Fun 'n Swim

I’ve been teaching swimming for over 45 years, and this is the first complaint that I’ve received from the Revdex.com. I am a licensed swim school at my home. I have taught thousands of successful and happy students who love and enjoy swimming.June 2, 2016. [redacted] phoned me to sign up her...

children, a girl four years old and a boy age two, (who was going to be three on July 3rd). I told her the details of my program and that it was a minimum eight week commitment from June 27 thru August 18. This was a verbal agreement and would require a deposit of $260 that would apply to the first two weeks of lessons. I also told her that her son would have to wear a permanent swim diaper for sanitary reasons and she verbally agreed to the eight week commitment.On June 21, 2016. [redacted] and her two children came to my pool area to visit and pay her deposit. At that time, my other instructor spoke with her and received her deposit and she gave the client a new parent letter that explains all the rules. I have enclosed a copy for you.On June 27, 2016, the other mothers were shocked that Mrs. [redacted] did not follow my rules, but they were not horrified, in fact they continued to bring their children to swim class and they are all progressing nicely. When she called me the following day after their swim lesson time had passed, and told me they would not return. I did NOT laugh at her, I was sad that she would quit. People who quit never succeed in anything they try to accomplish.We had a verbal agreement, which is legal in California, I will not refund her deposit, however, I will not persue payment for the other six weeks.Sincerely,[redacted]Fun “N Swim