Frontier Airlines, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I would like to add that I accept this because I fear if I don't I have no other optionsI was quite disappointed to learn that the $settlement was satisfactory to me until I learned that that Frontier Airlines was going to deduct from that amount the $they refunded for the flight that they canceled, leaving my actual refund to pay towards my $incurred debt at just over $

Tell us why here...Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. More PicturesFrom the photos that you have submitted previously I am unable to see the damage to your bar showing that it is bent which
is causing it to not extendAlso from the photos I was wondering if you could submit further back picture pertaining to the tear on your suitcase as the fabric in that photo does not look to be the same fabric as in the photos you submitted previouslyCan you please resubmit further photos regarding your damage so that I can see them? As for the tire marks on the bag it is not something that we would cover for. Come Back SoonI look forward to hearing from you. Sincerely,Customer Relations SpecialistFrontier Airlines

08/25/11:AM Dear Mr***, We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.Let me clarify, if you are unable to add baggage on our website, they can be added by calling our Reservations Department at ###-###-####They are available hours a day, days a week for further assistanceIn addition, you can add them at the kiosk or ticket counter at the airport Please know pre-assigned seats must be completed prior to arrival at the gate and a minimal fee will be accessedWhile you can have seats assigned at random at the gate, if passengers want a specific seat and location, they would need to complete this process ahead of timeWe have reviewed your reservation and a seat assignment was never selected nor paid for ahead of timeThis process cannot be completed directly with *** I'm very disappointed that you felt humiliatedThat is never our intentionWhile our agents must advise policy, they should remain respectful and courteous at all timesPlease know all passengers are subject to a carry on fee. A passenger wouldn't be able to board if they did not follow the agents direction and the policies stated at the time of booking Thank you for sharing your feedback and experience with usYour comments were forwarded for internal follow up and review by the Airport stationsWe truly hope to one day welcome you on board a Frontier Airlines flight. Sincerely, ***Frontier AirlinesCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory for all the trouble this airline has caused and the decietfulness of the staff that I've dealt with and all of a sudden no one has records of the crew not making it to the plane on time because they were lollygagging in *** ***However, I appreciate the responseI will utilize the voucher eventually but this airline really needs to shape up its integrity as a company.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Ms***,
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns
We apologize for the delay of your baggage when you traveled with us recentlyIn
spite of our best efforts, there are unfortunate instances where baggage is delayed, and we make every effort to return it in a timely mannerWe certainly apologize for any inconvenience this delay created for you
Our records indicate that our Central Baggage Supervisor has reached out to you to discuss the matterShe has agreed to reimburse you for the purchase of a new car seat, upon receiving your receiptAs a customer service gesture she also provided both you, and ***, with $flight vouchersIf you have not already, please send us your receipt for review:
Frontier Airlines, Inc
Attn: CBS
POBox XXXXXX
Denver, Colorado XXXXX
If we can be of further assistance, please don't hesitate calling our Central Baggage Service at XXX-XXX-XXXX Monday-Friday 7:am-4:pm Mountain time
Kind regards,
***
Customer Relations Specialist
Frontier Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Response Email 04/02/11:PM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond We apologize again for the delayed bag situation, and are happy that our agents were able
to get your bag returned to you As for the car seat, thank you for submitting the photos of the missing head rest piecesWe would like to help you with the cost of replacing those piecesIf you are able to purchase replacements from the manufacturer, please feel free to submit the receipts for that purchase in to us for reimbursement I apologize for your dissatisfaction with our resolutions to your previous issues, but I hope that the head rest replacement will help to restore your faith in FrontierPlease feel free to reply back with any additional questions or concerns you might have Regards,Customer Relations SpecialistFrontier Airlines

Initial Business Response /* (1000, 6, 2015/05/05) */
Dear Ms***,
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns
Our records indicate three vouchers were issues 12/2/in the amount of $
each and expired 3/5/It appears *** *** was also issued a $voucher which is an error due to Kinnyk was a lap child and vouchers are for ticketed passengers only
You and *** were both re-issued a $vouchers as a Customer Service gesture on April due to your vouchers expiredThese voucher were redeemed and used for reservation *** for flights in June and July from Omaha to Salt Lake City
We look forward to serving you onboard a future Frontier Airlines flight in the near future under better circumstances
Regards,
***
Customer Relations Specialist
Frontier Airlines

09/29/12:PM Hello Mrand Mrs***, We have received both emails as submitted to the Revdex.com and appreciate the opportunity to respond *** I understand your family suffered several delays and i'm really sorry that happened to youIn my
research I see one $voucher was issued to Mr*** due to issues with flight ***You have both noted that you do not accept the $voucherI'm very sorry to hear that and hope you understand that vouchers for future travel are Frontier's only means of providing compensationWe cannot issue your family a refund *** Although compensation was not issued to passengers onboard the flight your other family members took (September ***), this would be the only offer I can makeI would be happy to issue the passengers in record *** each a $voucher, as a gesture of customer serviceIf you are interested, please let me know I'm sorry we couldn't come to a more desirable resolution for your familyI hope you will change your mind about traveling with us again Sincerely, *** Frontier Airlines

Response Email 08/31/02:PM Hi ***, Thank you for sending me the additional information that I was missing from ***'s email I was able to find where the check had been requested. I pulled it and put it in the expedite pile. The check
should go out either later today or by latest tomorrow I will have it sent *** ** so when I get the tracking number, I will send that to you I hope you and your family have a great Labor Day weekend! Kindly, Customer RelationsResponse Channel: Email 08/31/01:PM
Hi ***,
I see where $XXX.XX was put back on your credit card ending in XXXX on August 22, as well as a $X.XX charge and a $XX.XX bag feePlease check your credit card statement and advise if those charges were in fact put back to your credit cardThe $XXfee was put back to ***'s credit card ending in XXXX
Please let me know if you did not in fact receive these credits to your cards
Kindly,
Customer Relations

Complaint: ***
I am rejecting this response because: Frontier Airlines refuses to provide me with an acceptable resolution I do not want any more interaction with them, and they're not going to force me into giving them more money I've read their online reviews and it would appear that my chances of a satisfactory outcome are between slim and none.Their apologies are worth nothing because they're not making changes to prevent a future occurrence of this situationEvery rep I have spoken with admitted that this error is a frequent occurrence At the end of the day, I wasn't their first victim and I won't be their lastFrontier will continue to take people's money and attempt to force them into giving them more They've already gotten all of my money that they are going to get
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

02/06/04:PM ***, We are not able to honor your request for a refundHowever, as a customer service gesture I reissued and increased your voucher from $to $and extended the expiration date Your new voucher number is *** and it will expire on
June 30, but you do not have to fly by then, travel just has to be reserved before the expiration datePlease see below for further redemption details Regards,***Customer Relations SpecialistFrontier Airlines 02/06/02:PM ***,We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond We apologize for the poor experience you had on Frontier and for any poor treatment by our agents in *** *** and ***I can only assure you this is not the type of service we strive to provideI'm sorry that happened to you.Frontier has a hard earned reputation of providing excellent customer service and it’s disappointing when we receive reports of anything less than thatNevertheless, I am grateful you brought this to our attention, so we can take appropriate measures to ensure your experience is not repeatedOur records indicate we did refund the cancelled flight and provided a $voucher due to the inconvenience causedWe are not able to honor your request for a full refund because a portion of your ticket has been flownWe do not refund flown tickets.Kindly,***Customer Relations SpecialistFrontier Airlines

Complaint: ***
I am rejecting this response because: I would like for the airline too return my moneyYou say your research don't show us trying to check in , that's because your crew over looked us and kept taking other people now how right is thatAnd they think I would want fly with them againI believe it's only right to return to my money It was There AirLine Who Closed The Gates Early They Had A Tola
Sincerely,
Nicole ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Response Email 05/19/10:AM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondI understand your flight was cancelled and would like to apologize for the inconveniencePlease also accept
our apologies for the delayed response as well.Safety is Our PriorityCancellations can be frustrating, but safety is our top concern and periodically our flights have to be cancelled due to maintenancePlease accept my apology for the unexpected interruption.We Care About YouWhile I can not offer you reimbursement for your missed hotel stay in Kansas City, I have queued your reservation for a refundYour refund in the amountof $will reflect on your card ending in XXXX within 5-business days.Additionally, you were each issued a $voucher to use towards future travelYour vouchers expire on August 9th, 2018, but you do not have to travel within this time frameTravel just has to be reserved before the expiration date.*** ***: XXXXXXXXXXXXXXXXX*** ***: XXXXXXXXXXXXXXXXXFurther voucher redemption details are below.Come Back SoonI recognize this does not change the time lost andinconvenience, but I hope you will choose to fly with us againI'm confident your next experience with us will be a good one!Regards,Customer Relations SpecialistFrontier Airlines

03/10/05:PM Dear *** ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondOn behalf of Frontier Airlines, I sincerely apologize for your missing items and our delayed response to your claimI’d
like the opportunity to talk with you about your claim but was unable to leave you a voicemail because your mailbox is fullI will try to call you again Monday morning. Sincerely, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

03/03/02:PM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondI'm very sorry for the frustration surrounding your seat assignments and I certainly understand your insistence that your toddler not be
seated aloneI'm sorry you were put in the position to ask other passengers to moveAs a customer service gesture, I have queued a refund of both $seat fees back to the original credit card ending in *** ($total)I hope you accept my sincere apology for the seat mix-up, and I hope we can restore your confidence in our servicesThank you for letting us know how we can rectify this situationKindly, *** Frontier Airlines