Formal Nails

Complaint: [redacted]
I am rejecting this response because:
Complaint: [redacted]I am rejecting this response because:
First - we made a SIMPLE request for this company to provide the documentation (they surely must have) showing that we DEPOSITED every check issued because that will 'prove' as it were that if it was claimed to have been sent - then IF we received it - we would have deposited it. Our records show one reimbursement has never been made - they say all reimbursements have been sent.
Secondly - Note in their response the number of times we traveled to the testing facility. WE WERE CALLED BACK for re-testing ONLY _ONE_ TIME according to OUR records - therefore that (by THEIR count) has us making one more trip than they have reimbursed. All other trips were for testing according to the schedule THEY set forth.
This matter can easily be settled.
All the company has to do is to provide the requested documentation SHOWING EVERY CHECK THEY SENT HAVING BEEN DEPOSITED INTO OUR BANK - and again note - they say we made TWO trips for which we we were NOT reimbursed - BUT OF THOSE ONLY ONE (the trip for re-testing) was made that would not have been eligible for reimbursement according to their rules.
That STILL LEAVES ONE VISIT which according to our records show was never reimbursed - and it SHOULD have been and still should be given that it was to comply with a scheduled test they scheduled.
Finally - please note that all CAPS are for emphasis, not "shouting".
Sincerely,
[redacted]
Revdex.com[redacted]Northwest Heart Clinical Research, LLC 
[redacted]
[redacted]
Dear [redacted]
This message is in regard to a complaint submitted to the Revdex.com about your business on 5/20/2016 by [redacted] .  This complaint was assigned ID [redacted].
Revdex.com received additional information from the consumer involved in the above referenced complaint. For your review, we included the additional information with this letter.
Please respond within 7 calendar days of receiving this notice. All responses will be copied to the complainant.
Sincerely,Your Revdex.com Customer Relations Advocate
Revdex.com Serving Chicago and Northern Illinois
P: 312-245-2510
E: [email protected]
MESSAGE:Complaint: [redacted]
I am rejecting this response because:
Complaint: [redacted]I am rejecting this response because:
First - we made a SIMPLE request for this company to provide the documentation (they surely must have) showing that we DEPOSITED every check issued because that will 'prove' as it were that if it was claimed to have been sent - then IF we received it - we would have deposited it. Our records show one reimbursement has never been made - they say all reimbursements have been sent.
Secondly - Note in their response the number of times we traveled to the testing facility. WE WERE CALLED BACK for re-testing ONLY _ONE_ TIME according to OUR records - therefore that (by THEIR count) has us making one more trip than they have reimbursed. All other trips were for testing according to the schedule THEY set forth.
This matter can easily be settled.
All the company has to do is to provide the requested documentation SHOWING EVERY CHECK THEY SENT HAVING BEEN DEPOSITED INTO OUR BANK - and again note - they say we made TWO trips for which we we were NOT reimbursed - BUT OF THOSE ONLY ONE (the trip for re-testing) was made that would not have been eligible for reimbursement according to their rules.
That STILL LEAVES ONE VISIT which according to our records show was never reimbursed - and it SHOULD have been and still should be given that it was to comply with a scheduled test they scheduled.
Finally - please note that all CAPS are for emphasis, not "shouting".
Sincerely,
[redacted]
Revdex.com[redacted]Northwest Heart Clinical Research, LLC 
[redacted]
[redacted]
Dear [redacted]
This message is in regard to a complaint submitted to the Revdex.com about your business on 5/20/2016 by [redacted] . This complaint was assigned ID [redacted].
The consumer has sent Revdex.com a message regarding this complaint, and we are passing it on to you.  The contents of this message are below or attached.  Please respond to this message within 10 calendar days. All responses will be copied to the complainant.
Please understand that the consumer’s complaint and your response may be publicly posted on the Revdex.com Web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. The Revdex.com may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
Regards,Your Revdex.com Customer Relations Advocate
Revdex.com Serving Chicago and Northern Illinois
P: 312-245-2510
E: [email protected]:Complaint: [redacted]
I am rejecting this response because:
Complaint: [redacted]I am rejecting this response because:
First - we made a SIMPLE request for this company to provide the documentation (they surely must have) showing that we DEPOSITED every check issued because that will 'prove' as it were that if it was claimed to have been sent - then IF we received it - we would have deposited it. Our records show one reimbursement has never been made - they say all reimbursements have been sent.
Secondly - Note in their response the number of times we traveled to the testing facility. WE WERE CALLED BACK for re-testing ONLY _ONE_ TIME according to OUR records - therefore that (by THEIR count) has us making one more trip than they have reimbursed. All other trips were for testing according to the schedule THEY set forth.
This matter can easily be settled.
All the company has to do is to provide the requested documentation SHOWING EVERY CHECK THEY SENT HAVING BEEN DEPOSITED INTO OUR BANK - and again note - they say we made TWO trips for which we we were NOT reimbursed - BUT OF THOSE ONLY ONE (the trip for re-testing) was made that would not have been eligible for reimbursement according to their rules.
That STILL LEAVES ONE VISIT which according to our records show was never reimbursed - and it SHOULD have been and still should be given that it was to comply with a scheduled test they scheduled.
Finally - please note that all CAPS are for emphasis, not "shouting".
Sincerely,
[redacted]
Revdex.com[redacted]
[redacted]
[redacted]
Dear [redacted] :
This message is in regard to your complaint submitted on 5/20/2016 against Northwest Heart Clinical Research, LLC.  Your complaint was assigned ID [redacted].
Please make note of
the case number above and refer to it in all future communications with Revdex.com®
regarding this matter.Why has my
case been closed?
Your Revdex.com has made
several attempts to contact the business regarding the above referenced
complaint.  We regret to inform you that
the business: 
*Maintains their original position,
*Has not responded to your rebuttal, and/or
*Has declined to participate in Revdex.com mediation or arbitration services What will happen to my
complaint now that it’s been closed?
The failure to
respond to your concerns is taken seriously and may negatively impact their
rating with Revdex.com so that other consumers are informed.  Unfortunately, your Revdex.com is not an enforcement
agency and cannot compel a business to respond to a complaint or provide a
desired resolution.  However, your
complaint has provided valuable information for our records and is viewable to
the public to help influence other potential customers.What if the business provided a
response directly to me and resolved my concerns?
Great!  Please let us know in writing that the matter
has been resolved and we will update the case accordingly.What if the business provides a
response to Revdex.com at a later date?
The business has
also received a notification that the complaint has been closed with a negative
disposition and the negative impact on their rating with Revdex.com.  If we receive any additional correspondence
from the business about the matter, we will be sure to contact you with that
information.  Otherwise, the complaint
will remain closed and on their Revdex.com Business Review for the next 3 years.Where else
can I report this information?
If you made a
purchase using a credit card, you may wish to dispute the charge with your
credit card company. You may also want
to contact your Attorney General’s Office, any regulatory agencies for this
industry, and/or the Federal Trade Commission (ftc.gov) to file a complaint as
well.  Depending on the nature of your
concerns, you may wish to seek legal advice.How can I
avoid a similar experience in the future?
Start With Trust®
and look for a company on Revdex.com.org before you make a purchase or sign a
contract.  You can also call us at 312-832-0500.  Our experts will gladly
provide free, objective and accurate information about businesses and charities
located throughout North America. 
Sincerely,Your Revdex.com Customer Relations Advocate
Revdex.com Serving Chicago and Northern Illinois
P: 312-245-2510
E: [email protected]
Revdex.com
[redacted]
[redacted]
[redacted]
Dear [redacted]
This message is in regard to your complaint submitted on 5/20/2016 against Northwest Heart Clinical Research, LLC.  Your complaint was assigned ID [redacted].
Your Revdex.com® has
received a response from the business regarding your complaint. How do I view the business’ response?
The details of the
complaint activity (including the business' response) are viewable below, or attached, and/or have been
forwarded to you directly by the business. What if the business’ response satisfies my concerns?
Please indicate as
such on the case link "Accept Business Response" or let us know in writing that your complaint has been
resolved.  What if the business’ response does NOT satisfy my concerns?
Please indicate as
such on the caselink "Reject Business Response" or let us know in writing that your complaint has not been
resolved.  Please also provide a detailed
explanation of what you continue to dispute and supply any documentation that
supports your case.   How long do I have to provide this information?
Please provide a  response within 7 calendar days.  If your Revdex.com does not
receive a response in the indicated time-frame, your complaint will
close as Assumed Resolved and the business will be notified.  If you provide additional information
regarding your case after the case has been closed out as Assumed Resolved, it
is up to the discretion of your Revdex.com caseworker to reopen the complaint based on
the additional information provided.  What information will be published to the website?
Please note the text of your response will be publicly posted on the Revdex.com
web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy).
Please do not include any personally identifiable information in your response.
By submitting your response, you are representing that it is a truthful account
of your experience with the business. Revdex.com may edit your complaint to protect
privacy rights and to remove inappropriate language. 
Sincerely,Your Revdex.com Customer Relations Advocate
Revdex.com Serving Chicago and Northern Illinois
P: 312-245-2510
E: [email protected]
MESSAGE FROM BUSINESS:
This message was sent securely usingZixCorp.
 
Complaint number is [redacted]
Thanks very much.
SL
 
[redacted]
[redacted]
[redacted]
[redacted]

 
 
[redacted]
[redacted]
[redacted]
[redacted]
 
Dear Revdex.com Customer Relations Advocate,
Thank you for the opportunity to respond to Mr. [redacted] concerns. I think I had outlined the difficulty in my previous email.
 
I think the misunderstanding remains the number of payable “times through the door” which, as noted, are strictly regulated by the trial sponsor.
 
There were a total of eight times “throught the door”.
Two of them were not payable according to the study protocol.
1.Visit 3 was in in two parts (he came through the door twice and gets paid for just one).
2. He was called back on one occasion for repeat of abnormal labs. This “time through the door” is not payable.
 
That is how we come to six payable visits despite eight times through the door.
I know that Mr[redacted] wants our documentation that he deposited every check. Neither our accountant nor partners feel comfortable sending copies of our bank records. I believe Mr[redacted] does say he got six payments so, we do not disagree on this.
 
Once again, I appreciate your help in this matter and the opportunity to explain our misunderstanding.
The Customer Relations Advocate I spoke to today was very helpful and I appreciate her input.
 
Respectfully,
[redacted]
[redacted]
Revdex.com[redacted]Northwest Heart Clinical Research, LLC 
[redacted]
[redacted]
Dear [redacted]
This message is in regard to a complaint submitted to the Revdex.com about your business on 5/20/2016 by [redacted] . This complaint was assigned ID [redacted]What happened after I submitted a written response to the complaint?
Following our Revdex.com® policy, we notified the consumer of your response and requested that they provide confirmation as to whether or not their concerns had been satisfactorily resolved.  The consumer did not provide this requested information in the indicated timeframe and, therefore, we closed the case as Assumed Resolved.  This is a positive disposition for your business and should not negatively impact your rating with Revdex.com.  Is this a permanent closure, or might I receive additional follow-up from Revdex.com?
Please note that should the consumer contact Revdex.com again regarding this issue, Revdex.com reserves the right to re-open the case and request an additional response from you.  If the case is re-opened, you will receive additional follow up communication from our office with instructions on how to view the new information and/or provide a written rebuttal. 
Please note, your Revdex.com can be reached for assistance, in a variety of ways, for your convenience!
Phone and Email 9am-5pm - 312-245-2510 & [email protected]
Live Chat 10am-3pm - http://www.Revdex.com.org/chicago
Sincerely,Your Customer Relations Advocate
Revdex.com Serving Chicago and Northern Illinois
P: 312-245-2510
F: 312-595-9760
E: [email protected]
Revdex.com
[redacted]
[redacted]
[redacted]
Re: ID # [redacted]- Northwest Heart Clinical Research, LLC
Dear [redacted]
We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” 
Please know that Revdex.com is always available to discuss your case and review additional information. 
Sincerely,
Your Revdex.com Customer Relations Advocate
Revdex.com Serving Chicago and Northern Illinois
P: 312-245-2510
E: [email protected]

I am in receipt of the complaint filed by Ms. [redacted] on March 13, 2015 regarding a form she states wasnot filled out by our provider, Our office policy is that the patient must bring the form to theirappointment to have the form filled out. Ms. [redacted] was told that she needed to schedule...

anappointment to have this completed. She chose not to make an appointment for 2 month and only afterthat appointment d¡d she request a refund. The refund was sent to the patient and she has since cashedthe check. Please, let me know if I can be of any further assistance.Sincerely,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]