Formu-3 Weight Loss

Thank you for bringing this issue to our attention We strive to provide the best customer service we can and explain our product’s features to our customers We understand our customer was expecting a higher quality product, which we can provide, and we will reimburse this customer for the product he first purchased As far as the deterioration, we believe our products, made of this material, will last for years but cannot always predict the varied weather conditions that our signs will have to endure, hence we state limited outdoor use would be most appropriate for this type of material versus another product of a different material.We may have errored in providing the highest service we could and would like to correct it Our customer service and sales representatives must have had a communication breakdown with the amount of the discount and the extent of the problem, as it is normally our policy to discount the full amount of an insufficient sign for any new order Our customer service manager has reached out to this customer to further assist with the replacement sign and giving a rebate for the damaged sign We hope this customers tries our services again as one mistake on the many positive interactions we have with our customers is rare for our team This customer can reach out to me directly if he has any other issues or would like to further discuss what we can do to gain his business back.Scott D***Chief Financial Officer###-###-####

We are sorry this customer had a bad experience with our website We try to make everything as clear as possible to avoid any confusion when our customers order online We also provide our 1-number on the top of every page and have live chat to help a customer before, during and
after the ordering process, to help with any questions In this case, we thought it was clear that the order would come with a white background However when customers do have complaints about the final product our practice for our front line personnel is that custom orders are not returnable We are proud that this customer service rep went above and beyond by offering a discount in the future, our records show she offered a one-time 20% discount as opposed to the complaint which stated only 10% In the spirt that this company prides itself on our service to our customers, we have refunded the full amount of this order to the customer with no strings attached We wish we could provide the exact product this customer is looking for however the product he chose only comes in White, but we can suggest another product that is similar that would come in the color he wishes We hope this resolves this issue and ask to give us a call back if anything else would satisfy the customer as our reps are always willing to work directly with our customers to get the right product at the right price at the right time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedIt is clear that this business takes customer service very seriously and provided a solution that was beyond what I requestedI believe the service about which I complained was due to one employee who did not act within the company's standards
Sincerely,
*** ***

Thank you for bringing this issue to our attention.  We strive to provide the best customer
service we can and explain our product’s features to our customers.  We understand our customer was expecting a
higher quality product, which we can provide, and we will reimburse this
customer...

for the product he first purchased. 
As far as the deterioration, we believe our products, made of this
material, will last for 2 years but cannot always predict the varied weather
conditions that our signs will have to endure, hence we state limited outdoor
use would be most appropriate for this type of material versus another product
of a different material.We may have errored in providing the highest service we
could and would like to correct it.  Our
customer service and sales representatives must have had a communication breakdown
with the amount of the discount and the extent of the problem, as it is
normally our policy to discount the full amount of an insufficient sign for any
new order.  Our customer service manager
has reached out to this customer to further assist with the replacement sign
and giving a rebate for the damaged sign. 
We hope this customers tries our services again as one mistake on the
many positive interactions we have with our customers is rare for our
team.  This customer can reach out to me directly if he has any
other issues or would like to further discuss what we can do to gain his business
back.Scott D[redacted]Chief Financial
Officer###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]