Folsom Lake RV Center

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: WE PURCHASED A 5TH WHEEL APPROX. 1 YEAR AGO. WE PAID $14,300APPR., INCLUDING TAX AND LICENSE.I HAD AN EVALUATION DONE. WE CANNOT SELL THIS UNIT FOR ANY AMOUNT OF MONEY FOR THE FOLLOWING REASONS.(THE PHOTOS AND QUOTES WERE PUT TOGETHER TO ASSIST ME. THIS TRAILER APPEARS TO HAVE BEEN LEAKING FOR A VERY LONGTIME. THE DAMAGE COULD BE MORE THAN WHAT WE CAN SEE AT THIS POINT. THIS VEHICLE IS CONSIDERED A HAZARD AND WOULD NOT SUGGEST USING OR SELLING IT WITHOUT A COMPLETE DISCLOSURE OR REPAIR. THE ROOF IS SHOT WHEN WE BOUGHT IT. WE BELIEVED BRAD WHEN HE SAID IT WAS IN GOOD CONDITION. A REASONABLE PERSON WOULD NOT HAVE PURCHASED THIS UNIT IF THE TRUTH REGARDING THE CONDITION HAD BEEN DISCLOSED.when I purchased this unit, brad said they would not let us take the unit until he had it all checked out and was sure everything was good. a few days later we came back and picked up the unit. brad indicated everything was in good condition. and we took the unit home. we used this fifth wheel one time. the following is only part of the damage.THE ROOF IS MILDEW. THE ROOF HAS TO BE REPLACED. THE ROOF HAS CAUSED ALL THE INSIDE DAMAGE.THE BEDROOM HAS MILDEW BEHIND THE WALLS. REPLACE THE WHOLE WALL IN THE FRONT, BEHIND TTHE BED PLUS THE NITESTAND IN THE RIGHT CORNER IS FULL OF MOLD AND CURLING UP. THE BEDROOM IS DAMAGED. THE BEDROOM CORNER WALL IS DAMAGED. THE CARPET IS DAMAGED.THE 5TH WHEEL HAS BEEN LEAKING FOR VERY LONG TIME. THE DAMAGE COULD BE MORE THAN WHAT WE CAN SEE AT THIS POINT.AGAIN THIS VEHICLE IS A HAZARD AND WE CANNOT TRADE IT,SELL IT OR USE IT. AGAIN, BRAD MISREPRESENTED THE UNIT. HAD HE TOLD THE TRUTH AND HAD FULL DISCLOSURE I NEVER WOULD HAVE PURCHSED THIS UNIT AT ANY PRICE.AS FURTHER EVIDENCE I HAVE PICTURES DEPICTING THE EVIDENCE.Desired Settlement: I WOULD LIKE TO BE MADE WHOLE AGAIN. REFUND ALL OUR MONEY, $14,300 AND TAKE BACK WHAT IS LEFT OF THIS TOTALLY MISREPRESENTED 5TH WHEEL.WE ARE NOT ABLE TO SELL OR TRADE THIS UNIT AT ALL.AGAIN, I WOULD NOT HAVE ACCEPTED OR PURCHASED THIS UNIT HAD I BEEN TOLD THE TRUTH REGARDING ITS MISERABLE CONDITION. NOR WOULD ANY REASONABLE PERSON. TO ALLOW AN EMPLOYEE TO MISREPRESENT AND ACCEPT MONEY FOR A DAMAGED TRAILER HAS CAUSED ME SERIOUS PROBLEMS

Business

Response:

After receiving the complaint in the mail, we contacted [redacted] via phone on 4/22/14. We asked her if she had ever contacted us about this problem before sending in the complaint to Revdex.com. Her response was that she did not contact us first because she did not have a way to bring it to our dealership. We then offered to inspect her trailer and she stated that she has already sold the trailer for $4,000.00. We are unable to pursue this matter further as she no longer owns the trailer.

Consumer

Response:

I am rejecting this response because: I did contact the store immediately. I was told the manager would get back to me the same day. No once got back to mr for another 12 to 14 days. The mgr., was extremely Kurt and rude. He could hardly wait to get off the phone. There is no reason why I should suffer a loss of 14'500 because of the managers unkind, miserable. Obviously, my circumstances meant nothing to him. All he is interested in is making money at the expense of his customers.

Review: 1. Original mileage at time of purchase was 3957. Mileage from factory (according to our GPS)is 2208. Dealer will not explain who and under what circumstances added the excess mileage. Mileage reported to DMV for registration was 11. New vehicle?2. Dealer's rep lied to us stating that no owner's manual was available from the mfg. for our RV or really by any mfg. industry wide for coach operations. We have since received one directly from a factory service tech.3. Extremely excessive wait times for all service appts. Appts. are 4 weeks out and coach will then sit for 1 to 2 weeks after being brought in on appt. date before it is even looked at. First appt. made on 3-6-15 was for 4-2-15. FLRV had the coach until 5-28-15 and not all warranty work completed to our satisfaction. Second appt. (after a 4 week wait) was 8-12-15. We picked it up when ready on 9-18-15.4. First appt. required getting a jump start to get coach to FLRV on 4-2-15. Second appt. required a new battery because thone in the truck would not charge enough to start the coach. The battery appeared to have been a used one, showing signs of having been charged to the point of boiling over and would not hold any kind of charge. All this for a "new" coach? We argued with the dealership, who then referred the issue to Ford and after 5 weeks of phone calls we got a new battery.5. On the second service appt. the electric motor on the entry steps had to be replaced due to broken gears. Again, on a "new" vehicle?6. Service request to install [redacted] "Tailgater" was improperly done and now only 1 of 2 TV's will work and roof antenna will not work at all.7. Throughout all of these times while our coach was held at FLRV we have had to hound them for status updates. Even when promised a call back, it never happened. I was even laughed at over the phone and in person by a service agent when expressing our frustration of our treatment and their work. There are still 7 warranty issues that need to be addressed.Desired Settlement: We would like a refund of the work we paid for the installation of the Tailgater. We will not return to this dealership for any warranty or service work. Now we have to drive to Davis for the nearest factory authorized dealer to have work completed.

Business

Response:

To : Mr & Mrs [redacted] , My Name is [redacted] and I am the new General Sales Manager for FLRV , I understand and have read your complaint , and would like to assist you with a phone call I believe we can resolve your issue . I am new to FLRV but not new to the industry , I offer 23 years of experience and wish to take FLRV in a new direction under my leadership. I just took over only a few weeks ago . please contact me directly to share with me your insight on a better day forward and for a refund on the tailgater system . Again I would appreciate your help with your input. kindest regards [redacted] General Sales Manager [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I purchased a new truck with a factory fifth wheel hitch prep and came to this dealership for a recommendation, purchase and installation of a fifth wheel hitch. Your service department informed me there was no slider hitch available for direct application. I was told I needed an adaptor for use with the B-W hitch recommended to me. After the installation was completed it was apparent the hitch is much too high to tow a fifth wheel without modifications. I have contacted the dealership by phone on several occasions and was promised resolution. I gave them my credit card to purchase a [redacted] slider hitch that would work with my truck for a reasonable charge. I have contacted them and have been given several timelines as to when the hitch would arrive and the issue would be resolved. It has been over 6 months now with no resolution.Desired Settlement: I want to return the hitch for a refund of $1,776.77.

Business

Response:

Review: My wife and I negotiated a purchase of a new 5th wheel trailer with an agreed dollar trade in value on our class A motor home on June 29 2014. On July 3, 2014, after spending $985 on engine upgrades to the tow vehicle to be used for the 5th wheel we were advised that the general manager of this dealership decided not to uphold their end of the agreed trade in value of our trade and reduced the value of our trade by $17,000. They gave us no reason for the change of mind after they verbally committed to this transaction. This was after all financing was obtained, all credit bureau reports were obtained and we were approved on the spot at the dealership because our credit score was high enough that it did not require bank approval. They made a commitment and did not follow through. This is extremely poor business practice and a costly one for us.=$985Desired Settlement: We want this dealership to uphold their end of this agreement.

Business

Response:

We received the complaint via mail on 7/14/14. That same day our GM, [redacted], called the customer, [redacted] and spoke to him regarding his complaint. He explained to the customer that at the time of negotiation back in June there was confusion regarding his trade information because he stated the unit was a 2012 Damon Daybreak 27PD but we could not find this make/model combo in our NADA guide for a 2012 year model. At the time of this negotiation, his trade unit was not physically present therefore we could not verify what year model it actually was. We told the customer if the unit was in fact a 2013, we would offer him $65,000.00. The customer then brought in a Nada guide sheet for a 2011 year model so we offered him a different value of $47,000.00. On 7/14/14 when [redacted] spoke with the customer regarding this complaint, the customer confirmed it was in fact a 2012 year model so we made a final offer of $54,000.00. The customer declined to continue to do business with Folsom Lake RV.

Business

Response:

Company states: We never promised to reimbursed for the upgrades to his tow vehicle and customer is choosing not to continue to do business with Folsom RV.

Consumer

Response:

I am rejecting this response because: Their failure to honor their original commitment and their refusal to settle for an alternate solution. I believe that a "bait and switch" tactic was used when we negotiated in good faith and we accepted all that was presented to us. In light of the dealerships refusal to settle on this alternate solution, I withdraw it and hold them to their original commitment.