Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Initial Business Response /* (1000, 5, 2015/11/13) */
While we can not guarantee porch delivery, we have reached out to the delivery contractor and asked if her/she could accommodate this porch service request. Hopefully this will be corrected quickly. If you would like to speak to someone...
directly regarding service, you can call [redacted] our Distribution Manager at (XXX) XXX-XXXX. We apologize for any inconvenience this has caused you.
Dear [redacted] Thank you for contacting The Fresno Bee. We apologize for the inconvenience that this has caused you. We can see that changes has been made on the account and the past due balance of $40.04 has been written off. Your account is now CLEARED. If you have further concerns,...
feel free to e-mail us back. You may also contact our Customer Service Department at [redacted], we are available Mondays through Fridays from 8:00 AM to 2:00 PM and Sundays from 8:00 AM to 11:00 AM. Thank you for being a loyal Bee reader. Sincerely, [redacted] Interactive Services Representative Fresno Bee [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11956331, and find that this resolution is not really satisfactory to me. Back in June of 2015 I was told that the quarterly subscription rate was fixed and I could set up an auto bill pay through my bank which I did. Now it turns out that they change their price every quarter and an auto pay will never work! Magically my last payment which should have been in advance for the Feb. 2017 to April 2017 just brought me even with what they say I owed them.What I was asking for was a method to automatically pay them without them reaching into my account. They cannot accommodate this. Consequently, after 40 years as a customer the only solution was to quit my subscription.The Fresno Bee has a strange way to do business in my opinion as I have been able to automate all banking business with all of my suppliers.Thanks to the Revdex.com for at least getting someone from the paper to contact me.Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12626801, and find that this resolution is satisfactory to me. I also received a call from the business letting me know of the resolution which I sincerely appreciated.[redacted]
We have no record of the customer attempting to cancel prior to the subscription expiration, however we elected to clear the balance and the attached letter is being mailed to the subscriber.[redacted]
Initial Business Response /* (1000, 5, 2015/07/30) */
Our policy on the purchase of newspaper is and always has been "All Sales Final". Contrary to what this complaint claims, the purchaser was never told that we would take returns. Customer called about papers on Friday 7/24 asking about...
purchasing large quantities (200+) and our hours and locations to pick papers up. When she came in on Monday, she wanted to know how many papers she could buy for $100, she had calculated 184. We sold her the 184 copies. Wednesday she called and said she had purchased too many and wanted to know about our return policy. She was told we do not take returns by two people, our back-copies representative and the Director of Audience Development. She then called our corporate office in Sacramento and they told us to take the returns. She came in yesterday, Wednesday 7/29 and received in cash, money for the amount of papers she returned. I want to reiterate, ALL SALES ARE FINAL.
Bureau:
I have reviewed the response made by the business in reference to complaint ID 12285203, and find that this resolution is satisfactory to me.I am hoping this does not give the Fresno Bee a favorable rating. I asked for all of this prior to submitting this complaint to the Revdex.com and was not followed up on. In fact the reps at the Fresno Bee didn't seem to take my complaints seriously nor did they seem to care at all about the poor service I was receiving from them.
Customer account has been confirmed that they are no longer receiving delivery and the outstanding balance will be waived as a one time courtesy. The account will be left with a zero balance and in regards of ARM Solutions, they are a third party vendor who process our collections. However ARM...
Solutions is not a crediting reporting agency and this will not impact credit score or reflect on credit report. If you have any further questions or requests please feel free to contact us at ###-###-####.
We reached out to the customer to assist with billing. The customer wanted to get locked in on a set rate, however we explained rates are subject to change and advance notice would be provided. Customer opted to not subscribe since he could not get a lifetime rate. His account is clear with us and...
Customer account has been verified and will honor to waive off the outstanding balance which will reflect a zero balance. If you have any further questions or requests please feel free to contact us at ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Initial Business Response /* (1000, 5, 2015/11/13) */
While we can not guarantee porch delivery, we have reached out to the delivery contractor and asked if her/she could accommodate this porch service request. Hopefully this will be corrected quickly. If you would like to speak to someone...
directly regarding service, you can call [redacted] our Distribution Manager at (XXX) XXX-XXXX. We apologize for any inconvenience this has caused you.
Dear [redacted] Thank you for contacting The Fresno Bee. We apologize for the inconvenience that this has caused you. We can see that changes has been made on the account and the past due balance of $40.04 has been written off. Your account is now CLEARED. If you have further concerns,...
feel free to e-mail us back. You may also contact our Customer Service Department at [redacted], we are available Mondays through Fridays from 8:00 AM to 2:00 PM and Sundays from 8:00 AM to 11:00 AM. Thank you for being a loyal Bee reader. Sincerely, [redacted] Interactive Services Representative Fresno Bee [redacted]
We have contacted the customer today (1/10/17) and resolved the payment issue.Marshall
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11956331, and find that this resolution is not really satisfactory to me. Back in June of 2015 I was told that the quarterly subscription rate was fixed and I could set up an auto bill pay through my bank which I did. Now it turns out that they change their price every quarter and an auto pay will never work! Magically my last payment which should have been in advance for the Feb. 2017 to April 2017 just brought me even with what they say I owed them.What I was asking for was a method to automatically pay them without them reaching into my account. They cannot accommodate this. Consequently, after 40 years as a customer the only solution was to quit my subscription.The Fresno Bee has a strange way to do business in my opinion as I have been able to automate all banking business with all of my suppliers.Thanks to the Revdex.com for at least getting someone from the paper to contact me.Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12626801, and find that this resolution is satisfactory to me. I also received a call from the business letting me know of the resolution which I sincerely appreciated.[redacted]
We have no record of the customer attempting to cancel prior to the subscription expiration, however we elected to clear the balance and the attached letter is being mailed to the subscriber.[redacted]
Initial Business Response /* (1000, 5, 2015/07/30) */
Our policy on the purchase of newspaper is and always has been "All Sales Final". Contrary to what this complaint claims, the purchaser was never told that we would take returns. Customer called about papers on Friday 7/24 asking about...
purchasing large quantities (200+) and our hours and locations to pick papers up. When she came in on Monday, she wanted to know how many papers she could buy for $100, she had calculated 184. We sold her the 184 copies. Wednesday she called and said she had purchased too many and wanted to know about our return policy. She was told we do not take returns by two people, our back-copies representative and the Director of Audience Development. She then called our corporate office in Sacramento and they told us to take the returns. She came in yesterday, Wednesday 7/29 and received in cash, money for the amount of papers she returned. I want to reiterate, ALL SALES ARE FINAL.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID 12285203, and find that this resolution is satisfactory to me.I am hoping this does not give the Fresno Bee a favorable rating. I asked for all of this prior to submitting this complaint to the Revdex.com and was not followed up on. In fact the reps at the Fresno Bee didn't seem to take my complaints seriously nor did they seem to care at all about the poor service I was receiving from them.
Customer account has been confirmed that they are no longer receiving delivery and the outstanding balance will be waived as a one time courtesy. The account will be left with a zero balance and in regards of ARM Solutions, they are a third party vendor who process our collections. However ARM...
Solutions is not a crediting reporting agency and this will not impact credit score or reflect on credit report. If you have any further questions or requests please feel free to contact us at ###-###-####.
We reached out to the customer to assist with billing. The customer wanted to get locked in on a set rate, however we explained rates are subject to change and advance notice would be provided. Customer opted to not subscribe since he could not get a lifetime rate. His account is clear with us and...
no money is owed on his account.
Customer account has been verified and will honor to waive off the outstanding balance which will reflect a zero balance. If you have any further questions or requests please feel free to contact us at ###-###-####.