Frontline Technologies

Thank you for bringing the current situation to our attentionWe appreciate the opportunity to address the complaint that you receivedThe customer did email our support team on October 11, 2015, requesting a refundWe responded on October 14, providing a full refund of the duplicate chargesIn the next two days, further discussion occurred to clarify the matter with the customer.I have included a copy of the correspondence with this letterThank you for your notificationPlease let me know if you need further clarification

October 21, 2014Dear [redacted] ***,Thank you for your recent letter regarding trouble that one of our customers has been having with the Jobulator serviceAs a result of our communication with the customer and the “desired settlement” stated in your letter, we have issued a full refund of the customer's subscription fee today, October 21.Best Regards, Richard K, Client Services

March 22, 2016Dear *** ***:I wanted to let you know that we have resolved this issue with the customer, offering a full refund of the price paidWe were contacted on March and discussed the matter over several emailsAfter the request for a refund, we resolved the matter to the customer's
satisfaction on March 9.Attached, you will find copies of the email correspondence.Please let me know if you have any further questionsThank you for your service.Sincerely,Michael W

May 19, 2014
Dear Revdex.com:Thank you for communicating with us regarding the complaint that you received about our business (Revdex.com Complaint ID = [redacted]). This letter is our response in writing to help explain what we currently believe is happening and what we are doing to...

remedy this situation.We do have record of receiving a complaint about unwarranted phone calls coming from our software to [redacted], and this was reference via support case ID: [redacted]. The information that we have on record is that calls are coming from application number ([redacted]) to phone number [redacted]. As of today, May 19, 2014, this phone number cannot be located in our database.Previously, this phone number was likely registered to an active substitute that was listed as working in a school district within our database. If that was the case, the system was contacting that number since it was still attached to an active substitute in order to offer that substitute available jobs.We have reached out to [redacted] in order to confirm that calls are no longer going to his or her phone number, and we are waiting on that response (new case number is [redacted]). We are under the impression that calls are no longer being directed to that number, and should we find differently, we will need to address the specific details of those calls and will work directly with [redacted] until this is completely resolved, and we plan to do that in as timely a fashion as possible.If there is any other information that is needed or that we can provide, please do not hesitate to contact me.Sincerely,

Thank you for bringing the current situation to our attention. We appreciate the opportunity to address the complaint that you received. The customer did email our support team on October 11, 2015, requesting a refund. We responded on October 14, providing a full refund of the duplicate charges. In...

the next two days, further discussion occurred to clarify the matter with the customer.I have included a copy of the correspondence with this letter. Thank you for your notification. Please let me know if you need further clarification.

October 21, 2014Dear [redacted],Thank you for your recent letter regarding trouble that one of our customers has been having with the Jobulator service. As a result of our communication with the customer and the “desired settlement” stated in your letter, we have issued a full...

refund of the customer's subscription fee today, October 21.Best Regards,
Richard K,
Client Services

Review: I recently purchased a new phone. Since receiving it I have received numerous calls from Frontline per day, asking me to accept a substitute teacher position in my town. I receive anywhere from 5 to 8 calls per day, and they start around 4:30 in the morning. I am a college student and am not legally allowed to be a substitute. I contacted Frontline both via their phone number (and its automated system to remove my number from their database) and twice via their website. My Support Case number for Frontline is [redacted]. At least that's what they told me in the only email I received, an email which stated that I had been removed from their database of phone numbers. That was over a week ago, and I have continued to receive the multiple calls per day.Desired Settlement: I want Frontline to stop calling me.

Business

Response:

May 19, 2014Dear Thank you for communicating with us regarding the complaint that you received about our business (Revdex.com Complaint ID = [redacted]). This letter is our response in writing to help explain what we currently believe is happening and what we are doing to remedy this situation.We do have record of receiving a complaint about unwarranted phone calls coming from our software to [redacted], and this was reference via support case ID: [redacted]. The information that we have on record is that calls are coming from application number ([redacted]) to phone number [redacted]. As of today, May 19, 2014, this phone number cannot be located in our database.Previously, this phone number was likely registered to an active substitute that was listed as working in a school district within our database. If that was the case, the system was contacting that number since it was still attached to an active substitute in order to offer that substitute available jobs.We have reached out to [redacted] in order to confirm that calls are no longer going to his or her phone number, and we are waiting on that response (new case number is [redacted]). We are under the impression that calls are no longer being directed to that number, and should we find differently, we will need to address the specific details of those calls and will work directly with [redacted] until this is completely resolved, and we plan to do that in as timely a fashion as possible.If there is any other information that is needed or that we can provide, please do not hesitate to contact me.Sincerely,

Review: School started on 8/18. I activated my subscription for jobulator on 8/12. By 8/25, I was certain that jobulator was not living up to the promises of grabbing sub jobs (as their site claims), that I downloaded a competitor's app to see how many jobs I was missing because of my $40 jobulator app's lack of consistency. Well, within minutes it was clear that I was missing a lot of jobs and that the jobulators performance was much slower than the competitor. I emailed the company and explained my problems and asked for my money back. I got the run around and never got anywhere. On 9/12/2014, a mass email went out to all the jobulaotr customers that explained the performance issues of their app and mentioned a update was coming. So, believing that a job thing was coming, I continued to monitor jobulator and its competitor side by side. The new app release was released and I installed in on 10/14/2014. It's pretty much an app that send me an error message every minute and does not score any jobs. That message also drains the battery. I contacted the firm again, and got a long drawn out message how to install their app and they are not going to renew my subscription. They again, are totally avoiding my request to cancel their service.I paid $40 for an app to score me the sub jobs and it isn't. The title of their website is Jobulator:You've got jobs. Ummmmmm, no. My other app out performs this app easily 10 to 1. Since the update, I have received two notifications from jobulator. One was a test and one was a job that I cancelled at an odd hour.Copied from their website: A subscription service that provides automatic, continuous checking and notification of your job offers in Aesop. Plus, easy job acceptance right from your computer desktop or mobile device.Jobulator does not provide the service it claims it does. I receive error messages every minute. I also need to run another app simultaneously. It is time to reimburse me for the disputed $39.99 that I paid.Desired Settlement: I have put a dispute through with my credit card company for the full $39.99. My initial request for cancellation was within the first week of school and less than 30 days from the date of purchase. They admitted problems on 9/12/14 and those problems have not improved since.

Business

Response:

October 21, 2014Dear [redacted],Thank you for your recent letter regarding trouble that one of our customers has been having with the Jobulator service. As a result of our communication with the customer and the “desired settlement” stated in your letter, we have issued a full refund of the customer's subscription fee today, October 21.Best Regards,Richard K,Client Services