This response is from Bill C [redacted] Service Manager at Baierl KiaI have reviewed the complaint and have concluded that the issue was caused by a lack of communication on our partThe employeed in question did not follow procedure and as a result caused an interruption to this gentleman's serviceThis will be handled internally and retraining of service consultants will now be required
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The fact that any of the work performed was done at no cost is not the issueWe have a warrantyDriving another miles to discuss the SAME issues with the SAME reps / employees for a 3rd time doesn't seem like the solution to meThe resolution I provided I believed to be fairIf that isn't something that is willing to be agreed upon I have no further requestIt's redundant to have this garage, or these mechanics inspect it againAs noted above my boyfriend pulled the wheel off of the front passenger side after they "repaired / inspected " the car for the second time and examined the brakes himselfThe shoe is ground down at a slope, there is a groove in the rotor, the brake pad is cracked, and the caliper mounting bracket slide pins and boots were complete trashso which brakes did they look at? The only thing that was repaired was the rack and pinion and the bent trunk, and we are thankful for that, however, this doesn't make the other issues disappear Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12801617, and find that this resolution is satisfactory to me The manager explained to me that the company that insured the extended service contract was no longer in businessI accepted the offer of dealership credit and used it on a service apointment Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank you Kia For your assistance
This response is from Bill C [redacted] Service Manager at Baierl KiaI have reviewed the complaint and have concluded that the issue was caused by a lack of communication on our partThe employeed in question did not follow procedure and as a result caused an interruption to this gentleman's serviceThis will be handled internally and retraining of service consultants will now be required
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The fact that any of the work performed was done at no cost is not the issueWe have a warrantyDriving another miles to discuss the SAME issues with the SAME reps / employees for a 3rd time doesn't seem like the solution to meThe resolution I provided I believed to be fairIf that isn't something that is willing to be agreed upon I have no further requestIt's redundant to have this garage, or these mechanics inspect it againAs noted above my boyfriend pulled the wheel off of the front passenger side after they "repaired / inspected " the car for the second time and examined the brakes himselfThe shoe is ground down at a slope, there is a groove in the rotor, the brake pad is cracked, and the caliper mounting bracket slide pins and boots were complete trashso which brakes did they look at? The only thing that was repaired was the rack and pinion and the bent trunk, and we are thankful for that, however, this doesn't make the other issues disappear Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12801617, and find that this resolution is satisfactory to me The manager explained to me that the company that insured the extended service contract was no longer in businessI accepted the offer of dealership credit and used it on a service apointment Regards, [redacted]
Complaint# [redacted] Refund Received from Acura.Thank You!
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank you Kia For your assistance