Foot Solutions Austell

I am rejecting this response because:See attached pdf file from [redacted] a large company who puts in carwashesReply to number 1: There may not be a state law about hot water however most of the customers assume they are getting itAnd if they assume that, then they are being defrauded if they don't get itWhere does MrLowenstern get he information about 90%? Of the 90% I use they do provide hot water.Number 2: I was there Sunday sept 27th and it was not working properlyNumber 3: I spoke to Mr [redacted] about or yrs ago and complaint about no hot waterAt that time Mr [redacted] told me that he turns the hot water off in febr/march because it cost too much[redacted]

There is no law that states you have to supply hot water at a self-serve car washCurrently, 90%+ of all serve serve car wash's in California do not provide hot water with their washThere are new soaps that did not exist before that can wash a car with cold waterAlso, there is NO SIGN
ANYWHERE AT THE CAR WASH THAT STATES WE USE HOT WATERHow can I defraud someone if I'm not stating we are using this productWe do use a passive solar system that warms the water to or degreesThe customer is right, bay #was not putting out soapI had neck surgery on December 7th and until recently was unable to do any repairsMy employees did not notice the issueIt was fixed two weeks agoThe soap was intermittent and the issue was dirt stuck in a solenoid. I have owned the car wash for years and this is the first complaint I've ever had about the self-serve car wash*** *** - Owner

I am rejecting this response because:See attached pdf file from [redacted] a large company who puts in carwashesReply to number 1: There may not be a state law about hot water however most of the customers assume they are getting it. And if they assume that, then they are being defrauded if they don't get it. Where does Mr. Lowenstern get he information about 90%? Of the 90% I use they do provide hot water.Number 2: I was there Sunday sept 27th and it was not working properly. Number 3: I spoke to Mr. [redacted] about 2 or 3 yrs ago and complaint about no hot water. At that time Mr. [redacted] told me that he turns the hot water off in febr/march because it cost too much.[redacted]