Fosters Pumps Inc.

Initial Business Response /* (1000, 5, 2015/10/20) */
TO WHOM IT MAY CONCERN,

THE PREVIOUS OWNER OF FOSTERS PUMPS ([redacted] INSTALLED AN 18GSXXXXXCL ON APRIL 25 2013. THE PUMP AND SYSTEM WAS INSTALLED IN ACCORDANCE WITH THE WATER LEVEL AND [redacted] PAID THE BILL AND HAD NO...

COMPALIANTS. [redacted] SOLD THE BUISNESS OCTOBER 1ST 2013 TO ME, ([redacted]). CALIFORNIA IS GOING THROUGH A SEVERE DROUGHT AS WE ALL KNOW. ON JUNE 14TH 2015 [redacted] CALLED US BECAUSE HE HAD NO WATER. WE PROMPLEY RESPONDED AND LOWERED HIS PUMP DUE TO THE WATER LEVEL FALLING IN HIS WLL. WE PROVIDED HIM A SERVICE AND GOT HIS RESIDENCE BACK IN WATER THE SAME DAY. THE DROUGHT HAS CAUSED THE WATER TO DROP OVER 30' IN WESLEYS WELL AND THEREFORE CAUSING THE PUMP TO NOT PERFORM AS IT DID AT TIME OF INSTALL. THE PUMP IS NOT BROKEN OR DEFECTIVE BY GOULDS WATER TECHNOLOGIES STANDARDS SO WE CANNOT OFFER WARRINTIE. THE PUMP HAS SIMPLEY FALLEN OFF ITS CURE AND NEEDS UPGRADE FROM 1 HP TO 1-1/2 HP. FOSTER'S PUMPS TOLD [redacted] IF HE WANTED MORE WATER HE WOULD HAVE TO UPGRADE. HE GOT ANGRY AND NEGELECTED TO PAY THE $420.60 BILL FOR SAME DAY SERVICE AND SAID HE WILL BE CONTACTING Revdex.com. WE AT FOSTERS NEVER NEGELECT WARINTEE WORK AND ARE HAPPY TO STAND BEHIND OUR GREAT SERVICE AND PRODUCT. HOWEVER THIS CASE IS STRICTLEY DROUGHT RELATED AND WE CANNOT CHANGE OUT PUMPS FOR NO CHARGE BECAUSE THE WATER TABLE DROPS. FURTHREMORE THE PUMP WAS MORE THAN A YEAR OLD SO ALL LABOR AND PARTS OTHER THAN THE PUMP WERE ALREADY OUT OF WARINTEE. WE AT FOSTERS UNDERSTAND THE FRUSTRATION [redacted] MAY HAVE, HOWEVER FOSTERS IS NOT TO BE BLAMED OR DRAGED THROUGH THE MUD FOR CONDITIONS BROUGHT ABOUT BY MOTHER-NATURE AND THIS TARRIABLE DROUGHT.
REAPECTFULLY SUBMITTED,
[redacted]
PRESIDENT, FOSTER'S PUMPS INC.