Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Per Chad's response, he stated I was aware the refrigerator he delivered was intended as our replacement. That is not the case. If it were, then why did he instruct the delivery men to move the current refrigerator out of the way and replace it with the one he had delivered? At this point in time, we wish to proceed to mediation.
Regards,
[redacted]
The sale of the home proceeded as outlined in the sales contract. While I certainly understand being upset about the overall situation, I did not sign the contract for these clients. They signed of their own free will. They had from 4/1 to 4/3 to review the contract, and we had exchanged terms...
with the prospective buyer several times during these three days. On 4/3, the [redacted]'s signed the contract. Nearly a month later, I received an email from Mrs. [redacted] regarding the refrigerators in the contract, accepting responsibility for the situation and dreading telling her husband about the situation. In an attempt to keep the deal on track, I offered to buy the [redacted] another refrigerator out of my own pocket, and they ultimately declined.
Complainant has now moved the goalposts. There is nothing that will satisfy complainant. If Redefy did such a poor job why would she want to extend the contract? Can't have it both ways. And extending a contract requires both party's consent, and Redefy will not continue the contract. Complainant is waging a smear campaign against Redefy on social media, not the behavior of someone interested in resolving potential issues. As far as Redefy is concerned, this matter is closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Per Chad's response, he stated I was aware the refrigerator he delivered was intended as our replacement. That is not the case. If it were, then why did he instruct the delivery men to move the current refrigerator out of the way and replace it with the one he had delivered? At this point in time, we wish to proceed to mediation.
Regards,
[redacted]
The sale of the home proceeded as outlined in the sales contract. While I certainly understand being upset about the overall situation, I did not sign the contract for these clients. They signed of their own free will. They had from 4/1 to 4/3 to review the contract, and we had exchanged terms...
with the prospective buyer several times during these three days. On 4/3, the [redacted]'s signed the contract. Nearly a month later, I received an email from Mrs. [redacted] regarding the refrigerators in the contract, accepting responsibility for the situation and dreading telling her husband about the situation. In an attempt to keep the deal on track, I offered to buy the [redacted] another refrigerator out of my own pocket, and they ultimately declined.
Complainant has now moved the goalposts. There is nothing that will satisfy complainant. If Redefy did such a poor job why would she want to extend the contract? Can't have it both ways. And extending a contract requires both party's consent, and Redefy will not continue the contract. Complainant is waging a smear campaign against Redefy on social media, not the behavior of someone interested in resolving potential issues. As far as Redefy is concerned, this matter is closed.