Front Range Mile Hi Booking Agency Inc

I'm very sorry to hear there have been issues in getting your service done. You schedule a liquid aeration fertilizer and free plug aeration service. We provided the liquid aeration and fertilizer but our technician failed to provide the free plug aeration. You sent us an email letting us know and...

in the email stated we were not allowed on the property. We are happy to go out and provide the free plug aeration, once we have permission to go on your property and get it completed. I believe this is just a case of miscommunication but we are happy to get this resolved for you. Please contact customer service at [redacted] to get setup with a date for your free plug aeration.

Complaint: [redacted]
I am rejecting this response because:Mile Hi Services is ridiculous. They claim rain & snow delays prevented them (three times) from cleaning my windows, but at the time: 1. Did not extend the courtesy of telling me they were delaying my service. 2. AND billed me for services not rendered. 
Sincerely,
[redacted]

Again, I apologize there was a miscommunication, we have issued a $90 refund for the window cleaning. I also offered to go out and put down more fertilizre or overseeding if you were not happy with the application. Please contact customer service at [redacted]. I feel this is a very reasonable offer at attempting to resolve your issue.

I do apologize for the inconvenience, a refund was issued back on to your card.

I'm very sorry to hear you have declined our offer of waiving the fee for services rendered on 11/20/15 and as well as on on 11/23/15. I went ahead and waived the fee anyway due to the fact that you were not happy with either service performed. I do not think providing the service a 3rd time in the spring will resolve this issue. Our final offer of settlement is waiving the fee for services rendered. Again, I'm sorry all attempts at trying to resolve your issue did not satisfy you but appreciate the opportunity you gave us to try.

Mr [redacted] I apologize for the major miscommunication we apparently had. As I explained on the phone, we do not feel we are responsible for the damaged backflow as it would have been cracked over the winter during a freeze. Sometimes what happens is people get excited about the warm weather and turn on...

their sprinklers, sometimes too soon, and we encouter a freeze, which will cause a backflow to crack. It is all too common here in [redacted]. Since there were no problems with the underground pipe lines and no indication over the winter of any damage, this may have been what happened, and it appears a proper blowout was performed. However, as I explained on the phone, I would be happy to have a sprinkler repair company go out there and take a look at what is damaged and if Mile Hi is responsible we would get your permission to have the company do the repairs. We did ask a company to go out, they indicated to us they could go out there on 4/22/17 and I apologize they did not make it out there. Ive contacted another company who said they can go out there on 4/29/17 to take a look at your sprinkler system and let us know what is going on. I just need your permission to have them go out there and take a look at your system on 4/29. I thank you for your patience as we help you with your sprinkler issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am very sorry to hear you are now dissatisfied with the service you received back in December.We have had no phone calls or emails indicating there was an issue until we invoiced you on 1/26/18  (the service was completed on 12/19/17) and you replied stating you were unhappy. We have left...

voicemails and invoiced you trying to get resolution, and we hope to get this resolved right away for you. In regards to pricing, our prices are flat rate, so the fact you are stating we raised the prices is an untruth. If you would like a copy of the contract you signed agreeing to the flat rate price that everyone receives, which also includes your signature approving the tech to start and your signature of satisfaction after the work was done, I'm happy to get you an additional copy. Your satisfaction is very important to us, but you never contacted us with any issues or concerns, simply put a stop payment on your check for the work after it was completed. I am happy to discuss this situation if you would contact us at 303-778-1000. I wish we could have discussed this back in December when the service originally took place, but regardless, we want to make every reasonable attempt at resolving your claims. I look forward to you returning our calls so we can get this resolved.~Crystal N~

Complaint: [redacted]
I am rejecting this response because: I would like the grass seed applied and I would like credit for the window cleaning.  There was no attempt to notify us of any work that needed to be done on our part to get the window cleaning done.
Sincerely,
[redacted]

Im very sorry to hear the marketing company we hired to distribute our advertisements did not see/acknowledge your "no solicitation" sign. I've contacted them and advised them to please pay closer attention. If this continues, please contact me directly. We may need to consider using different...

marketing companies. Thank you for the feedback.

Initial Business Response /[redacted]/
I am very sorry to hear you had problems with the sprinkler blowout service we provided to you. This is the first I've heard of this issue. If you contact customer service at XXX-XXX-XXXX and explain the situation they will absolutely address...

your issue and explain our warranties. If they are ever unable to resolve your issue, a manager would then address the issue and a manager will make sure it is resolved for you.
I'm not sure if the damage to your system is due to an improper blowout or if the system was turned on too early in the spring and damage due to freezing from that. But it is definitely something we can look into and hopefully get resolved for you. Just give me a call at XXX-XXX-XXXXx103 and we can discuss your issue. I look forward to resolving this for you.
Initial Consumer Rebuttal /[redacted]/
(The consumer indicated he/she DID NOT accept the response from the business.)
I have previously called the business on 2 occasions as well as emailed them of the issue. In all circumstances I was told that someone would call me back at my contact information, yet no one ever did.
The system was never turned on prior to discovering the burst pipe that connected the blowout preventer from the underground sprinkler boxes. I should also mention that when I went to investigate the sprinkler boxes that the drains had not been opened up as common practice in sprinkler blowouts. The prior year when turning back on my sprinklers I found the drains to be open, and I had to shut them. When inspecting this year, they were still closed.
Final Consumer Response /[redacted]/
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have yet to received the check I was told was put in the mail last week. Once received and cashed I will mark this resolved.
Final Business Response /[redacted]/
Check #XXXXX for $65 was mailed on 5/20/15.

We obviously are having a HUGE miscommunication, and I apologize. I DID sent an email to [redacted] letting her know we did send someone out regarding her claim we chipped her concrete and we took pictures. I have been waiting for a call back from [redacted] so we can get this resolved. Our phone number is...

[redacted].

I am very sorry you are now not happy with the service we provided. You stated you were happy with the service after completion, the technician stated there were no comments made to him with any concerns, but now you are unhappy. I have issued a$40 refund, it has been mailed. If you do not receive by the end of the week, let me know and I will issue a new $40 refund check. Also note, we never stated we have never had a complaint in twenty years, that is a complete fabrication and I would never state that, although, I wish that could be the case for any company. But please know, we make every reasonable attempt at resolving a customers issue. Since you signed that you were happy, but have since changed your mind, in an attempt to resolve the issue, I would be happy to send a technician out to do the carpet cleaning service again, at no additional charge. I feel that is a fair and reasonable solution. Again, I'm sorry you are no longer happy with the service provided, I do look forward to getting this resolved for you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
For what it's worth, I only began to ask for a refund when I contacted the Revdex.com. I never mentioned a refund to [redacted]. What I originally wanted is what you are now offering ("to come out and do the service again, at no additional charge") as was mentioned when I first made the appointment back on 5/4. Please contact me to let me know when you will be re-preforming the service so that I can properly prepare the lawn again.
Sincerely,
[redacted]

[redacted], Im very sorry to hear about your dissatisfaction with the services received last year. When we spoke last year, we went back out to your property and redid the liquid aeration, fertilization and overseeding service AND we also gave you a free plug aeration in the front yard (we couldnt...

get our heavy equipment in the back because of steps). I was unaware that redoing the service and providing additional free service did not satisfy you, our goal was to try and do what we can to resolve the issue. Per your request, I've removed your telephone number from our database, so you will no longer receive customer courtesy calls form our company. Again, my apologies our attempts at resolving your issue last year did not satisfy you and will will look into what else we could have done so we dont run into this issue again.

I apologize for his now dissatisfaction with the service that was being performed. When I spoke with [redacted], he never stated he was not happy with the service, but that he thought he was getting steam cleaning. I explained the process and he seemed satisfied. He never said anything to the technician...

about any dissatisfaction and signed that he was happy with the service (I can provide a copy of the agreement, with signature of satisfaction if needed). I did tell [redacted] that we would refund the $40 overpayment and that has already been processed. If [redacted] is now unhappy with the service, we are happy to go back out and do the service again for him. Again, my apologies for his dissatisfaction and I hope to get this resolved. Any other questions, please feel free to contact Mile Hi, we really appreciate it when our customers contact us prior to the Denver Revdex.com to allow us the opportunity to resolve or clear up any  misunderstandings or miscommunications. Thank you.