Flood Automotive, Inc.

Ms***'s desired outcome is to be released from contract. The contract in question is with *** Motor Credit Corporation, not with Flood ***. Therefore any request for release should be directed to *** Motor Credit Corporation

Mr*** did not qualify for the rebates noted in his complaint*** *** signed a document confirming we would provide him with the rebate money, if *** approved it*** did not approve itHowever, we appreciate Mr***'s business and have mailed out a $check as of

Mr*** brought his *** into Flood Ford for the first time on March 31st, Mr*** requested that Flood Ford replace his shifter cableThe Service Advisor asked if Mr*** wanted for the technician to perform a diagnostic on the shifter cable previous to replacing, to
confirm the component was faulty and Mr*** declinedFlood Ford replaced the shifter cable for $78.87, and did not charge for any laborAt this time, Flood Ford also performed a diagnostic on Mr***'s check engine light for $138.00, which resulted in replacing the evapvent solenoid for $Flood Ford replaced the rear shocks as well, using parts supplied by Mr***, charging $for laborMr*** returned on April 4th 2016, requesting Flood Ford replace the shifter cable bearing, which was completed; totaling $Flood Ford will not be providing a refund to Mr***, nor will Flood Ford be performing any future repairs to this vehicle

Flood Ford has repaired Mr***'s vehicle

In response to consumer's original complaint: Flood *** admits to providing Ms*** with poor communicationThat is generally not how Flood *** does business, and it is definitely unacceptableFor that Ms*** deserves, and was provided an apology. A rental was provided at
Flood ***'s expense, to reduce Ms***'s inconvenienceThe use of alternate transportation is not included in Ms***'s warranty, but a complimentary service we provided to her. In regard to the promises made by Ms***'s salesman, there is no documentation in the contract paperwork showing an agreed upon drop-off and piat Ms***'s Connecticut residence. Referencing the safety recall complaint, Flood ***'s Service Receptionist did not say Ms*** did not have to bring her vehicle inFlood ***'s Service Receptionist simply explained that Recall *** was to check for water leaks, and that it was not a safety hazardTherefore, it was not imperative to have the vehicle serviced immediately. In response to consumer's desired resolution: Ms***'s experience does not warrant a lease termination

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Good morning, I would like to make an additional comment to Ms. [redacted]'s requested resolution; Ms. [redacted]'s contract is with [redacted] Motor Company, not with Flood [redacted]. Therefore, Ms. [redacted]'s requested resolution is directed at [redacted] Motor Company. Thanks and have a wonderful day!

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be...

closed as resolved. 
Regards,
[redacted]

Mr. [redacted]'s vehicle was completed on August 29th. The repairs were covered under the customer's extended warranty. Flood Ford will not be responsible for any expenses Mr. [redacted] accrues at a different dealership.

Flood Ford has diagnosed the condition of Mr. [redacted]'s F-550, and determined that the subsequent failure was not caused or contributed to by anything Flood Ford did. This concern is a known failure in these engines. Flood Ford is currently working with Mr. [redacted] to come to a resolution.