RE: *** *** *** Complaint. As always, I am dismayed when I have a complaint from acustomer.However in this case, *** and ***, a relatively new couplein my organization paid a courtesy call to the residence of *** ***A practice we are not obligated to doCustomers
come into ourAuthorized Service Center where professional service is givenIn this case*** *** *** could have come into our Austin Head Office, or ServiceCenter in Belton TX.As they say, there are always two sides to every storyIgot involved when *** *** *** called my office, and she let offsteam on me, explaining the problems she was havingI also explained thatfilters were not covered under warranty*** *** *** told me shesold Rainbows in Colorado where she purchased her RainbowAs a representativein Colorado she would known that filters are not covered under WarrantyShesaid she had a Warranty that said they were? I am yet to see itI have been a Rainbow Distributor for over years, and nosuch Warranty existsI have attached a copy of the Rainbow Owners Manual whereit clearly states, “These warranties do not cover wear-and-teararising from usage of the products.” I also attach a Certificate ofExcellence from Rexair the Manufacturer that I receive every yearMy servicecenter services over 40,Rainbows in Central Texas.*** *** *** would not accept my explanation andthen *** *** *** husband got on the line and started cussing at meThatis something I will not tolerate from anyone under any circumstanceIsuggested they call our World Headquarters, and speak to customer service,which I understand they didBecause after they called Head Office, customerservice called me to find out my view of the situationI understand also thatcustomer service informed *** *** *** that the filter was not underWarranty.Going on my personal theory, that “even if a customer iswrong, they are always right”, I had another representative drop off a filterfor *** *** ***I understand that she and her husband thanked him,and I assumed the case was closed.If I may be of any further assistance, please do nothesitate to contact me.Sincerely,*** ***
I am truly sorry for what happened to [redacted] and his baby.One of our representatives was out doing a bit of local advertising, telling home owners where our store was for our products. Unfortunately when he knocked on the door, he must have alerted the dogs who in turn. As he thought nobody was...
home, he left a flyer for the homeowner to call our office for a free Christmas Ham or Turkey.The next thing [redacted] called my office and he shared his frustration with me. I apologized but then when he started cussing me out, screaming on top of his voice, I too got upset. No wonder the baby would not go to sleep.[redacted] asked if I was a member of the Revdex.com. I said I was.I tried to appease [redacted] but he would not hear it.I have been in business for over 43 years and once in a blue moon something goes wrong. We are not all perfect. My staff are trained that if they see a note on the door, 'shift worker sleeping, or baby sleeping' they never knock on the door. I trust [redacted] will accept my apologies for one of my staff for waking his baby. I will gladly mail [redacted] a $25.00 gift card to HEB or Walmart, or better still I will mail or personally deliver one of our Home Care Products to him at no charge!Sincerely,[redacted]
RE: *** *** *** Complaint. As always, I am dismayed when I have a complaint from acustomer.However in this case, *** and ***, a relatively new couplein my organization paid a courtesy call to the residence of *** ***A practice we are not obligated to doCustomers
come into ourAuthorized Service Center where professional service is givenIn this case*** *** *** could have come into our Austin Head Office, or ServiceCenter in Belton TX.As they say, there are always two sides to every storyIgot involved when *** *** *** called my office, and she let offsteam on me, explaining the problems she was havingI also explained thatfilters were not covered under warranty*** *** *** told me shesold Rainbows in Colorado where she purchased her RainbowAs a representativein Colorado she would known that filters are not covered under WarrantyShesaid she had a Warranty that said they were? I am yet to see itI have been a Rainbow Distributor for over years, and nosuch Warranty existsI have attached a copy of the Rainbow Owners Manual whereit clearly states, “These warranties do not cover wear-and-teararising from usage of the products.” I also attach a Certificate ofExcellence from Rexair the Manufacturer that I receive every yearMy servicecenter services over 40,Rainbows in Central Texas.*** *** *** would not accept my explanation andthen *** *** *** husband got on the line and started cussing at meThatis something I will not tolerate from anyone under any circumstanceIsuggested they call our World Headquarters, and speak to customer service,which I understand they didBecause after they called Head Office, customerservice called me to find out my view of the situationI understand also thatcustomer service informed *** *** *** that the filter was not underWarranty.Going on my personal theory, that “even if a customer iswrong, they are always right”, I had another representative drop off a filterfor *** *** ***I understand that she and her husband thanked him,and I assumed the case was closed.If I may be of any further assistance, please do nothesitate to contact me.Sincerely,*** ***
I am truly sorry for what happened to [redacted] and his baby.One of our representatives was out doing a bit of local advertising, telling home owners where our store was for our products. Unfortunately when he knocked on the door, he must have alerted the dogs who in turn. As he thought nobody was...
home, he left a flyer for the homeowner to call our office for a free Christmas Ham or Turkey.The next thing [redacted] called my office and he shared his frustration with me. I apologized but then when he started cussing me out, screaming on top of his voice, I too got upset. No wonder the baby would not go to sleep.[redacted] asked if I was a member of the Revdex.com. I said I was.I tried to appease [redacted] but he would not hear it.I have been in business for over 43 years and once in a blue moon something goes wrong. We are not all perfect. My staff are trained that if they see a note on the door, 'shift worker sleeping, or baby sleeping' they never knock on the door. I trust [redacted] will accept my apologies for one of my staff for waking his baby. I will gladly mail [redacted] a $25.00 gift card to HEB or Walmart, or better still I will mail or personally deliver one of our Home Care Products to him at no charge!Sincerely,[redacted]