Fox Rental Management Associates

Awaiting deserved refund of security deposit after 30 days of move out date.After agreeing to terms of an initial lease of two years (starting March 14, 2014), my family and I made the decision to purchase a different property in the same neighborhood. Noticing that Fox Management made a mistake on their part by stating the end of lease terms date one year from the initial start date (March 31, 2015 instead of March 31, 2016), we were not worried regarding any potential fines or legal obligations. We notified Fox Management of our decision to end the lease terms via email 30 days prior. Our end date was set for November 17, 2015. Fox Management informed us, per the lease terms, that we had to leave electricity and water turned on until November 30, 2015. Naturally, I argued against it, but eventually decided to oblige and did so as requested. The final inspection was scheduled and completed on November 17, 2015 by the owner of Fox Management and I was there during the walk through. The only mention of any issues was with the kitchen window missing two blinds. I agreed to pay for them. Whilst walking with the owner after her inspection I asked when we would receive a refund of our security deposit. She assured me that the check would be mailed out on November 23, 2015. The final inspection report was sent to me stating the same issues as previously communicated missing blinds in the kitchen. I reached out to the owner of Fox Management and asked her (after she returned my call a few days later) to deduct the cost of the blinds from the security deposit as I no longer had access to the property. She agreed. A week later, I attempted to contact the owner of Fox Management to no avail. I sent an email to multiple employees - including the owner of Fox Management - and didn't receive a response until days later. The response was that the owner of Fox Management was waiting for a quote from a vendor regarding the blinds. Days later, my Wife stopped by the office to get an update. The other employees did not have any new information for us and informed us that we would be contacted the next day. Three days later, I emailed the owner (I'm comfortable referring to 'the owner of Fox Management' as [redacted] now) informing her that we were not contacted as promised and requested another update. [redacted] gave me the same information about waiting for the vendor. It has been officially 30 days since move out and another three days since I've heard anything from Fox Management. According to the NC landlord-tenant laws, Fox Management has 30 days to issue a refund and I have yet to receive the refund, let alone any communication as to the status of the process. I am beyond upset at their lack of communication, organization and "leadership" at Fox Management. Other complaints: We informed them of a leek in the roof. Their response was "please clean the ceiling as stated per the lease agreement." I informed them of possible mold due to a previous leek in the refrigerator water line (obviously very old). Their response was "please clean the spot as stated per the lease agreement." Both of these health issues were inspected by Fox Management and never addressed. The neighbor has a broken septic that has spilled into their backyard. I have filed multiple complaints with the county and informed Fox Management about the issue informing them of the environmental hazard. Their response was "call the police." Granted, there isn't much Fox Management can do about that situation, but their response was mnic at best. I informed them of several structural issues regarding the deck that I noticed (I was aware after my Children injured themselves); their response was "one of our employees of whom is not a licensed contractor or has any construction experience whatsoever looked at it and didn't see any issues." This resulted in us not being able to utilize the deck anymore for fear of someone getting extremely injured. The main issue is regarding my refund, but the complaints are too important not to reference.Desired SettlementI am seeking a refund of my security deposit (as stated per the lease agreement) and I believe that the homeowner needs to be aware of the dangers that Fox Management is ignoring, as well as possibly inflicting. Thank you.Business Response Contact Name and Title: [redacted], BrokerContact Phone: XXX-XXX-XXXXContact Email: [redacted]-rentals.comThe tenants end of notice date was November 30, 2015. Tenant paid rent and kept utilities on through November 30, 2015. Tenant and Fox did a walk through on November 18th per the tenants request. They moved out early, but this had no bearing on the timeline set forth for the security deposit accounting. At the walk through, the blinds, aster bedroom and valances were mentioned as being a tenant expense along with the light bulbs missing. After the tenant left, Fox realized the track marks in the front yard. A copy of the picture inspection was emailed to the tenant on November 19th. damages to the property were - large bolts in the master bedroom, blinds missing, white valances replaced with yellow valances, and U-Haul tire tracks in the front yard.The hold up for the security deposit accounting was due to the special order of the valances. The security deposit accounting is attached, along with the lease and move out inspection.Other items mentioned in this complaint are an over exaggeration of maintenance issues that have been taken care of. Please note, a property management company has no control over a properties neighbors and whether they repair/replace or amend items on their property. Consumer Response Per the move out document, I raked and seeded the tire tracks in the yard. Regarding the discoloration of the blinds, I believe that is considered normal wear and tear and is illegal to charge us for that. The drywayll anchors in the master bedroom were smaller than the tip of my pinky and I do not see how it was over $500 to paint over that and would like to see a receipt for that one wall (not the entire room as the final inspection report noted the walls as normal wear and tear and, again, we cannot be charged for that). Please note that I am not at all satisfied with this atrocious company and their lack of professionalism and communication.

Matter is regarding being threatened to be evicted even though we made our rental payment on time. And being charged court feesIn December 2015 my husband and I switched our [redacted] Energy account from our previous address at [redacted] Dr to [redacted] dr our current address we moved in January 2016 we realized by the beginning of March that we have not received a [redacted] Energy bill I contacted [redacted] Energy and they told me that I had to open a new account and put down a new deposit I contacted Fox and they said that I had to pay $356 for the bill from January until March 2016 they knowingly paid the bill even though someone was living in the residence instead of contacting [redacted] Energy they did not dispute the bill with [redacted] Energy instead they attached it to our rental account we've been paid $950 an hour rent for May because March and April were already paid in advance. They took the balance of the $356 out of the rent that was paid in full they knew that we were still trying to understand what happened with [redacted] but they took the owners money out of the rent and kept it and that made us late on rent then they begin to threaten us with eviction notices all of this after we've already voice that we wanted to be released from our lease and it was agreed upon. On May 25th 2016 I spoke with the owner [redacted] on the phone and we agreed that the 403$ for the [redacted] Energy bill and late charge would be paid on Friday May 27th 2016 on Thursday May 26th she calls and tries to collect the payment outside of our agreement I explained to her that we had an agreement and that I was not able to make the payment then she then began to threaten to write an eviction notice and have it served via sheriff. This now is the second time that she has threatened to evict us even though we've already agreed to leave and has broken agreement with us to collect payment in advance everything about the situation was handled incredibly unprofessionally I asked that she give me a call she refused and claim that I am the one who refused to make payment but this is not true. I'm filing this complaint because I believe that when we leave on June 10th 2016 that the court order $250 will be taken out of our deposit we are willing to pay the $403 to clear up the issues at [redacted] Energy cause that includes the $47 late fee the $250 eviction charge will not be paid because of the broken agreement that she made to me on May 25th 2016 if it is taken out of our deposit this will haveto be escalated. We have only lived in this property for 6 months four of the six months we live here is how long it took them to fix maintenance around the house already knowing that these things were wrong before we moved in but refuse to fix them we have worked with them on every level I was always respectable and never gave them a reason to believe that we would try to take advantage in any kind of way we believe that we deserve the same respect that we have given themDesired SettlementI am seeking that the court eviction order be dropped and no money taken out of our deposit concerning this matter. And if so the money be refunded with our deposit refundBusiness Response Tenant moved in property January 8, 2016 and signed a one year lease. Utilities were to be put in tenants name on 1-8-16. The tenant did not have the utilities turned on into her name until March 14, 2016. The owner paid all utilities up until this point. Bills are attached to view. The rent is due on the first of every month; tenant paid May rent on May 16, 2016 (copy of payment attached). Payment was late and tenant was supposed to pay rent + the utility bill and did not. Tenant had been asked to pay utility bill on April 1, 2016, but did not. So May payment was applied to utility bill and then to rent. Tenant was made aware and asked to pay the rest of what was owed by May 25th; she did not pay. At that time we court fees to her ledger and the attorney was going to file for non payment. She called, paid what was owed by credit card and the court/eviction charges were deleted.