Future Shop Prince Albert

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Wanted to reach out to provide you an update on this complaint as of today since I was not clear as to why the case was closedRegardless I did respond to Mr w [redacted] on Monday regarding his comments via email directly to him indicating that I would prefer to accepting a check versus bringing my car back to their dealership since I no longer trusted them and they were very far however I also indicated that a check for $would not be enough since it would cost me almost 2k to address these issues which they should have taken care off as they stated prior to selling me vehicleI also indicated that I would be willing to accept a check for $1k to resolve the matter, however until today I have not heard a response back from dealershipIf you would like I can send you all communication via email regarding this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why hereGood morning *** ***, Please understand that you bought a used cars from usIt meets all of the required safety standards of NY and NJ as it passed both State inspectionsI am under no obligations to take care of many of the items that you have brought to our attention
as you purchased a used car That being said, I am interested in helping you because you and your wife are unhappy with a few things with the RX that you purchased from us Please understand that this would require you bringing the RX back to our store where I will give you a $Service Credit to take care of anything you feel should be attended toIf you do not want to come back to the store I will cut you a check for $to offset any inconvenience you have had with our store I apologize that things are not exactly as you would have liked and do hope this offer resolves thatPlease let me know your decisionThanks Eugene W***General ManagerBay Ridge Lexus*** *** ***
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Revdex.com:At this time, I have not been contacted by Bay Ridge Lexus regarding complaint ID ***.Sincerely,*** ***

This complaint has been resolved between customer and Dealership. Case is closed

Revdex.com:At this time, I have not been contacted by Bay Ridge Lexus regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Wanted to reach out to provide you an update on this complaint as of today since I was not clear as to why the case was closed. Regardless I did respond to Mr w[redacted] on Monday regarding his comments via email directly to him indicating that I would prefer to accepting a check versus bringing my car back to their dealership since I no longer trusted them and they were very far however I also indicated that a check for $500 would not be enough since it would cost me almost 2k to address these issues which they should have taken care off as they stated prior to selling me vehicle. I also indicated that I would be willing to accept a check for $1k to resolve the matter, however until today I have not heard a response back from dealership. If you would like I can send you all communication via email regarding this matter.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]