In response to the customer's complaint, we like to apologize for the incidenteven though the job was done properly and that's the reason we don't think we should reimburse any of the cleaning fee, it's true that a razor blade was left behind by our staff and we have apologize for that several times, including nowWe're just glad nothing happen to anybody, we're willing to offer the customer a 20% discount in her next cleaning job, in any of our serviced areas, as a symbol of good faith, and we're very sorry it had to come to this instances
As we discussed by E-mail with the customer and answer to her bad review on ***We don't think we have to refund any money from the cleaning job, since the job was done to her satisfactionIt's true that we were called back to re-clean some areas in the shower door, but we did what our policies
estateWe warranty our jobUnfortunately a razor blade used for removing small specks of soap in the shower door, was forgotten by the workerBut no damage was done to anything or anybody, since the house was vacant and there was nobody in itThe lady argues that her 1/year old son could've gotten hurt if he was to find the razor blade, and maybe is true, but it didn't happenSo we don't see any reason to refund any of the money that she's requesting. The reason why I'm replying to this complaint is because we didn't budge to her extortion to post bad reviews of the company if we didn't.We have all the e-mails she sent with the threats to prove our pointAlso I'm attaching a screen shot that I was able to take before she edited on ***, this we'll show you the kind of person she is
I am rejecting this response because: This company liesWe still had possession of the property for another week after the de lean they speak ofThey are lying about the fact that no one was in the house at the timeMyself, my father,AND MY SON WAS IN THE HOUSE THE DAY THIS RAZOR BLADE WAS LEFT. The fact that this owner is jumping to the accusation of saying I am trying to "exort" money out of them shows to me that they clearly have dealt with these kinds of complaints before, and it's truly sad
I am rejecting this response because: of the way they treated me during this disbuteI don't appreciate being accused of extortion, when I asked for some sort of reimbursement for their errorI have never felt so verbally bashed in my entire lifeI will not apologize for trying to protect my son, and bringing this to a public awarenessThis company lied several times saying that no one was there at the time of this incident, when I can clearly prove that myself, my dad, AND SON were there, that being the whole reason for the complaint in the first placeI have NEVER NEVER been talked to or treated this way BY ANYONE let alone a business that claims to be "professional". I wouldn't hire hire this company EVER AGAIN even if my life depended on it, and will try to make sure anyone I know and care about does either
In response to the customer's complaint, we like to apologize for the incidenteven though the job was done properly and that's the reason we don't think we should reimburse any of the cleaning fee, it's true that a razor blade was left behind by our staff and we have apologize for that several times, including nowWe're just glad nothing happen to anybody, we're willing to offer the customer a 20% discount in her next cleaning job, in any of our serviced areas, as a symbol of good faith, and we're very sorry it had to come to this instances
As we discussed by E-mail with the customer and answer to her bad review on ***We don't think we have to refund any money from the cleaning job, since the job was done to her satisfactionIt's true that we were called back to re-clean some areas in the shower door, but we did what our policies
estateWe warranty our jobUnfortunately a razor blade used for removing small specks of soap in the shower door, was forgotten by the workerBut no damage was done to anything or anybody, since the house was vacant and there was nobody in itThe lady argues that her 1/year old son could've gotten hurt if he was to find the razor blade, and maybe is true, but it didn't happenSo we don't see any reason to refund any of the money that she's requesting. The reason why I'm replying to this complaint is because we didn't budge to her extortion to post bad reviews of the company if we didn't.We have all the e-mails she sent with the threats to prove our pointAlso I'm attaching a screen shot that I was able to take before she edited on ***, this we'll show you the kind of person she is
I am rejecting this response because: This company liesWe still had possession of the property for another week after the de lean they speak ofThey are lying about the fact that no one was in the house at the timeMyself, my father,AND MY SON WAS IN THE HOUSE THE DAY THIS RAZOR BLADE WAS LEFT. The fact that this owner is jumping to the accusation of saying I am trying to "exort" money out of them shows to me that they clearly have dealt with these kinds of complaints before, and it's truly sad
I am rejecting this response because: of the way they treated me during this disbuteI don't appreciate being accused of extortion, when I asked for some sort of reimbursement for their errorI have never felt so verbally bashed in my entire lifeI will not apologize for trying to protect my son, and bringing this to a public awarenessThis company lied several times saying that no one was there at the time of this incident, when I can clearly prove that myself, my dad, AND SON were there, that being the whole reason for the complaint in the first placeI have NEVER NEVER been talked to or treated this way BY ANYONE let alone a business that claims to be "professional". I wouldn't hire hire this company EVER AGAIN even if my life depended on it, and will try to make sure anyone I know and care about does either