FragranceNet.com, Inc

Review: I purchased some perfume called [redacted] 80% from frangrancenet.com when I got it the mail I took it out of the box sprayed a little and it smelled so bad like its been in storage for years. I already had a [redacted] but was running low which I love and it smelled nothing

like the one they sent me NOTHING and I've been known to buy bottles of this in my area in [redacted] but because the price was nearly half I thought I would buy it from them never again it smelled like alcohol. I don't know if because it was only %80 [redacted]

because I noticed that they also had one that was %100 percent what that meant I have no idea (they should let the customer know). Anyway I spent $17.00 to get this product to my home. I got a refund of only $4.60 I was shocked. I wasn't the one who sent

a bad product out. I should be fully credited for this mistake of sending a perfume that is 80% of the product maybe that why it didn't smell right. Well I will accept the 100% [redacted] instead of the refund or the total $17.00.

[redacted]Desired Settlement: I would even take the 100% [redacted] perfume the one I have here that I'm running out of.

Business

Response:

The balance of $12.90 has been refunded. However, please refer to the attached email correspondence in which [redacted] NEVER mentioned anything other then a request to return the product.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a product for approx. 31.00, returned product (via company's instructions) then received an email stating $23.80 would be credited me on my account (that was fine I was charged shipping fee due to wrong product ordered was my mistake), I then received my statement from credit company & fragrancenet.com charged me $60.95 & when I went to call customer service #'s they were all disconnected? Please help. Thank you.Desired Settlement: A credit of $60.95 billed to me in error.

Business

Response:

We have only one charge in our system for $60.95 on 10/**/2013. On 11/**/2013 a refund was processed for returned item of $23.80. We will need a printed copy (not a web statement) of her back statement if customers sees more than one charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We placed an order, Order # [redacted], which has not been delivered. The carrier, FedEx, sent us a notice of attempted delivery, and provided a tracking number. When I contacted FedEx, they said they had no such number, and could not help. I requested assistance from Fragrancenet, and was told to contact the Post Office. I replied thatI believed it to be the obligation of Fragrancenet to get the product to me, rather than require me to take time to go fetch it somewhere. (I remain confused whether the item is handled by FedEx or USPS.) Fragrance net has not responded to my follow-up inquiries. In sum, they appear to claim that our failure to be at home when the carriere showed up imposes on us the obligation to figure out whom to contact to arrange for delivery. This is beyond ridiculous.Desired Settlement: I want my order or a full refund IMMEDIATELY.

Business

Response:

Refund has been issued for non-receipt of package.

Review: October of 2015 I purchased a fragrance that I have used for many years. When the perfume arrived I sprayed it on my arms to smell the fragrance, it did smell like what I had ordered, but within an hour or so the fragrance was gone. I tried it again and the same result. I asked my friend to try it and fragrance disipated in the same time frame. I called customer service spoke to a rep and a label was created and the perfume was returned for a new bottle. Same story, so on December [redacted] 2015 I returned it. I have not received my refund which I asked for when I spoke to a rep ... and today is January * 2016. I am convinced that the Chloe perfume is defective, and what convinced me was that I purchased from [redacted] the same fragrance and it lasts for hours. I must add that I am in my seventies and have used this scent since it came out, many years.

I have tried to call to find out what the delay is in regards to my refund and for days the phones are busy from open to close you cannot access that company. Today I used the online Chat after waiting at least 10 minutes for a rep and after providing her with all my info she said to call the [redacted] number

I can't help you...well I kept calling and the phone is still busy went to chat again and the same person chats with me, whats the chance of that. Not very nice and neither was I. Want my refund they have the merchandise and my money. "[redacted]" this is the message for days.Desired Settlement: Refund my money.

Business

Response:

Replacement package was delivered on 11/**/2015. Please confirm receipt.Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The item was again returned RMA #[redacted] on Saturday December **, 2015. Awaiting refund.

Business

Response:

Order was placed on 10/**/2015. Normal processes cannot refund original form of payment. Check will be sent for $37.59,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The fragrances I ordered were NEVER delivered to my apartment. I've tried to call this company numerous times and can not get through to anyone.Desired Settlement: I would like this company to either ship the fragrances I ordered again with NO CHARGE and wait for me to verify that the order was, in fact, received; or, I would like a complete refund of the money I spent for this order.

Business

Response:

Processed a re-shipment via express courier.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The product I bought (cologne). Showed up damaged and beat up. I emailed the company several times and over four days ago I was told they would send a replacement. I have sent several follow up emails to find out if my replacement has been sent or my money refunded because this is a Christmas present and I have gotten no replies from anyone.Desired Settlement: A full refund or my money or the product to be sent out immediately next day air charged to the company. [redacted] this is the order number for my product I purchased

Business

Response:

Issued refund for $32.33

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First I did not receive the refund as of today 12-**. Also this does not fix the major issue which was that I wanted a replacement sent or refund prior to Xmas so I could replace the broken cologne. I contacted this company over 5 times and never received a reply or phone call. Their customer service was horrid and unreasonable for a company that is part of the Revdex.com. I hope that this negatively affects their standing with the Revdex.com. It's been almost three weeks since I purchased my product from them and never once did I receive a return email or phone call explaining or fixing my issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer's account has been refunded in full

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: they never contacted me and let me know what the issue was or why I never received it in time for Xmas. It only got resolved after filing Revdex.com complaints and then they still never got it to me in time for Xmas nor did they ever contact me It was a gift I didn't get to give. Horrible customs service and horrible standards for a company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a perfume "Narciso Rodriguez" and was sent something that doesn't smell correct, maybe a knock-off.Desired Settlement: This was my first time ordering perfume online and now I don't think I would ever trust to do it ever again.

Business

Response:

Return Merchandise Authorization has been processed and a prepaid return label has been sent to the customer.

Review: I made an order of 7 perfumes, I received only 6. They also promised a gift with the purchase that I

never received. I had tried to contact them several times via e-mail and by phone and never received an answer.

I never received 1 Perry Ellis Reserve Perfume 3.4 oz.Desired Settlement: I want a full refund for the cost of the perfume plus I want them to send me the gift they promised.

Thanks!

Business

Response:

Refund has been issued for missing product. A 5% additional discount has been applied to this customers order for the missing free gift.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Placed an order a week ago, got a email stating it was shipped on December [redacted], tried tracking the status and it states only a shipping label was created, it's been a week and still haven't seen a delivery date let alone my order being delivered. Tried contacting the business for the past 3 days and can't get a hold of no one. It states their call volume is up high and to call back at a later time.Desired Settlement: At least refund the shipping charge

Business

Response:

Common carrier delay - additional 10% applied to this customer's order and shipping fee has been refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered from their websight and when I placed the order thought I was buying shampoo but they sent me conditioner called them and told them that nowhere on the final discription does it state conditioner or shampoo and I should not be responsible for the extra shipping charges to send it back, all I want to do is send it back and get my money back and do not want to pay shiping. Really not clear on their websight I would never have order 5 bottles of conditionerDesired Settlement: I just want to return the product and get a full refund and do not want to pay for shipping

Business

Response:

Customer was told on 11/*/2014 that a full refund would be issued and the ship fee would be reimbursed by a gift certificate.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a product on 12/*/2015 and received an email on 12/*/2015 that it was being shipped. They promised a 3-5business day delivery making this the latest 12/**/2015. However I have always received my items from this company on the earlier side of the promise EVEN during the holidays. This was a gift and needed to be given on the [redacted] but I could have waited until the [redacted]. I checked on the items and the tracking system on the [redacted] said it was in Charlotte but the promise date was the [redacted]. I emailed the company with no response. The [redacted] came and went and I had to out and repurchase the items. As of today I check the status the items are no longer in Charlotte they are now in CONCORD and will not be here until the 16th. I called customer service and was on hold for 65 mins and 43 secs and was greeted with a person who sounded like she had a hard day at the office already and had in her mind what she was going to say to me before I could get it out of my mouth. She offered 10% off of purchase and no refund for shipping. I stated that was not satisfactory and she said she could put me back on hold with the manager I asked for a warm transfer and she said she had no idea if the manager was at her desk of not and if she wasn't to leave a message. Made a bad situation worst.Desired Settlement: I would like more than 10% refunded for my inconvenience and my shipping refunded, because it was not delivered as promised.

Business

Response:

Customer was provided with a Return Merchandise Authorization to return the product for a full refund. She was also compensated with a 10% credit for the late delivery by courier.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I feel that your response and jester is horrible customer service. And while I did not sign in to my account to order this particular order. I have been a very loyal customer to you over the years. This is absolutely terrible.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I have only had good orders with FragranceNet over the last 5 years that I have been a customer. They offer high quality products at the best prices. They just can't be beaten! I will always be a loyal customer, although I have never spoken to their customer service department (because all of my orders have been perfect). Sometimes the shipping is a little slow, but for me it is usually free (USA buyer) so I don't really think I can complain about waiting a few extra days for free shipping and the cheapest prices on perfume. :)

Review: I ordered a item from this business on 12/**/2014. The item was ship on 12/**/2014. It was ship by [redacted]. The shipping info stated that it arrive in Atlanta on 12/**/2014 and was being delivered to [redacted] post office where my residence is located.It was suppose to be delivered on 12/**/2014.When the didn't arrive on the [redacted] I started calling fed x and the post office on 12/**/2014.[redacted] said the post office had it and post office said [redacted] had it. Nobody knew where my package was so I started calling fragrancenet which Icouldn't get nobody to answer the phone. I call and email fragrancenet for 2 days I didn't get a response by email til 3pm on Christmas eve telling me that the item I ordered was no longer in stock and they would refund my funds back to me. I tried again calling the company on 12/**/2014 to find when my money would be refunded and why did they wait until the day before Christmas to tell they didn't have this item when all the shipping information was saying it had been ship. As of this complaint 12/**/14 I still haven't heard a response from my emails. I'm vey upset about this whole transactions and advise nobody to order anything from this company. This is one Christmas I want forget I had to spend extra money to find my wife a gift because of this screw by this company and still don't have the item I ordered and no money.Desired Settlement: I want a full refund and for all the hell I had to go through to find out that the item was never ship. I want the item free with anything else they think I deserve for this company screwing up my Christmas!!!!!!!!!!!

Business

Response:

Refund in full

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# 10360052, and have determined that my complaint has NOT been resolved because:

[]Fragrancenet didn't satisfy my complaint because of the way this transaction was handle. I was never inform about the item I ordered wasn't in stock and I had to call and email the business for several days before I got a response. The response came 8hours before Christmas day. This could've been handle more professional than it was. When I finally talk to someone many days later there attitude was like you getting your money back now be happy. I want be happy until I receive the item I ordered and I'm not paying for it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer was refunded in full for lost package. Reship could not be done as the item went out of inventory.

Review: My complaint consist of numerous items but I can only select one. I ordered 2 make up kits for my daughter on December [redacted] hoping this would be here for them to open up on Christmas day. The web site had stated no longer then 7 Business days. Its now the day after Christmas and still no make up kits. Starting Monday 12/**/14 at 9:00 A.M. till 5:00 P.M. I tried calling there office to check on the gifts. Upon extensive hold time I was hung up on every time I called with out talking to anyone from this company. It was very frustrating staying on hold for over and hour each time to just hear the phone pick up and put right back down disconnecting my phone call. My daughters were left with out a gift under the tree for Christmas and I was left with no answer on weather this gift would ever show up after I had paid for the items. I don't recommend doing business with this company or buying any product from them. They will take your money and never send the product you order. Please read other complaints about this site before you order as I'm not the only one complaining about this same issue. There is nothing more disappointing to a father then hoping to see your child's eyes when they open a gift on Christmas. This was shattered when the gift was never delivered and the ever lasting hold times to be hung up on every time I called. Please don't order or buy from this company ever.

They will not respond to emails or phone calls. they have a "F" in my bookDesired Settlement: A phone call or email would be nice. I would love to know that this company really exists. I would like to be reimbursed for the shipment that I have paid along with the price of the product being I never got it. I would like to have some sort of customer service.

Business

Response:

Order in transit for delivery 12/**/2014. Issued refund for $30.00 - notified customer

Review: recently I ordered a product sold by fragrancenet.com as miss dior "cherie" perfume, the item delivered was not miss dior cherie, and was damaged, leaking with glass splinters inside the box. I contacted the company jan **, and on feb[redacted] with no response. Finally I contacted customer service by phone and was told it was reformulated and they are just selling and advertising what they do have, and have no intention of removing the photo from sears affiliated sellers search, [redacted] or their website. They are going to continue to deliver the incorrect product knowing it is not what people want. The customer service rep by phone told me to "do what I want" and didnt care I was unsatisfied and didnt care I planned to file a complaint with the Revdex.com. Basically the rep told me they know they dont have the product, they know the photo is incorrect, and dont care.Desired Settlement: refund of order [redacted] for 98.00, or replace item with DIOR "cherie" like I ordered and remove the photo and false description so fragrancenet doesnt keep misleading customers.

Business

Response:

Customer contacted us on 1/**/2013 at which time an RMA was issued. Once return is received refund will be processed. RMA will be mailed again. Additionally, website will be updated as soon as possible with description of the reformulated product.

Review: At first I had requested a product reshipment for a cologne. The cologne's product sticker had bubbles and was beginning to show signs of peeling off the bottle. First contact with fragrancenet.com customer service representative took place on 9/**/13. I was given a product return label, and I shipped the return back on 9/**/13. Order was first placed online in early September.

The time it has taken this company to process my reshipment has far exceeded any acceptable business practice. I have since called them twice on their customer service number and spoke with two different customer service representatives to change my order from a "reshipment" to a "refund." However, on 10/*/13, I received an email stating that my item is in their warehouse and another email will be sent when the item ships.

After reading a few other Revdex.com customer complaints, it appears that they will "reship" my item despite my email and repeated phone calls asking them to "not reship" but "refund" me. Other Revdex.com customer complaints have made light of this scamming practice of ignoring requests for refunds and simply just "reshipping" items in the hopes that I will give up and accept their horrid practice and keep the item.

A telephone call and email has been sent on 10/**/13. It appears that this company can not guarantee my refund and will most likely "reship" the item, despite my protest to "refund" my money. I have searched the Revdex.com complaint requests on this site and have found a similar customer complaint. This leads me to believe that they are "scamming" customers by delaying refunds, not issuing refunds, ignoring customer requests, and ignoring requests for refunds. This company's operating policies are severely lacking in efficiency and honesty. It is unfortunate that I have had to take my request to the Revdex.com, and that they could not handle my request via email or telephone.

I am requesting that Fragrancenet.com issue a full refund for my cologne purchased, and that they do so in a timely and efficient manner. Unfortunately, for consumers to get their refunds from this company, they must go through the Revdex.com, as they will not listen to you when you email or call.

Thank You very much for your assistance.

Sincerely,

Sung I. ParkDesired Settlement: A full refund to my debit/credit card.

Business

Response:

Refund of $158.15 was issued on 10/**/2013.

Review: Made a purchase from this company and trying to return an item no one answers the telephon

siness Name:

FragranceNet.com (The recipient of this payment is Verified)

Email:

Total amount:

-$62.40 USD

Fee amount:

$0.00 USD

Net amount:

-$62.40 USD

Sales Tax:

$0.00 USD

Date:

Dec **, 2015

Time:

17:52:07 PST

Status:

Completed

Order number Order Confirmation #[redacted]

Dear [redacted]

Thank you for shopping at FragranceNet.com! Your order has been received.

Unless you are otherwise notified via e-mail, your order will be processed and sent to our warehouse for fulfillment.

To better serve you, we offer a convenient online Order Status feature. Get the same, up-to-date order information our Customer Service Representatives use at

Once your order ships, you will receive a shipment notification via e-mail indicating the shipment date and the tracking number (if available).

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative at [redacted].

Sent them 4 emails no responseDesired Settlement: Refund the order for the following product is not good and I will not order from this inferior company any more

Marc Jacobs Lola

by Marc Jacobs

eau de parfum spray 3.4 oz *tester

for Women

Item #185979 price $32.99

Business

Response:

Return Merchandise Authorization was processed on 1/*/2016. Return label has been resent.

I purchased Flowerbomb in December, 2015. The package looked fine --- like the real thing --- and the first time I used it, it was great. But, since, there is almost no fragrance when applied, and after 10 minutes there is absolutely nothing left. I have learned my lesson and will never purchase anything from this site again. In the past, I experienced a product issue (lipstick), which was resolved, but only after dealing with a surly, extremely defensive customer service rep.

Review: I purchased expensive bottle of FlowerBomb perfume from FragranceNet for a Christmas gift. The box the perfume came in was different then the one sold in [redacted] or [redacted] key identification code within the box was missing, contents within the bottle were not same color and fragrance did not have the same scent that was purchased from [redacted]'s or [redacted]'s.

I contacted FragranceNet for return and was told I would have to pay shipping and 20% restocking fee.Desired Settlement: I would like a refund in full, without 20% restocking fee or any additional charges.

Business

Response:

Return Merchandise Authorization was created and emailed to customer on 12/**/2014. Once package has been received refund will be processed. Package is still in transit back to us.

Review: I ordered a men's cologne on 11/**/2013. The product never arrived. I was told by the company to expect a refund back to my card. I just do not trust anything I've been told.Desired Settlement: I just want my money back.

Business

Response:

Refund was issued 12/**/2013 in the amount of $37.71