Fremont Auto Sales

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com The customer purchased a Volkswagen Passat [redacted] on 5/30/This vehicle passed [redacted] mechanical inspections, safetey inspections and also passed [redacted] On June 17, the customer contacted Fremont Auto Sales saying that there was a major oil leak, and out of courtesy for our customer had her bring the car to our mechanic to have the vehicle inspected and repaired on June He did notice a small tear in the axle boot, as well as a microscopic oil leak, wear for year old carThere was an agreement reached between Fremont Auto Sales and the customer that the dealership would cover cost for parts for the axle, and she would cover the cost for laborOur mechanic advised the customer that the oil leak was nothing to be concerned about at the time, that it would be just fine if she needed to wait to make that repair On July 26, the customer sent an email to my email address stating that she had been having trouble getting the vehicle to startI am off on Sundays and Mondays however the customer was contacted on the morning of July where she was eventually reached by phoneShe stated the vehicle was making a strange clicking sound, I am not a mechanic but in my experience that is usually a good indicator the battery is deadI instructed the customer to try jumping the battery, and if that did not work to please call us back and the issue would be addressed with our assistanceBefore hanging up the phone, she thanked me for my time and then apologized for filing a complaint and sending a certified letterTo this date, we haven't heard back from her Being in the pre owned vehicle business, we make it a point to encourage our customers to have the vehicles inspected by their own mechanic, there is also signage posted in our office which states thisThe customer opted not to exercise her right to do thatShe purchased a vehicle from Fremont Auto Sales, priced per Kelley Blue Book suggested retail pricing "AS-IS", and also refused a contract cancellation option agreement at the time of signing We are a used car dealership who prides ourselves on our integrity and customer service and hope this complaint can be resolved amicably and any misunderstandings be rectified Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/11) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
The customer purchased a 2002 Volkswagen Passat [redacted] on 5/30/2015. This vehicle passed [redacted] mechanical inspections, safetey...

inspections and also passed [redacted] On June 17, the customer contacted Fremont Auto Sales saying that there was a major oil leak, and out of courtesy for our customer had her bring the car to our mechanic to have the vehicle inspected and repaired on June 20. He did notice a small tear in the axle boot, as well as a microscopic oil leak, normal wear for 13 year old car. There was an agreement reached between Fremont Auto Sales and the customer that the dealership would cover cost for parts for the axle, and she would cover the cost for labor. Our mechanic advised the customer that the oil leak was nothing to be concerned about at the time, that it would be just fine if she needed to wait to make that repair.
On July 26, the customer sent an email to my email address stating that she had been having trouble getting the vehicle to start. I am off on Sundays and Mondays however the customer was contacted on the morning of July 28 where she was eventually reached by phone. She stated the vehicle was making a strange clicking sound, I am not a mechanic but in my experience that is usually a good indicator the battery is dead. I instructed the customer to try jumping the battery, and if that did not work to please call us back and the issue would be addressed with our assistance. Before hanging up the phone, she thanked me for my time and then apologized for filing a complaint and sending a certified letter. To this date, we haven't heard back from her.
Being in the pre owned vehicle business, we make it a point to encourage our customers to have the vehicles inspected by their own mechanic, there is also signage posted in our office which states this. The customer opted not to exercise her right to do that. She purchased a vehicle from Fremont Auto Sales, priced per Kelley Blue Book suggested retail pricing "AS-IS", and also refused a contract cancellation option agreement at the time of signing.
We are a used car dealership who prides ourselves on our integrity and customer service and hope this complaint can be resolved amicably and any misunderstandings be rectified.
Initial Consumer Rebuttal /* (2000, 8, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)