Floor Design Center

Thank you for your recent letter and offering Nyhart an opportunity to better serve our clients I have researched complaint # [redacted] As you are aware, the customer filed a complaint in regards to monthly paper statements and the associated monthly fee of $1.50, which totaled $ In researching our call records (which are recorded), I found the customer contacted Nyhart on three occasions, 7/9/8:28am, 7/10/8:20am, and 7/13/3:32pm During the first call the Nyhart representative advised she would further research the monthly statement mailing and charges with the appropriate vendor, which can take up to business days Unfortunately, during the customer’s subsequent calls we had not yet received the results and were not able to provide him with an update We did receive a response to our inquiry on 7/16/at 9:00am The data indicated that the customer voluntarily elected paper statements and was alerted at that time that a $1.50/month fee would apply Those monthly statements were mailed to the customer’s address on file Since that time, the customer has opted out of paper statements, thus preventing future fees In an effort to best serve the participant, we have since refunded the $to his account If you have additional questions, please do not hesitate to contact me Regards, Ashley [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Thank you for your recent letter and offering Nyhart an opportunity to better serve our clients.  I have researched complaint #[redacted].
 
As you are aware, the customer filed a complaint in regards to monthly paper statements and the associated monthly fee of $1.50, which totaled...

$7.50.
 
In researching our call records (which are recorded), I found the customer contacted Nyhart on three occasions, 7/9/2015 8:28am, 7/10/2015 8:20am, and 7/13/2015 3:32pm.  During the first call the Nyhart representative advised she would further research the monthly statement mailing and charges with the appropriate vendor, which can take up to 10 business days.  Unfortunately, during the customer’s subsequent calls we had not yet received the results and were not able to provide him with an update.  We did receive a response to our inquiry on 7/16/15 at 9:00am.  The data indicated that the customer voluntarily elected paper statements and was alerted at that time that a $1.50/month fee would apply.  Those monthly statements were mailed to the customer’s address on file.  Since that time, the customer has opted out of paper statements, thus preventing future fees. 
 
In an effort to best serve the participant, we have since refunded the $7.50 to his account.
 
If you have additional questions, please do not hesitate to contact me.
 
Regards,
 
Ashley [redacted]