Flying Dutchmen Movers

Initial Business Response /* (1000, 5, 2014/04/14) */
The customer was harassing our employees by yelling at us especially over text typing in all caps yelling the whole timeWe do not put up with abuse and do not do any work for such peopleIf you cannot successfully complete an
e-transfer please let us know then we will not take a deposit by e-transferWe reserve the right to book customers that are polite, nice, and respectfulAll of which this customer complaining was not***
Initial Consumer Rebuttal /* (3000, 7, 2014/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This moving company was very unprofessional from the start of the first and only phone call I placedUpon dialing a company listed number, the male who answered simply said "Hello" , where upon I had to ask if this was the business I dialedAfter confirming that it indeed was, I proceeded to ask for rates and availability for an upcoming move I was planning, the male I spoke to only asked for my present exact address and was not interested in my new address, so I suspect the rate would not be accurate without this crucial piece of informationIt was only near the end of phone call that a deposit was needed, and that it had to be done prior to having this moving company bookedThis was unexpected as was the amount, $The man I was speaking to had wanted myself to deposit $via "e-transfer" to an email account with ***This *** account was in a private name and had absolutely no reference in name to the moving companyApparently, with this "professional" moving company, you are to deposit any sum requested into a personal *** account and then hopefully your money is somehow given to the moving company*** I bank with a credit union, and only recently have I ever done this type of transfer as I use *** for payments when online, but "e-transfer" was what was asked forI did do the only " e-transfer" offered currently by my bank, it is called *** and I did transfer the $to the private *** account provided as well as paid the fees charged for using *** I sent a text stating it was completed, as I was told to text him at a different number than the original company number that I called, and I then asked to be notified when the payment was recieved, this was at 5:pm, to which I recieved the professional reply " Np"Then this male texted and stated " Well I asked you to do onlineCould you please do online because i.will have to.create an account through that *** site you are forcing me to go through " and I replied that I had already sent the money, Then he protested that he would never use this account again, and the final text of that same day was that he will have to wait for four days to get the money, so he stated that he will text when he gets the money
The next day, at 9:am, I recieved a text from him stating " Please make deposit through banking onlone*** is not accepted." I was aghast as I had already sent the money, all $300.00, to his personal *** account in the form of payment he requested and I stated this in my reply to his 9:am textI also stated that if I sent him another $then I would be out $600.00!! *** So he then texts me five times stating that he simply won't accept the *** money and that I should just simply "e-transfer" another $to his private *** account, and until I send the additional $my move is only tentatively scheduledI did not reply to any of the first four texts as I was calling my bank which verified that this is the only form of transfer to an email account currently offered at my bankSo, at 12:34pm, I responded to the five texts I had received since my last text to him, I stated that this is the only form of transfer offered at my bank and that I am still out $300.00!! The reply I received was that he had "gotten a transaction cancelled yesterday" but he offered no verification number or anything to substantiate his statement, all I knew, as I was monitoring both my personal accounts and my *** account, that no money had been returnedThe next text message recieved said the money will be returned and that I should just simply send him the money by *** to his same private*** account
I eventually called *** and cancelled the transfer of $from my end as I still had no confirmation that it was cancelled by the recieved***
The " " are direct quotes as I still have all the text messages sent and received as well as his private *** account address
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