Furnish 1 2 3

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Since the initial filing of the complaint with the Revdex.com I have had to return to the doctor to receive three more prescitpitons (now totaling prescriptions for this infection caused by the unsafe and unsanitary conditions) as the infection was antibiotic resistantI have a third appointment scheduled the for the 1st for another follow up and blood work results as there may be possible permanent joint damage to my toe from this "aggressive infection"At this time I have incurred over $in medical bills addition the original $charge, that at the time the business refused to refundI do not find $60 dollars a sufficent response to this considering the cost I have incurred and no definitive answer for another two weeks regarding the long term effects of this infection at which time I will be charged for another doctors visit.The business did not return my calls when this first happened despite the risk to their other customers and only attempt to contact me at 5:32pm on May 18th after the Revdex.com notified them of my complaintat which time they did not even leave a voicemail as I was unavailableWhen I called I would be passed around to 2-different employees who would not address me and only state "a manager will call back" and hang up. I have attached pictures documenting the infection
Regards,
*** ***
Revdex.comMESSAGE FROM BUSINESS: *** ** ***
*** *** *** *** *** *** ** ***
*** ***I am sorry we couldn’t reach an agreement to satisfy the customer needsHowever, I am still offering him $because I feel I am bearing the mistake of somebody elseAfter consulting with an attorney and a doctor and reading several articles online, I am sure that nothing has been done wrong in our end, especially, when the customer never got injured or cut in his foot in the shop, which makes it very difficult for somebody to get infected from tools or water without injuries or bleedingAll our tools are being sanitized after each use, and we also use disposable plastic liner after each use.The customer stated that we have refused to refund his money, which is not correctHe also mentioned that he spoke to 2-employees; I wish he took their names so I can get more details from themThe manager has called him twice and the customer never picked up the phoneI wish this never happened, and please let me know if he accepts my offer of $60.Respectfully,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The businesses response contains many statements and inconsistenciesThe manager has only attempted to contact me once, at in the afternoon when I was working and that is why I "never picked up the phone" and no message was left to indicate who was calling or whyI only know it was from Posh due to reverse look up of the phone number, my phone records can confirm that this was the only callAs for not having the names of the employees I spoke to when I called to report the incident, I did not have the chance to ask as the phone was passed back and forth to each person and I was hung up on after I as told the "manager" would call me and given to different times to expect the callThe call was placed on 4/30/at 10:12am if the manager would like to check her own records and see which employees either did not pass this message on as it is not my responsibility to follow up with the employees.As for the statement that I was never injured, that too is a assumptionWhile exfoliating my feet with the metal tool the woman doing my pedicure cut a callous on the toe in question, the friend with me asked if I was ok as I jumped and the woman even apologized for thisAs my initial diagnosis was cellulitis, this is a very common infection from nail salons, as any doctor will testify to despite the reading of "online articles" by the staff, especially with when tools and areas are not kept clean, Incidentally a co-worker also had the same diagnosis within days of a pedicure at this location within the past month (which can be verified by receipts and doctors records)For the salon to claim that it is "nearly impossible" for this to occur after is irresponsible and any doctor that would make a diagnosis without an examination or at least cursory review of my chart, multiple blood draw results, and an X-ray during my to date three visits to the doctor is suspect. I have stated that in addition to the $59.99 initial pedicure my out of pocket medical expenses for these three visits are at $which does not include the charges for the last visit as my insurance has not paid the claim yet and therefore I have not received and EOB from them or a bill from the provider to know those additional chargesTo date the toe still has discoloration and pain and on Thursday June 30th I have a follow up with my physicianI have copies of all visits, all diagnosis, lab results, x-rays and chart notes all directly relating what has been called a highly aggressive and antibiotic resistant infection to the pedicure I received less than hours before the symptoms occurred. If Posh insists on continuing mistaking facts, researching diagnosis on the internet and not addressing these expenses due to the infection they caused then that is the one point I agree on them with and it will be up to my attorney and a judge to handle this issue as well as the consumers of Yelp and Google to review the pictures of my foot, the diagnosis from my doctor and general dismissal of this complaint as they have obviously not addressed the issue since at least one other person since has been infected at their location as well
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/11/12) */
We did order the part as per the specs that *** had provided us which ended up being incorrectThe correct part was then reorderedWe informed the customer of the issue and that their part could take up to weeks to arriveAs soon as the
part arrived we called the customer and told her it was ready for pick upShe then told us that *** sent a letter telling her that we were to deliver it to her addressUpon further inquiry we found out that this was correctWe had our delivery department call the customer right away to schedule delivery of the partAt the time of the delivery we informed the customer that she would have to contact *** to have the repair completed as per terms of the *** protection planThis is also stated in the letter *** mailed to the customerFinally I have also issued a customer a gift card to say thanks for her business and sorry for her recent poor experience
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept it for the fact they are liars!!! They NEVER contacted meThe only time I heard from them is when I took the time to go to the store (months later) and inquire about what was going onThey did tell me the wrong part was sent but never gave me a time frame on when the right part would be in...once again did not hear from them until I went to store and asked.(Once again months later) Was told I would hear from them by 11/01/When it was days past I filed the claim with the Revdex.com and low and behold I got my part days later but not before I was (not exact words) stupid and should read the letter again because they were not required to deliver the part to my house(you can read in their response that I was right)(no apology from them was given) As far as a gift certificate....they can stick that where the sun don't shine!!! Will NEVER shop in that store or any of the stores affiliated with them again and will tell everyone I know how crappy I was treated!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.  Attached are the requested documents by the business.
Please enter your reason(s) for rejecting the business response below.Nothing has been resolved as of this point
Regards,
[redacted]
Revdex.comMESSAGE FROM BUSINESS:In regards to [redacted]'s case [redacted], I have decided to refund her money ($55) as a goodwill, even though, [redacted] has not provided neither a doctor's prescription or a picture that prove or show she had an inflamed or infected toe. Also, I wish [redacted] had contacted us or Revdex.com immediately, and not waited nearly one month after she visited the shop. I kindly ask her to provide me with her address so I can send her a refund.Respectfully,[redacted]