[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. We spoke on the phone and agreed to resolve the issue with a refund that will be issued on Sept 12, 2016. I'm closing this complaint and marking it as resolved. I thank BBB for your help. [redacted] ***
Airflow AC and Heating received a service call from a [redacted] on Wednesday, 08-26-and wanted same day service Airflow's office mentioned [redacted] , they going to check to see if we had a available Tech and would give him a call back We indeed had someone, Charles was availableAirflow's office call [redacted] back and told him they were able to send someone out the same day and there would be a $service call fee, they discussed payment and the appointment was set Charles, the Service Tech, called [redacted] to discuss what he was experiencing with his HVAC system and [redacted] mention to Charles that the system was frozen Charles mentioned to [redacted] to turn off system and it would take a while for it to defrost and he would be there between pm and pm Also, mentioned if the system is frozen there would be nothing he could do until it defrosted.When Charles arrived he was directed to the location of the condenser unit and also to the electric air handler He turned the thermostat to the "cool "mode and proceed to the outside unit and noticed the unit was operating, then proceeded to the air handler and that is when he discovered that the "Indoor Blower Motor" was not operating at all Charles began to trouble shooting the unit and replaced the "Indoor Blower Motor Relay" ($188.00) After power was restored to that air handler, Charles checked refrigerant pressures and added 1/lbof refrigerant of R-($47.50) to system Charles explained to [redacted] that the blower motor is operating but not operating at its full capacity and a new motor will be needed Also, mentioned compressors condition Charles mentioned will would be back the next day with a new indoor blower motor so Charles retrieved the model and serial number for the indoor blower motor in order to have it purchased through the distribution service center and mentioned to [redacted] that there will not be and additional service call fee [redacted] confirmed that the amount of air supply coming out of the supply register was not strong and said to Charles "Let's see how it cools overnight and if not, I will call you all back out for the blower motor replacement" [redacted] sent Charles to the office for payment of $ Then again, Charles explains to PTUSA office, the woman that was issuing Airflow's check, what he explained to [redacted] and that Airflow would be waiting for [redacted] ' phone call From that point Airflow was anticipating a call the next day from [redacted] but Airflow never received a call Instead, Airflow received a call from [redacted] , that Charles answered, on Friday, 08-28-in the AM [redacted] telling Charles "How he doesn't appreciate how we took his money and didn't fix the problem, went on with name calling, and didn't want us back out there" Airflow was very shocked that we received this kind of call from [redacted] and not the call, to go back and change to blower motor, which was the call we were waiting for Airflow is sorry that [redacted] feels like he should not have to pay for services the Airflow rendered that day, that his air handler required, which was the first half of his HVAC system fix The second, being the indoor blower motor replacement When [redacted] contacted Airflow on Friday, 08-28-2015, it was very clear to Airflow that he did not want us back out there nor did he give us the opportunity to clear up any misunderstanding that there might have been in regards as to why Airflow didn't show up the next day with a blower motor [redacted] made it clear to Charles he wanted to see if the system would cool overnight and if not, he would contact Airflow the next day Airflow tried to contact [redacted] immediately after the phone call on Friday morning but there was no success [redacted] would not accept our phone call.Airflow only collected for services that were rendered that day, not for any work that was to be done in the future
We at Airflow AC and Heating would like to start off by apologizing to this customer feeling the way they do. On August 12, 2016 the office received a call fro Mr. [redacted], stating he has an ac issue and just as always, we try and give same day service. We had a technician go out to...
service the [redacted]'s. In cases like this, it will always be what he said what they said etc. The tech was shown the AC unit outside and explained to Mr. [redacted], exactly what he said the tech told him, that the unit was on it's last leg as he had told them the last time he was out to their home a couple of summers ago. But just as then, Mr. [redacted], said to do whatever it took to get it up and running, (I'm sure hoping that it would last as long as it did last time). Mr. [redacted] was present at the time of the Tech was installing the hardstart kit and the capacitor. Then Mr. [redacted] went inside. The Tech added some Freon wrapped things up and proceeded to his truck to complete the invoice. When the Tech handed the [redacted]s the Invoice and explained to them if the unit failed within 30 days, Airflow would credit them the entire Invoice amount towards the new equipment and that's when the wife exploded over the pricing and said that no one authorized the installation of the parts(Mr.[redacted] was there assisting the tech with attaching the water hose so that the tech could cool off the unit and was explained to the need to replace the capacitor and the need of an hard start kit). They complained and argued the amount but the Invoice was paid and signed and the Tech left their home. Unfortunately, the unit fail within 24 hours (Not what they were expecting, as not what we expected either). So a call was made to our office and was told about what happened and the wife was very upset and starting saying she wanted a refund for the total amount and so forth. We told her we would have someone give her a call the next day, Sunday. As to the best that we could, the phone call did not take place. The wife called Monday and was insisting on a refund. We said Airflow was not refunding them anything because the parts we installed didn't fail ect. We never insisted that they buy the new unit from us, we just said Airflow would refund the total Invoice towards new equipment purchased through Airflow. They did some shopping around and of course, they found a lower bid, as this happens in every field of business. There is always someone lower. They wanted to go with the other company. That was their choice. This is a pricing issue not a service issue.
Airflow AC and Heating received a service call from a [redacted] on Wednesday, 08-26-2015 and wanted same day service. Airflow's office mentioned [redacted], they going to check to see if we had a available Tech and would give him a call back. We indeed had someone, Charles was...
available. Airflow's office call [redacted] back and told him they were able to send someone out the same day and there would be a $79.95 service call fee, they discussed payment and the appointment was set. Charles, the Service Tech, called [redacted] to discuss what he was experiencing with his HVAC system and [redacted] mention to Charles that the system was frozen. Charles mentioned to [redacted] to turn off system and it would take a while for it to defrost and he would be there between 2 pm and 4 pm. Also, mentioned if the system is frozen there would be nothing he could do until it defrosted.When Charles arrived he was directed to the location of the condenser unit and also to the electric air handler. He turned the thermostat to the "cool "mode and proceed to the outside unit and noticed the unit was operating, then proceeded to the air handler and that is when he discovered that the "Indoor Blower Motor" was not operating at all. Charles began to trouble shooting the unit and replaced the "Indoor Blower Motor Relay" ($188.00). After power was restored to that air handler, Charles checked refrigerant pressures and added 1/2 lb. of refrigerant of R-22 ($47.50) to system. Charles explained to [redacted] that the blower motor is operating but not operating at its full capacity and a new motor will be needed. Also, mentioned compressors condition. Charles mentioned will would be back the next day with a new indoor blower motor so Charles retrieved the model and serial number for the indoor blower motor in order to have it purchased through the distribution service center and mentioned to [redacted] that there will not be and additional service call fee. [redacted] confirmed that the amount of air supply coming out of the supply register was not strong and said to Charles "Let's see how it cools overnight and if not, I will call you all back out for the blower motor replacement". [redacted] sent Charles to the office for payment of $314.95. Then again, Charles explains to PTUSA office, the woman that was issuing Airflow's check, what he explained to [redacted] and that Airflow would be waiting for [redacted]' phone call. From that point Airflow was anticipating a call the next day from [redacted] but Airflow never received a call. Instead, Airflow received a call from [redacted], that Charles answered, on Friday, 08-28-2015. in the AM. [redacted] telling Charles "How he doesn't appreciate how we took his money and didn't fix the problem, went on with name calling, and didn't want us back out there". Airflow was very shocked that we received this kind of call from [redacted] and not the call, to go back and change to blower motor, which was the call we were waiting for. Airflow is sorry that [redacted] feels like he should not have to pay for services the Airflow rendered that day, that his air handler required, which was the first half of his HVAC system fix. The second, being the indoor blower motor replacement. When [redacted] contacted Airflow on Friday, 08-28-2015, it was very clear to Airflow that he did not want us back out there nor did he give us the opportunity to clear up any misunderstanding that there might have been in regards as to why Airflow didn't show up the next day with a blower motor. [redacted] made it clear to Charles he wanted to see if the system would cool overnight and if not, he would contact Airflow the next day. Airflow tried to contact [redacted] immediately after the phone call on Friday morning but there was no success. [redacted] would not accept our phone call.Airflow only collected for services that were rendered that day, not for any work that was to be done in the future.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
We spoke on the phone and agreed to resolve the issue with a refund that will be issued on Sept 12, 2016. I'm closing this complaint and marking it as resolved. I thank Revdex.com for your help. [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. We spoke on the phone and agreed to resolve the issue with a refund that will be issued on Sept 12, 2016. I'm closing this complaint and marking it as resolved. I thank BBB for your help. [redacted] ***
Airflow AC and Heating received a service call from a [redacted] on Wednesday, 08-26-and wanted same day service Airflow's office mentioned [redacted] , they going to check to see if we had a available Tech and would give him a call back We indeed had someone, Charles was availableAirflow's office call [redacted] back and told him they were able to send someone out the same day and there would be a $service call fee, they discussed payment and the appointment was set Charles, the Service Tech, called [redacted] to discuss what he was experiencing with his HVAC system and [redacted] mention to Charles that the system was frozen Charles mentioned to [redacted] to turn off system and it would take a while for it to defrost and he would be there between pm and pm Also, mentioned if the system is frozen there would be nothing he could do until it defrosted.When Charles arrived he was directed to the location of the condenser unit and also to the electric air handler He turned the thermostat to the "cool "mode and proceed to the outside unit and noticed the unit was operating, then proceeded to the air handler and that is when he discovered that the "Indoor Blower Motor" was not operating at all Charles began to trouble shooting the unit and replaced the "Indoor Blower Motor Relay" ($188.00) After power was restored to that air handler, Charles checked refrigerant pressures and added 1/lbof refrigerant of R-($47.50) to system Charles explained to [redacted] that the blower motor is operating but not operating at its full capacity and a new motor will be needed Also, mentioned compressors condition Charles mentioned will would be back the next day with a new indoor blower motor so Charles retrieved the model and serial number for the indoor blower motor in order to have it purchased through the distribution service center and mentioned to [redacted] that there will not be and additional service call fee [redacted] confirmed that the amount of air supply coming out of the supply register was not strong and said to Charles "Let's see how it cools overnight and if not, I will call you all back out for the blower motor replacement" [redacted] sent Charles to the office for payment of $ Then again, Charles explains to PTUSA office, the woman that was issuing Airflow's check, what he explained to [redacted] and that Airflow would be waiting for [redacted] ' phone call From that point Airflow was anticipating a call the next day from [redacted] but Airflow never received a call Instead, Airflow received a call from [redacted] , that Charles answered, on Friday, 08-28-in the AM [redacted] telling Charles "How he doesn't appreciate how we took his money and didn't fix the problem, went on with name calling, and didn't want us back out there" Airflow was very shocked that we received this kind of call from [redacted] and not the call, to go back and change to blower motor, which was the call we were waiting for Airflow is sorry that [redacted] feels like he should not have to pay for services the Airflow rendered that day, that his air handler required, which was the first half of his HVAC system fix The second, being the indoor blower motor replacement When [redacted] contacted Airflow on Friday, 08-28-2015, it was very clear to Airflow that he did not want us back out there nor did he give us the opportunity to clear up any misunderstanding that there might have been in regards as to why Airflow didn't show up the next day with a blower motor [redacted] made it clear to Charles he wanted to see if the system would cool overnight and if not, he would contact Airflow the next day Airflow tried to contact [redacted] immediately after the phone call on Friday morning but there was no success [redacted] would not accept our phone call.Airflow only collected for services that were rendered that day, not for any work that was to be done in the future
We at Airflow AC and Heating would like to start off by apologizing to this customer feeling the way they do. On August 12, 2016 the office received a call fro Mr. [redacted], stating he has an ac issue and just as always, we try and give same day service. We had a technician go out to...
service the [redacted]'s. In cases like this, it will always be what he said what they said etc. The tech was shown the AC unit outside and explained to Mr. [redacted], exactly what he said the tech told him, that the unit was on it's last leg as he had told them the last time he was out to their home a couple of summers ago. But just as then, Mr. [redacted], said to do whatever it took to get it up and running, (I'm sure hoping that it would last as long as it did last time). Mr. [redacted] was present at the time of the Tech was installing the hardstart kit and the capacitor. Then Mr. [redacted] went inside. The Tech added some Freon wrapped things up and proceeded to his truck to complete the invoice. When the Tech handed the [redacted]s the Invoice and explained to them if the unit failed within 30 days, Airflow would credit them the entire Invoice amount towards the new equipment and that's when the wife exploded over the pricing and said that no one authorized the installation of the parts(Mr.[redacted] was there assisting the tech with attaching the water hose so that the tech could cool off the unit and was explained to the need to replace the capacitor and the need of an hard start kit). They complained and argued the amount but the Invoice was paid and signed and the Tech left their home. Unfortunately, the unit fail within 24 hours (Not what they were expecting, as not what we expected either). So a call was made to our office and was told about what happened and the wife was very upset and starting saying she wanted a refund for the total amount and so forth. We told her we would have someone give her a call the next day, Sunday. As to the best that we could, the phone call did not take place. The wife called Monday and was insisting on a refund. We said Airflow was not refunding them anything because the parts we installed didn't fail ect. We never insisted that they buy the new unit from us, we just said Airflow would refund the total Invoice towards new equipment purchased through Airflow. They did some shopping around and of course, they found a lower bid, as this happens in every field of business. There is always someone lower. They wanted to go with the other company. That was their choice. This is a pricing issue not a service issue.
Airflow AC and Heating received a service call from a [redacted] on Wednesday, 08-26-2015 and wanted same day service. Airflow's office mentioned [redacted], they going to check to see if we had a available Tech and would give him a call back. We indeed had someone, Charles was...
available. Airflow's office call [redacted] back and told him they were able to send someone out the same day and there would be a $79.95 service call fee, they discussed payment and the appointment was set. Charles, the Service Tech, called [redacted] to discuss what he was experiencing with his HVAC system and [redacted] mention to Charles that the system was frozen. Charles mentioned to [redacted] to turn off system and it would take a while for it to defrost and he would be there between 2 pm and 4 pm. Also, mentioned if the system is frozen there would be nothing he could do until it defrosted.When Charles arrived he was directed to the location of the condenser unit and also to the electric air handler. He turned the thermostat to the "cool "mode and proceed to the outside unit and noticed the unit was operating, then proceeded to the air handler and that is when he discovered that the "Indoor Blower Motor" was not operating at all. Charles began to trouble shooting the unit and replaced the "Indoor Blower Motor Relay" ($188.00). After power was restored to that air handler, Charles checked refrigerant pressures and added 1/2 lb. of refrigerant of R-22 ($47.50) to system. Charles explained to [redacted] that the blower motor is operating but not operating at its full capacity and a new motor will be needed. Also, mentioned compressors condition. Charles mentioned will would be back the next day with a new indoor blower motor so Charles retrieved the model and serial number for the indoor blower motor in order to have it purchased through the distribution service center and mentioned to [redacted] that there will not be and additional service call fee. [redacted] confirmed that the amount of air supply coming out of the supply register was not strong and said to Charles "Let's see how it cools overnight and if not, I will call you all back out for the blower motor replacement". [redacted] sent Charles to the office for payment of $314.95. Then again, Charles explains to PTUSA office, the woman that was issuing Airflow's check, what he explained to [redacted] and that Airflow would be waiting for [redacted]' phone call. From that point Airflow was anticipating a call the next day from [redacted] but Airflow never received a call. Instead, Airflow received a call from [redacted], that Charles answered, on Friday, 08-28-2015. in the AM. [redacted] telling Charles "How he doesn't appreciate how we took his money and didn't fix the problem, went on with name calling, and didn't want us back out there". Airflow was very shocked that we received this kind of call from [redacted] and not the call, to go back and change to blower motor, which was the call we were waiting for. Airflow is sorry that [redacted] feels like he should not have to pay for services the Airflow rendered that day, that his air handler required, which was the first half of his HVAC system fix. The second, being the indoor blower motor replacement. When [redacted] contacted Airflow on Friday, 08-28-2015, it was very clear to Airflow that he did not want us back out there nor did he give us the opportunity to clear up any misunderstanding that there might have been in regards as to why Airflow didn't show up the next day with a blower motor. [redacted] made it clear to Charles he wanted to see if the system would cool overnight and if not, he would contact Airflow the next day. Airflow tried to contact [redacted] immediately after the phone call on Friday morning but there was no success. [redacted] would not accept our phone call.Airflow only collected for services that were rendered that day, not for any work that was to be done in the future.
Airflow and the customer has spoken and have come to a resolution and are in agreement. A credit will be issued on September 12, 2016.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
We spoke on the phone and agreed to resolve the issue with a refund that will be issued on Sept 12, 2016. I'm closing this complaint and marking it as resolved. I thank Revdex.com for your help. [redacted]