Forest Matthieu's School of Driving

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Hello it's obvious I was taken advantage with the price of the parts all I was asking for was a a partial reduction with the price I guess there not intrested. If they are planning on giving me a partial credit you can post my response to everyone to see and have lost me as a customer.Thank you [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
 Like I said I appreciate the quick service in getting my Boiler working from Empire. I had to call tech back the next only because you  could hear water running in lines.Spoke to tech he forgot to bleed system that is why I called. My big complaint is what it would cost me if  I walked in a plumbing supply store not wholesale retail is $60-70.Empire cost $157 each. All I ask to be fair is a partial credit to be fair.I've been buying oil for years from Empire no complaints I was prepared to get a service contract but now I have this situation.If this cant be resolved please make this public for other customers to see.Thank you [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

AS PER OUR CONVERSATION EARLIER TODAY PLEASE LET IT BE KNOWN THAT EMPIRE FUEL STANDS FIRM ON OUR FIRST EXPLANATION. IF YOU HAVE ANY QUESTIONS PLEASE FEEL FREE TO CONTACT OUR OFFICE .                                                                KIND REGARDS-                                                            ERIKA G[redacted]

[redacted] HAD CALLED EMPIRE FUEL MONDAY, NOVEMBER **,2016 IN NEED OF A SERVICE FOR HIS HOME AS IT HAD NO HEAT. WE INFORMED [redacted] THAT THE COST OF THE SERVICE CALL WOULD BE $115.00 USD PLUS THE COST OF ANY PARTS THAT WERE NEEDED AND PLUS THE COST OF TAX TO WHICH HE AGREED. UPON OUR SERVICE...

TECHNICIAN'S ARRIVAL [redacted] WAS NOT HOME BUT HE DID LEAVE HIS SON IN CHARGE OF MAKING DECISIONS FOR THE REPAIR. [redacted] WANTED THE ISSUE FIXED. NOT DIAGNOSED AND NOT AN ESTIMATE FOR REPAIR BUT FIXED. OUR TECHNICIAN FOUND THE ISSUE TO BE CAUSED BY 2 BAD ZONE VALVES AND WAS GIVEN THE OK TO FIX THE ISSUE BY [redacted]'S SON. THE REPAIRS WERE MADE AND A CHECK WAS WRITTEN TO EMPIRE FUEL FOR THE FULL COST OF THE SERVICE,PARTS AND TAXES. LATER THAT DAY [redacted] CALLED OUR COMPANY TO COMPLAIN ABOUT THE COST OF EACH ZONE VALVE. WE CHARGED [redacted] $157.00 PER VALVE. [redacted] STATED THAT IF HE WERE TO GO AND PURCHASE THE PART FROM A WHOLESALE COMPANY THAT THE PART WOULD COST BETWEEN $60-$70. WE TRIED TO EXPLAIN TO [redacted] THAT WE ARE NOT A WHOLESALE PARTS DISTRIBUTOR AND THAT WE SELL THEM AT A RETAIL VALUE. WE HAVE TO MARK UP THE PRICE TO A.) WARRANTY THE PART AND REPLACE THE PART IN THE EVENT OF IT BEING FAULTY AND B.) TO MAKE A PROFIT. TO FURTHER JUSTIFY OUR PRICING OUR SUPPLY HOUSE (SID H[redacted]) RETAIL PRICE IS $155.00 PER VALVE. WE ALSO ADVISED [redacted] THAT ZONE VALVES ARE NOT NECESSARILY PART OF A BOILER INSTALLATION, SO EVEN THOUGH THE BOILER UNIT IS 3 YEARS OLD THE ZONE VALVES COULD OUTLAST THE BOILER OR FAIL BEFORE THE BOILER. THE CAUSE FOR REPLACEMENT OF [redacted]'S ZONE VALVES WAS DUE TO ANTI FREEZE BEING ADDED TO THE WATER SYSTEM BY [redacted] WHICH CAUSED THE ZONE VALVES TO SEIZE AND NO LONGER WORK. WE ARE A VERY COMPETITIVE COMPANY AND OUR COST IS WELL UNDER THE PRICE OF OUR COMPETITORS . OTHER CUSTOMERS HAVE HAD THE SAME ISSUE RESOLVED BY EMPIRE FUEL AND NEVER COMPLAINED OF THE COST, BUT THANKED US FOR OUR COM PANY BEING SO FAIR IN OUR PRICING. WE BELIEVE THIS COMPLAINT WAS WRITTEN IN A MOMENT OF IMPULSE AND ANGER.EMPIRE FUEL IS NOT WILLING TO SETTLE THIS DISPUTE DUE TO THE FACT THAT [redacted] CALLED US AGAIN ON TUESDAY, NOVEMBER **, 2016 IN NEED OF A SERVICE. OUR TECHNICIAN ARRIVED TO [redacted]'S HOME AND BLED THE AIR OUT OF HIS SYSTEM AT NO COST. HAD HE REALLY BEEN DISSATISFIED WITH OUR SERVICES, WHY CALL FOR A SECOND SERVICE? IF YOU HAVE ANY QUESTIONS OR CONCERNS PLEASE FEEL FREE TO CONTACT OUR OFFICE.