French Heritage

Dear Revdex.com and MsM***: Delta Dental of Arizona has received your complaint # [redacted] from Amy M***MsM [redacted] requests $for an orthodontic claim from We are processing a check in that amount and will send it to MsM [redacted] at the address provided on the complaintIn September of 2013, Delta Dental of Arizona received a claim for orthodontic services The claim indicated that the patient had insurance coverage from another carrier Based on the information provided by the dentist, Delta Dental of Arizona was unable to determine which insurance was primary and could not properly process the claim Delta Dental of Arizona then sent a request for this information to MsM [redacted] and notified the provider that the claim could not be processed without additional information The information requested was not submitted In fact, the information needed to process the claim was not submitted until September of Under the rules established by the employer group’s insurance plan, no claims older than year can be processed and paidNevertheless, Delta Dental will pay the amount requested We value our customers and want their experiences with Delta Dental to be excellent We regret the difficulties MsM [redacted] encounteredPlease let me know if you need additional informationAnne B [redacted] [redacted] *** [redacted] [redacted] [redacted] *** [redacted] [redacted] *** [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint
resolved.Thank you,
*** ***

Dear Revdex.com and Ms. M[redacted]: Delta Dental of Arizona has received your complaint #[redacted] from Amy M[redacted]. Ms. M[redacted] requests $247.27 for an orthodontic claim from 2013.  We are processing a check in that amount and will send it to Ms. M[redacted] at the address provided on the complaint. In...

September of 2013, Delta Dental of Arizona received a claim for orthodontic services.  The claim indicated that the patient had insurance coverage from another carrier.  Based on the information provided by the dentist, Delta Dental of Arizona was unable to determine which insurance was primary and could not properly process the claim.  Delta Dental of Arizona then sent a request for this information to Ms. M[redacted] and notified the provider that the claim could not be processed without additional information.  The information requested was not submitted.  In fact, the information needed to process the claim was not submitted until September of 2015.   Under the rules established by the employer group’s insurance plan, no claims older than 1 year can be processed and paid. Nevertheless, Delta Dental will pay the amount requested.  We value our customers and want their experiences with Delta Dental to be excellent.  We regret the difficulties Ms. M[redacted] encountered. Please let me know if you need additional information. Anne B[redacted]
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