*** *** contacted us this morning regarding his concern with our services? ** *** was not billed at all, we provided the $service free of charge? In addition we mailed him a $gift card as an? additional? gesture of Goodwill? The attached screenshot shows the
e-mail our GM sent to *** *** this morning at 11:12am to resolve this matter? We also attempted to reach him via the phone? Please let us know if you have any questions? We actually complied with the consumer's request before he even filed a Revdex.com complaint, but maybe he has not read his e-mail? If he has any further questions or concerns, we are happy to speak with him? ? Best,? MaidPro of West Houston
I am rejecting this response because: Gallo-Miller, at no point in time stated that they would not pay for the diagnostic testing to be completed. [redacted] advised that he was going to contact Rudy at the local Jeep dealership with said issue and told us to schedule an appointment that was convenient for us. [redacted] also stated that after the Jeep was diagnosed at the Jeep dealership to contact him with what the findings were. As was stated in the reply from Gallo-miller and [redacted] Jeep, they can not 100% say that the control module was related to the loss which doesn't rule out that something happened during reinstallation at Gallo-miller. Gallo-Miller also, can NOT rule out that an electrical surge or other issue occurred during tear down. Regardless of what Gallo-miller finds in a Google search on the web, this was not an issue when the vehicle was brought to Gallo-Miller, nor was the vehicle being used during that time, to be able to break. This should be replaced at Gallo-millers expense.
*** *** contacted us this morning regarding his concern with our services? ** *** was not billed at all, we provided the $service free of charge? In addition we mailed him a $gift card as an? additional? gesture of Goodwill? The attached screenshot shows the
e-mail our GM sent to *** *** this morning at 11:12am to resolve this matter? We also attempted to reach him via the phone? Please let us know if you have any questions? We actually complied with the consumer's request before he even filed a Revdex.com complaint, but maybe he has not read his e-mail? If he has any further questions or concerns, we are happy to speak with him? ? Best,? MaidPro of West Houston
I am rejecting this response because: Gallo-Miller, at no point in time stated that they would not pay for the diagnostic testing to be completed. [redacted] advised that he was going to contact Rudy at the local Jeep dealership with said issue and told us to schedule an appointment that was convenient for us. [redacted] also stated that after the Jeep was diagnosed at the Jeep dealership to contact him with what the findings were. As was stated in the reply from Gallo-miller and [redacted] Jeep, they can not 100% say that the control module was related to the loss which doesn't rule out that something happened during reinstallation at Gallo-miller. Gallo-Miller also, can NOT rule out that an electrical surge or other issue occurred during tear down. Regardless of what Gallo-miller finds in a Google search on the web, this was not an issue when the vehicle was brought to Gallo-Miller, nor was the vehicle being used during that time, to be able to break. This should be replaced at Gallo-millers expense.