Future Now Energy Ltd.

Hello, As per our enrollment policy, we do indeed ask each and every party if they are indeed an authorized person to sign up to our natural gas program The contact at [redacted] answered in the affirmative, so the enrollment continued As per the laws regulating such in Illinois, the onus is on the company to ensure that persons under their employ are not acting beyond their authorityWe simply have no way of knowing if a person is indeed authorized or not to make the gas supplier switchIf the contact person at [redacted] did answer in the negative, the conversation would have either ended or we would have asked to be transferred to a person authorized to make the supplier switch In spite of no wrongdoing on the signup on our part, I have contacted the GM of Illinois within Future Now Energy to see what steps we can take to remedy the problem to the contentment of [redacted] Future Now Energy

The company is claiming that Future Now Energy “took it upon ourselves” to enroll their account. That is false. We received verbal confirmation from an employee of *** *** Company to switch the account to Future Now Energy. This employee told Future Now Energy that she had the authority to make the switch. We have a copy of the entire third-part verification (TPV) which is a recorded call required by law to switch the account which we have already provided to *** *** of *** *** Company. Future Now Energy had no way to know that the employee was lying about their authority. *** *** Company is responsible for the actions of their employees and must take ownership of the agreement to switch their account to Future Now Energy I recommend the customer contact the Illinois Commerce Commission (ICC) and read the Public Utilities Act to find out what the rules and regulations are before continuing to falsely accuse Future Now Energy of inappropriately enrolling their account. In addition, within days from the date of the recorded call, *** *** Company would have received a letter from Nicor Gas confirming the switch to Future Now Energy. That letter explained the two week rescind period that *** *** had to cancel the switch before any natural gas flowed. Secondly, an additional letter from Future Now Energy was sent to the customer along with a copy of the contract. Within that contract, Future Now Energy also explained the two week rescind period and provided *** *** with Future Now Energy’s and Nicor Gas’s contact information. *** *** Company was given ample opportunity to cancel the switch before any natural gas was delivered but the letters were ignored and no action was taken As a result, natural gas was delivered to their site by Future Now Energy and charges ensued which they are legally liable to pay. The customer “claims” to have called us to cancel their account in August (months after switch) to cancel the account. We have no record of that call. In addition, it took them another months (December, 2017) to call back to inquire why their account wasn’t cancelled. If indeed they had called in August, you would think they wouldn’t wait until December to call back again? *** *** Company must take ownership for the information provided to Future Now Energy by their employee regarding authority. They also had ample opportunity to cancel the account right away before any gas flowed to their site, which they failed to do. Future Now Energy is fully committed to providing quality service to its customers. We have no problem whatsoever refunding customers where it is justified. If our third-party marketing representatives or any of our employees acted inappropriately, in any way, we would take ownership and responsibility for those actions and react accordingly. However, in this situation, Future Now Energy can find no fault with any action taken by its marketing representatives or employees. The customer’s complaints, accusations and threats are completely and unjustified With respect to social media and making statements about Future Now Energy, I’m sure that *** *** is fully aware of the definitions of defamation, libel and slander

As per the terms of our agreement, it is a variable rate, just like ***'s. Due the the naturally occurring fluctuations in the commodity price, our rate did end up above ***'s rate for these past two months. However, of the previous months, our rate has indeed been below
***'s when the rebate is factored in. In the long run, we are certainly the less expensive option.I called back the number that Janice left, twice. Nobody picked up on her end and I did indeed leave a message early this afternoon indicating that I had already cancelled their enrollment as per her request. We will still appear on the next bill, because we are supplying natural gas for this billing cycle already, but after that it will go back to *** only.We're not issuing any kind of reimbursement at this time, because we have fulfilled our contractual obligations

I called Rosanna and cancelled the account as per her request She had not been calling the customer service number and the parties that she had contacted are not involved with contract cancellation She's happy with the result of the call

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

I spoke with *** today and processed a cancellation for her immediately while on the phone with her. As per *** policy, as of the next meter read date, *** will begin supplying the customer with natural gas as was ***'s request and I did inform her that we would appear on the
next bill, as it reflects natural gas usage that she is consuming at her residence today and until the next meter reading.Billing by *** is done for gas previously used. For example, January's bill would reflect December's usage. It is for this reason that I explained that we would appear on the next bill, but that would be the last one. After that, it would reflect gas purchase made from ***. ShaneCustomer Service ManagerFuture Now Energy

Regardless of the recording you have, you manipulate by stating "We (Future Now Energy LLC) are now the premier supplier for Nicor Gas"This is not true! advertising and the receptionist who unknowingly was manipulated to say "yes" has no authority to make such financial decisions or changes. I called in August on 08/07/to remove your company from our bill and conveniently you don't record cancellation calls and miraculously there was not record of my callWe want every dollar paid to Future Energy Now LLC refunded which is approximately $- The owner of *** *** Company Inc, is in direct communication with your Canadian contacts Shane and Shawna and is promising legal action against your company if this is not resolved in a timely mannerShane suggested we get the media involved which we may do also if a resolution is not met

My gas monthly bill increased on Future Now Energy from $238,to $424.35, this is a unfair rate but they still called it as "Saving Program". I think the gas price should be under Price Regulation of United States, and can't get as much as he wantI think Revdex.com should be able to solve this issue, even it is small, and return fair to people

Unfortunately, the customer never tried to contact customer service regarding this issue There was no answer at that phone number, and no voicemail option so I replied to his email address the following: The site administration fee is indeed a monthly charge with our program. It
does not replace *** service fees in any way. Our program remains affordable, though, because of the 10% rebate that our customers receive. If you have additional questions, please call ###-###-####

I have spoken with Mr. [redacted],In the long run there is certainly cost-saving with our program, but the information that was mailed to him upon signing up with our program did indicate that it is a variable rate program and that the rate of natural gas does change month to month. There's no...

special   effort made on our part to indicate what exactly that rate change is every month.20 of the previous 24 months, our rate has been lower than [redacted]rs when you factor in the rebate. These last two months are the biggest exception. We have done nothing to operate outside of our contract obligations and I apologize that he does not understand this and I could not communicate to this point.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11989289, and find the resolution is satisfactory to me.
Regards,
Mike A[redacted]

The information was not mailed to me so I could fully read their policy for a better understanding of how charges were made through this company.  I was under the impression that my first bill would show an at least 10 percent decrease in what [redacted] normally charges per month and that was not shown.  I was then told that they vary but I was charged nearly double what [redacted] would have charged me.  I was given this company's name by a counselor through [redacted] Better Health because I am very ill and in financial distress that is the main reason I decided to do it to save money not pay  more money very unfair to do this to people that cannot even afford their bills now.

We do mail out terms and conditions with each and every enrollment.  Sadly, this often gets discarded without being read.  In addition, the automatic recorded portion of the call does specifically stipulate that it's a variable rate, there's a 10% rebate and a monthly admin charge of $6.99.  The script that all of our salespeople are instructed to use definitely include these terms.I do apologize for the confusion caused by the third party who referred [redacted] to our program.  I cannot help but wonder if some of the misinformation came from that source.Any and all of this information was also within [redacted]'s reach by calling Future Now, as our phone number appears on each [redacted] bill.

Hello, As per our enrollment policy, we do indeed ask each and every party if they are indeed an authorized person to sign up to our natural gas program.  The contact at [redacted] answered in the affirmative, so the enrollment continued.  As per the laws regulating such in...

Illinois, the onus is on the company to ensure that persons under their employ are not acting beyond their authority. We simply have no way of knowing if a person is indeed authorized or not to make the gas supplier switch. If the contact person at [redacted] did answer in the negative, the conversation would have either ended or we would have asked to be transferred to a person authorized to make the supplier switch.  In spite of no wrongdoing on the signup on our part, I have contacted the GM of Illinois within Future Now Energy to see what steps we can take to remedy the problem to the contentment of [redacted]. Future Now Energy