Dear Revdex.com Representative,
I'm not even sure what this meansThis person is not a customer - he has never done business with usHe states that he sent us an e-mail asking to be removed from our mailing list and then, when called to the carpet, the story changes and he states that he went to our website and filled out our online lead form and typed his info there He states that he doesn't know the date that he did this - nor does he offer a time rangeWe have stated in our response that within the next month, we will remove him from future mailings (the 4-week caveat is needed due to the fact that there could potentially be one more unstoppable mailing already in the hopper) He is rejecting thisIs this an individual with a valid ethical complaint against a company? We understand that a great many people don't relish receiving advertisements in their mailbox And we are happy to honor requests for removal We use a "scrub list" to delete individuals who solicit removal (I might suggest that Mr*** consider using the free *** app for ease in removing himself from the myriad mailings that he currently receives It is simple to use - requires no typing, no research, and no communication with the companies.)
We feel that this complaint is a flagrant abuse of your system - the equivalent of calling the police about loud children playing at the parkIt sounds like perhaps we need arbitration from the Revdex.com for final resolution of this caseJust like Mr*** has intimated from his end, we, too, would very much like to cease all communication with him
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowLet me know when the mailing house knows for sure that my name and address has been removedThank you for your courtesy
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
It's now July 21, and we have
not received a response from the companyI just want a full refundWe paid
$basically to have someone robbed the houseI don’t want to take further
action but we will do so if needed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Nice now to have your
attention; as I was ignored before
My email request to remove my name and address from
Lloyd’s Pest Control was sent to ***; where I
“clicked” Contact; filled out the online form with my name, address, etcAlso
includedasking to remove my name and address in the box marked “other
requests”; and “clicked” SubmitIt’s
not my fault my request was not followed upNo, I do not have the date I did
this
I am NOT using the Revdex.com, as
they are a creditable organizationIt doesn’t say much for Loyd’s Pest Control
if you’re accusing me as being unreasonable and a liar
You seemed to have a lot of
time on your hands, so you may want to take that time and look into WHY my online
request was ignoredIt was such a simple request to have my name and address
removed from your mailing list
I do not hurt the credibility
of multiple companiesHowever, again … you have all this time… so if I do have
a problem with another company, maybe you can assist me
And finally, if I no longer
receive further communications from you, that would be great! And, the complaint will be resolvedIf I do receive further communication from you in any manner, I will
notify the Revdex.comRegards,
*** ***
My husband and I contracted with Lloyd's Pest Control because we had ants on our property. They did rid the ants from our property, August 2013. However, the contract for $19.99 for three months does not discontinue without being cancelled. It is now May of 2014 and we noticed we are still continue to be charged the $19.99 each month automatically from our checking account on line.
BEWARE of this policy. YOU must call and cancel, even if you have no service you will still be charged each month. We were not offered ANY Credit. Lloyd's Pest Control informed us that if we do not CANCEL the pest control service the charges are taken out each month, for as long as it takes you to notice they are still charging your bank account.
CANNOT RECOMMEND THIS KIND OF SERVICE TO ANYONE
We hired Lloyd Pest control about 6 months ago to take care of a rodent problem. At first they were very responsive; then they assigned us a new representative and service has been horrible. They show up middle of the day during a work week when we have told them numerous time we work full time and need a Saturday or evening appointment so we will be home to let them into our house. It's now May and it has been months since they showed up despite requests to come on Saturday - and this morning my two young daughters and I woke up to find a dead mouse on our door step. I called and was on hold for 30 minutes, talked to two representatives who gave me nothing but attitude, and told they wouldn't help until I paid for the services that they DID NOT perform. THEIR SERVICE IS AWFUL - FIND SOMEONE ELSE.
We are happy as an offer of good faith to honor this customer's wishes and refund the entire $79.96 requested, covering four months of service.
The customer signed an actual agreement for this specific service - and signed to authorize a monthly charge on a credit card that he...
provided us. The customer presumably chose this service because it was the least expensive service that we offer - and at $19.99 a month, it's the cheapest pest control coverage in all of California, and one of our most popular programs.
I feel compelled to mention that if you sign up and give signed authorization for monthly charges for a gym member ship - or monthly insurance payment - and you don't use either for six months, you don't get your money back. That's just how it works.
I'm assuming that the customer has just forgotten the details of their initial purchase 18 months ago. And that he did not pay attention to the Lloyd Pest Control charge on his bank statement during each of the past 18 months. The original phone call that was made to our offices is definitely saved, but when a customer calls from certain cell phones or from a restricted number or from a business number showing a different caller ID, we can't always easily trace it backward to locate it. But, for us, the recorded phone calls are just a back-up. We require signed authorizations before any work is done, and we file a copy of all required documentations and authorizations with the State of California.
I really regret that the customer is so upset with his experience. It is my hope that this refund of the requested $79.96 fulfills the customer's desire for closure and fairness that he seeks. The refund check will be sent in May to the customer address provided by the Revdex.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
To the Revdex.com representative –
To me, email/online form,
what’s the difference…the company was contacted.
It seems like this is turning
in to “personal attacks”, back and forth. You as a Revdex.com representative don’t
need this. So, if I no longer hear from them, the matter is closed. If I do,
you will be contacted.
Regards,
[redacted]
Lloyd Pest Control has been providing service for pest and termite control at our home for many years. Their personnel are always helpful and professional.
Earlier today we provided the Revdex.com with a copy of our confidential 'scrub list,' a list of names that we provide the large, 3rd party mailing house to make sure that they exclude the listed individuals from any mailings that they do. Mr. [redacted] address was on the list. We do not own any mailing lists. Like most companies who advertise via direct mail in America, we depend upon a mailing house to provide data management, list provision, printing, and mailing. In the intervening hours since our private communication with the Revdex.com, the mailing house - [redacted] - has responded to our request for info confirming that they do indeed have the complainant's name on the scrub list that we provided them. They are further researching to see if and how this information might have been missed for the mailing that was reported by the complainant.
There is no legal requirement to maintain a scrub list. We do this as a courtesy - because we do not want to send mail or messages to people who inform us that they do not want to receive them.
It is neither illegal nor unethical to mail advertising messages. If it were, the USPS would allow you to opt out of bulk or 3rd rate mailings. They don't. The mailbox is federal property. Junk mail - odious as it may be - is what allows the postal service to exist. I don't mention this by way of excuse - Mr. [redacted] doesn't want to hear from us; we surely don't want to hear from him. We made this very clear to the mailing house last year when this first arose and we have made it very clear again today.
More than anybody - except clearly Mr. [redacted] - we would love to not have this matter arise again. But I am curious, what is the Revdex.com's official position on a complaint made by a non-customer regarding an issue that is not in violation of any legal or ethical standards?
I have been doing business with Lloyds for many years and have always been satisfied with the technician and the service provided. Telephone staff has always been professional and courteous.
Thank you, Mrs. [redacted], for responding.
It is terrible that a bad person - a burglar - broke into this home during the tent fumigation's aeration process. We were all very sorry to learn that this occurred.
We have been trying to figure out your connection to this property, since the name that we have on the contract is [redacted]. In fact, [redacted] is the one who signed the contract to allow the company [redacted] to perform the work. [redacted] is the one who also signed the acknowledgment addendum sheet that security is the sole responsibility of the customer. [redacted] is the one who informed us after the break-in that he was glad that we had warned him to remove all valuables from the house, and that he did just that - removed all money, credit cards, and jewelry from the property. We were told subsequently that $50,000 in purses and handbags were stolen from the house during the fumigation done by [redacted].
It was terrible news to hear. And we feel badly about it. Nobody likes to learn that their neighbor or their customer was robbed.
We and [redacted] have made ourselves available to the San Diego Police Department for any further questions or clarifications. They have not followed up with any further communication with us.
You alluded to the fact that [redacted] erred in leaving the second story windows open under the tarp - that you spoke with other fumigation companies who stated that this is not the industry standard. For better or worse, [redacted] represents the industry standard. They perform nearly half of all fumigations conducted in this county. They are the fumigation contractor for most every reputable termite inspection company in town. Leaving the second story windows open for aeration is generally done in order to most fully vacate the Vikane gas for the safety of the home's occupants.
[redacted] did not steal your purses. Lloyd Pest Control did not steal your purses. [redacted] signed an acknowledgment warning that all valuables were to be removed from the property. A bad person stole your purses.
That said, as a matter of goodwill, [redacted] would like to offer a refund of the fumigation in the amount of $2,150. The home would still be entitled to the complete 3-year warranty. This would leave [redacted] with a remaining balance of $2,850 for the other repair work that was ordered.
If Mr. [redacted] or the homeowners' insurance company requires additional copies of the signed security advisories and contract, we will be happy to make these available.
We are very sorry that your family's home was was burglarized. Please take the week to talk to your family and advisors, and consider whether this offer is an acceptable resolution.
Sincerely,
[redacted]
Hmm... The short answer is - absolutely. In fact, all of this was entered into our computer system three weeks ago when the request was first made to us by the customer.
I'm not sure how another invoice slipped through, but this account is cancelled, per the...
customer's request, and has a $0 balance.
We worked with this customer for more than a year and were really sad to see them go. We wish you both all the best, and we hope that if the rodents ever return, you would consider allowing us to serve you again.
Thank you for your help in making us aware. Here is the response:
We are happy to resolve this issue by granting this Twenty-Nine Palms customer's request for $178. The math doesn't add up, and the details have changed, and nobody ever pocketed any money - nor have there been any notes in this customer's account that even alluded to graft. The most recent notes in our system, entered by supervisors and managers, show that we are not to restart this customer's service under any condition - and that on the day that this Revdex.com request was filed, we had already credited $89. Today, we'll requisition a check for $178 more. We are doing this because we just want this to end. I am certain that this customer is not intentionally trying to scam us - that he believes whole-heartedly that he is right, despite a great many conversations and documented evidence to support all of the assertions we made to him.
As one of the largest pest control providers in Southern California, we provide more than 300,000 services each year. It would stand to reason that .001% of the time we might not be able to get a customer to see eye-to-eye with us. I regret that Mr. [redacted] was in that exclusive club.
Please accept our our best wishes and our $178, which we will send to the Sun Valley Drive address next Friday.
Lloyd's billing procedure is perplexing. It is puzzling to determine if the bill Lloyds sends is for past work or if they are starting the client on a new, one-year contract. From the beginning, they seemed to want to hold us to a full, over $300 charge for a full year, even though we might not use their service for the whole year.
Thank you for notifying us! We had been contacted and were on site with the consumer helping to evaluate the situation immediately upon being notified of the break in. The body of the complaint has some inconsistencies with what we have been told, and learned at the job site, so...
we will follow up and gather more information. At that time we will contact the customer and work to resolve the issue. We will plan on making contact with the consumer again by Friday, 7/17/15.
Sincerely,
[redacted]
LLoyd Pest Control
I've spent two days looking into this matter. We have a system in place to remove people from our mailing list. I've checked into all of our public e-mail addresses and do not find a request from Mr. [redacted] nor from anyone with his his address. I've checked the equivalent of the...
SPAM folder - also, nothing.
I did note, though, that in the past 12 months, Mr. [redacted]' address received exactly two postcards from us. The time between the two postcards was six weeks.
I'm really sorry. I'm not certain what happened. I can't imagine that Mr. [redacted] is lying. I mean, it would be crazy if Mr. [redacted] is using the Revdex.com repeatedly, and to hurt the credibility of multiple companies just because he doesn't want any advertisements in his mailbox. A reasonable person would clearly do what Mr. [redacted] has stated that he has done, and write a message directly to the company asking to be removed from their mailing list.
We would love to honor Mr. [redacted]' request. All that we request in exchange is that he provide the Revdex.com and us with a forwarded copy of the e-mail(s) that he sent us - which would include the date(s), and the embedded header information, and the e-address to which he wrote us - so that if there is any problem within our system, we can correct it immediately in order to protect other consumers from this potential problem in the future.
In the absence of a response from Mr. [redacted] that includes the forwarded e-mail(s) - which would automatically include the embedded header information for veracity - we would request that the Revdex.com dismiss this complaint immediately.
In any case, Mr. [redacted] and his address of [redacted] will be removed from our mailing list. Though it appears that nothing further is slated to be sent from our company, it can take up to four weeks to purge any final mailing from the fulfillment house, after which time Mr. [redacted] will receive no further communications from us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, I just received another postcard from them on August 8th. 2016.It's funny, when I filed with the Revdex.com, I remember the guy from theircompany making accusations, a "big stink", etc. ... and I let it go;but obviously my request was never taken care of.
Regards,
[redacted]
Dear Revdex.com Representative,
I'm not even sure what this meansThis person is not a customer - he has never done business with usHe states that he sent us an e-mail asking to be removed from our mailing list and then, when called to the carpet, the story changes and he states that he went to our website and filled out our online lead form and typed his info there He states that he doesn't know the date that he did this - nor does he offer a time rangeWe have stated in our response that within the next month, we will remove him from future mailings (the 4-week caveat is needed due to the fact that there could potentially be one more unstoppable mailing already in the hopper) He is rejecting thisIs this an individual with a valid ethical complaint against a company? We understand that a great many people don't relish receiving advertisements in their mailbox And we are happy to honor requests for removal We use a "scrub list" to delete individuals who solicit removal (I might suggest that Mr*** consider using the free *** app for ease in removing himself from the myriad mailings that he currently receives It is simple to use - requires no typing, no research, and no communication with the companies.)
We feel that this complaint is a flagrant abuse of your system - the equivalent of calling the police about loud children playing at the parkIt sounds like perhaps we need arbitration from the Revdex.com for final resolution of this caseJust like Mr*** has intimated from his end, we, too, would very much like to cease all communication with him
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowLet me know when the mailing house knows for sure that my name and address has been removedThank you for your courtesy
Regards,
*** ***
Great pricesVery responsible and respectful of my property
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
It's now July 21, and we have
not received a response from the companyI just want a full refundWe paid
$basically to have someone robbed the houseI don’t want to take further
action but we will do so if needed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Nice now to have your
attention; as I was ignored before
My email request to remove my name and address from
Lloyd’s Pest Control was sent to ***; where I
“clicked” Contact; filled out the online form with my name, address, etcAlso
includedasking to remove my name and address in the box marked “other
requests”; and “clicked” SubmitIt’s
not my fault my request was not followed upNo, I do not have the date I did
this
I am NOT using the Revdex.com, as
they are a creditable organizationIt doesn’t say much for Loyd’s Pest Control
if you’re accusing me as being unreasonable and a liar
You seemed to have a lot of
time on your hands, so you may want to take that time and look into WHY my online
request was ignoredIt was such a simple request to have my name and address
removed from your mailing list
I do not hurt the credibility
of multiple companiesHowever, again … you have all this time… so if I do have
a problem with another company, maybe you can assist me
And finally, if I no longer
receive further communications from you, that would be great! And, the complaint will be resolvedIf I do receive further communication from you in any manner, I will
notify the Revdex.comRegards,
*** ***
My husband and I contracted with Lloyd's Pest Control because we had ants on our property. They did rid the ants from our property, August 2013. However, the contract for $19.99 for three months does not discontinue without being cancelled. It is now May of 2014 and we noticed we are still continue to be charged the $19.99 each month automatically from our checking account on line.
BEWARE of this policy. YOU must call and cancel, even if you have no service you will still be charged each month. We were not offered ANY Credit. Lloyd's Pest Control informed us that if we do not CANCEL the pest control service the charges are taken out each month, for as long as it takes you to notice they are still charging your bank account.
CANNOT RECOMMEND THIS KIND OF SERVICE TO ANYONE
We hired Lloyd Pest control about 6 months ago to take care of a rodent problem. At first they were very responsive; then they assigned us a new representative and service has been horrible. They show up middle of the day during a work week when we have told them numerous time we work full time and need a Saturday or evening appointment so we will be home to let them into our house. It's now May and it has been months since they showed up despite requests to come on Saturday - and this morning my two young daughters and I woke up to find a dead mouse on our door step. I called and was on hold for 30 minutes, talked to two representatives who gave me nothing but attitude, and told they wouldn't help until I paid for the services that they DID NOT perform. THEIR SERVICE IS AWFUL - FIND SOMEONE ELSE.
We are happy as an offer of good faith to honor this customer's wishes and refund the entire $79.96 requested, covering four months of service.
The customer signed an actual agreement for this specific service - and signed to authorize a monthly charge on a credit card that he...
provided us. The customer presumably chose this service because it was the least expensive service that we offer - and at $19.99 a month, it's the cheapest pest control coverage in all of California, and one of our most popular programs.
I feel compelled to mention that if you sign up and give signed authorization for monthly charges for a gym member ship - or monthly insurance payment - and you don't use either for six months, you don't get your money back. That's just how it works.
I'm assuming that the customer has just forgotten the details of their initial purchase 18 months ago. And that he did not pay attention to the Lloyd Pest Control charge on his bank statement during each of the past 18 months. The original phone call that was made to our offices is definitely saved, but when a customer calls from certain cell phones or from a restricted number or from a business number showing a different caller ID, we can't always easily trace it backward to locate it. But, for us, the recorded phone calls are just a back-up. We require signed authorizations before any work is done, and we file a copy of all required documentations and authorizations with the State of California.
I really regret that the customer is so upset with his experience. It is my hope that this refund of the requested $79.96 fulfills the customer's desire for closure and fairness that he seeks. The refund check will be sent in May to the customer address provided by the Revdex.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
To the Revdex.com representative –
To me, email/online form,
what’s the difference…the company was contacted.
It seems like this is turning
in to “personal attacks”, back and forth. You as a Revdex.com representative don’t
need this. So, if I no longer hear from them, the matter is closed. If I do,
you will be contacted.
Regards,
[redacted]
Lloyd Pest Control has been providing service for pest and termite control at our home for many years. Their personnel are always helpful and professional.
Earlier today we provided the Revdex.com with a copy of our confidential 'scrub list,' a list of names that we provide the large, 3rd party mailing house to make sure that they exclude the listed individuals from any mailings that they do. Mr. [redacted] address was on the list. We do not own any mailing lists. Like most companies who advertise via direct mail in America, we depend upon a mailing house to provide data management, list provision, printing, and mailing. In the intervening hours since our private communication with the Revdex.com, the mailing house - [redacted] - has responded to our request for info confirming that they do indeed have the complainant's name on the scrub list that we provided them. They are further researching to see if and how this information might have been missed for the mailing that was reported by the complainant.
There is no legal requirement to maintain a scrub list. We do this as a courtesy - because we do not want to send mail or messages to people who inform us that they do not want to receive them.
It is neither illegal nor unethical to mail advertising messages. If it were, the USPS would allow you to opt out of bulk or 3rd rate mailings. They don't. The mailbox is federal property. Junk mail - odious as it may be - is what allows the postal service to exist. I don't mention this by way of excuse - Mr. [redacted] doesn't want to hear from us; we surely don't want to hear from him. We made this very clear to the mailing house last year when this first arose and we have made it very clear again today.
More than anybody - except clearly Mr. [redacted] - we would love to not have this matter arise again. But I am curious, what is the Revdex.com's official position on a complaint made by a non-customer regarding an issue that is not in violation of any legal or ethical standards?
I have been doing business with Lloyds for many years and have always been satisfied with the technician and the service provided. Telephone staff has always been professional and courteous.
Thank you, Mrs. [redacted], for responding.
It is terrible that a bad person - a burglar - broke into this home during the tent fumigation's aeration process. We were all very sorry to learn that this occurred.
We have been trying to figure out your connection to this property, since the name that we have on the contract is [redacted]. In fact, [redacted] is the one who signed the contract to allow the company [redacted] to perform the work. [redacted] is the one who also signed the acknowledgment addendum sheet that security is the sole responsibility of the customer. [redacted] is the one who informed us after the break-in that he was glad that we had warned him to remove all valuables from the house, and that he did just that - removed all money, credit cards, and jewelry from the property. We were told subsequently that $50,000 in purses and handbags were stolen from the house during the fumigation done by [redacted].
It was terrible news to hear. And we feel badly about it. Nobody likes to learn that their neighbor or their customer was robbed.
We and [redacted] have made ourselves available to the San Diego Police Department for any further questions or clarifications. They have not followed up with any further communication with us.
You alluded to the fact that [redacted] erred in leaving the second story windows open under the tarp - that you spoke with other fumigation companies who stated that this is not the industry standard. For better or worse, [redacted] represents the industry standard. They perform nearly half of all fumigations conducted in this county. They are the fumigation contractor for most every reputable termite inspection company in town. Leaving the second story windows open for aeration is generally done in order to most fully vacate the Vikane gas for the safety of the home's occupants.
[redacted] did not steal your purses. Lloyd Pest Control did not steal your purses. [redacted] signed an acknowledgment warning that all valuables were to be removed from the property. A bad person stole your purses.
That said, as a matter of goodwill, [redacted] would like to offer a refund of the fumigation in the amount of $2,150. The home would still be entitled to the complete 3-year warranty. This would leave [redacted] with a remaining balance of $2,850 for the other repair work that was ordered.
If Mr. [redacted] or the homeowners' insurance company requires additional copies of the signed security advisories and contract, we will be happy to make these available.
We are very sorry that your family's home was was burglarized. Please take the week to talk to your family and advisors, and consider whether this offer is an acceptable resolution.
Sincerely,
[redacted]
My husband and I have always been very satisfied and pleased with the Pest Control Service that Lloyd's provides.
Hmm... The short answer is - absolutely. In fact, all of this was entered into our computer system three weeks ago when the request was first made to us by the customer.
I'm not sure how another invoice slipped through, but this account is cancelled, per the...
customer's request, and has a $0 balance.
We worked with this customer for more than a year and were really sad to see them go. We wish you both all the best, and we hope that if the rodents ever return, you would consider allowing us to serve you again.
- [redacted]
Dear Mrs. [redacted],
Below, please find our...
official response to complaint ID [redacted]
Thank you for your help in making us aware. Here is the response:
We are happy to resolve this issue by granting this Twenty-Nine Palms customer's request for $178. The math doesn't add up, and the details have changed, and nobody ever pocketed any money - nor have there been any notes in this customer's account that even alluded to graft. The most recent notes in our system, entered by supervisors and managers, show that we are not to restart this customer's service under any condition - and that on the day that this Revdex.com request was filed, we had already credited $89. Today, we'll requisition a check for $178 more. We are doing this because we just want this to end. I am certain that this customer is not intentionally trying to scam us - that he believes whole-heartedly that he is right, despite a great many conversations and documented evidence to support all of the assertions we made to him.
As one of the largest pest control providers in Southern California, we provide more than 300,000 services each year. It would stand to reason that .001% of the time we might not be able to get a customer to see eye-to-eye with us. I regret that Mr. [redacted] was in that exclusive club.
Please accept our our best wishes and our $178, which we will send to the Sun Valley Drive address next Friday.
- [redacted]
Lloyd's billing procedure is perplexing. It is puzzling to determine if the bill Lloyds sends is for past work or if they are starting the client on a new, one-year contract. From the beginning, they seemed to want to hold us to a full, over $300 charge for a full year, even though we might not use their service for the whole year.
Thank you for notifying us! We had been contacted and were on site with the consumer helping to evaluate the situation immediately upon being notified of the break in. The body of the complaint has some inconsistencies with what we have been told, and learned at the job site, so...
we will follow up and gather more information. At that time we will contact the customer and work to resolve the issue. We will plan on making contact with the consumer again by Friday, 7/17/15.
Sincerely,
[redacted]
LLoyd Pest Control
I've spent two days looking into this matter. We have a system in place to remove people from our mailing list. I've checked into all of our public e-mail addresses and do not find a request from Mr. [redacted] nor from anyone with his his address. I've checked the equivalent of the...
SPAM folder - also, nothing.
I did note, though, that in the past 12 months, Mr. [redacted]' address received exactly two postcards from us. The time between the two postcards was six weeks.
I'm really sorry. I'm not certain what happened. I can't imagine that Mr. [redacted] is lying. I mean, it would be crazy if Mr. [redacted] is using the Revdex.com repeatedly, and to hurt the credibility of multiple companies just because he doesn't want any advertisements in his mailbox. A reasonable person would clearly do what Mr. [redacted] has stated that he has done, and write a message directly to the company asking to be removed from their mailing list.
We would love to honor Mr. [redacted]' request. All that we request in exchange is that he provide the Revdex.com and us with a forwarded copy of the e-mail(s) that he sent us - which would include the date(s), and the embedded header information, and the e-address to which he wrote us - so that if there is any problem within our system, we can correct it immediately in order to protect other consumers from this potential problem in the future.
In the absence of a response from Mr. [redacted] that includes the forwarded e-mail(s) - which would automatically include the embedded header information for veracity - we would request that the Revdex.com dismiss this complaint immediately.
In any case, Mr. [redacted] and his address of [redacted] will be removed from our mailing list. Though it appears that nothing further is slated to be sent from our company, it can take up to four weeks to purge any final mailing from the fulfillment house, after which time Mr. [redacted] will receive no further communications from us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, I just received another postcard from them on August 8th. 2016.It's funny, when I filed with the Revdex.com, I remember the guy from theircompany making accusations, a "big stink", etc. ... and I let it go;but obviously my request was never taken care of.
Regards,
[redacted]