that fact that those expenses were still covered for you any and all parts that needed to be fixed and replaced due to disassembly done on the motor so it could be reinstalled as soon as you received it back, including your return shipping, with you being out of warrantyWhich means you should have been responsible for those charges in the first place When you received it back you felt that it was not the same block and were concerned, even though it was the only Mazda motor at our engine builders at the time, and you were told you run it or send it back.Then instead of installing it or sending it back, you sent us an email complaining about valve lashTo know the measurements that you had issues with, when it came to valve lash, in your email on 9/18/You would have had to have disassembled the motor a SECOND time, this time without being told, and without allowing any run time on the heads to allow the valves to seat properly into the cylinder headSaying you did so because you "didn't trust" our engine builderWhich is quite odd considering you insisted we take it to him in the first place to have the "proper" pistons installed, when we originally offered to send you the parts required for you to have the engine builder of your choice local to you, take care of the issue for youWhich brings us to the industry standard when it comes to disassembly, we cannot verify how the motor was disassembled, and parts handled to prove what you are saying since it did not happen in our shop or at our engine buildersThen in the same email you requested a full refund, specifically after Fran explained that we would not or ever be issuing refunds on parts or built motorsWe stopped responding to your emails, messages and calls because unfortunately, it seemed as if that was the only way we could "resolve" the issues that you are having even after covering costs that were not something that we needed to do in the first placeNow we are being made aware of this coolant passage issue and head stud issues, unfortunately we have to go back to the fact that the motor was disassembled multiple times and we cannot and will not cover any more issues with your motor due to the fact that we cannot prove that these damages were done during disassembly or by any tampering on top of the fact that your motor is long out of warranty.Then your stock cam and buckets issueAftermarket cam shafts and buckets are $from Corksport and from Mazda are for intake cam $and exhaust cam are $buckets are anywhere between $6.70-$each depending on measurement and at most an additional for all buckets would be $Therefore cost is $without tax, list price, at mostWhich is less than the costs covered above, for the correct pistons to be installed in your motorSo we are willing to consider it a trade rather than attempting to collect the difference from youSince it cost $to install the correct pistons and ship you the motorThen on 10/20/we were made aware and sent screen shots that you were posting in secret Facebook groups inquiring on our personal phone numbers, mobile and home, which is a clearly threatening actionSince you can look up addresses linked to home numbersSo when it comes to legal action it would be greatly appreciated if you would cease and desist so we do not have to take it against you for harassment.Then starting today, 10/23/2017, with negative facebook comments and posts, its just not something that we feel we can continue to allowSo unfortunately, we had to ban you from our pageSince we cannot and will not post responses, ever, over facebook or social media because it rarely, if ever, leads to a resolutionResolutions are all we are ever interested in reaching and do not respond to any customers past and future that we feel are not looking for one.We are sorry this is what it had to come to with your engine and your feelings about FJPerformance and our engine builder but unfortunately it has come to pass due to your words and behaviorIf I could also be sure to send your attention to our disclaimer on all of our emails, at the very bottom, discussing that further distribution or copying of this email is strictly prohibited, since it is our propertyThank you.Good Luck with your car and your future endeavors.Now if you have any specific questions about this email, and proof of your claims, please feel free to ask -- Thank You Fran and Sarah @ FJCONFIDENTIAL AND PRIVILEGED: The information in this e-mail and in any attachments is confidential, privileged, and the property of FJPerfomance, IncIf you received this message in error, please destroy this message, delete any copies and attachments stored on your systems, and notify the sender immediatelyAny further distribution or copying of this message is strictly prohibitedthis was the email sent to the customer yesterday 10/23/explaining our place in the situation, after fixing his motor and shipping it backto him for free even though he was out of warranty by 5,miles or moreHe had better parts in his motor than what he paid forWe even still replaced them with the parts he specificed and sent it back for freeHe received it back and due to repairs that had to be made to the block where he removed bolts he felt it wasn’t his, so he was told to run the engine or send it backInstead he took it apartAnd we can not verify those damages indeed existed when they left our shop because he took it apart himself, if there would have been a problem after running the motor we would have requested he send it back to fix it againAnd because a few of his stock cam buckets were damaged his stock cams and buckets were unusable because solid roller cams are impossible to use unless you use the exact buckets in the exact place l, he wanted them back to use in a different motor and the engine builder discarded them due to being unable to be used
After the issues were brought to our attention(over months after purchase), Mr [redacted] was offered to return the motor and turbo kit for us to correct the issueWe offered to cover the cost of shipping his items back as well.He decided not to take this action Mr [redacted] informed us he would be getting a lawyer, at this point we stopped all communications with Mr [redacted] and informed him to have his lawyer contact us going forward After this Mr[redacted] decided on his own accord to make several social media posts, some with threats He then proceeded to have another shop tear down his entire motor without authorization from us, neither he or his lawyer contacted us to ask if thiswould be okay or approved This voids any warranty implied, we simply can not prove or disprove any of the issues he is claiming to have now with the motor Also several times he had reached out to us after hours and became upset when we wouldnt respond after the close of business, we are more than aware that there is a hr time difference, we have done more than try to accomendate Mr [redacted] with his issues After tearing down his motor with no approval fromFJ Performance Incwe can not offer or provide any type of warranty against his motorWe have also added Mr [redacted] s posts on facebook after he was upset with the resolution that was offered