Game Time Zone

We could not reach the customer so the payment was refunded per our company guidelines

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Fantastic
First time I bought a card I was really skeptical as there were not many reviewsThe first code came through after an hourWhich I thought was a while but they will have been verifying my account probably
Second time, the code was in my email account after a minuteIt was super quick
Third time, they made an international call to confirm it was actually me making the purchasesAmazing
I highly suggest using this company as they are fantastic

The site seems a little sketchy at first, and it doesn't help with the minimalist page design and lack of depth. However, the site accepts [redacted], which says they are verified and after purchasing my retail key I received an email containing the key within 10 minutes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until ...

for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,This is [redacted] one of the managers here at GameTimeZone responding to this complaint.   I have provided our complete correspondence with this customer below regarding this matter.   If you follow the chain of events from bottom to top it appears as if the customer...

provided the digital products to a third party who then claimed that they did not work.  It's extremely difficult to determine what has really happened in situations like these when the product is not being used by the actual purchaser.   What we do know on our end is this:  The product was valid at the time it was sent to the customer,   The product was sent to this customer and this customer only,  and finally any issues with the product can only be resolved by following up with the actual publisher of the game.   We are not able to troubleshoot problems with the product, problems applying the product to an individual's account and do not have access to [redacted] Online's back end billing system to see what may be the root cause of the problem.   As the customer indicates we did provide a replacement code in the past.   We do this as a one time courtesy to our good customers but it is NOT our policy to replace codes where a customer is having a problem every time otherwise we would be out of business in a matter of months.   It's impossible for us to distinguish foul play, customer errors, true billing problems on behalf of the publishers or account locking issues.   Our only solution is to have and sell products that we are 100% confident of, do our research when there is an issue to make sure that the product was not accidentally delivered to multiple customers by our system and then refer the customer out to the game company as we have done.    Additionally, this customer has initiated a dispute in [redacted] that will in all likelihood result in the returning of their funds to their bank account and result in additional fees well above the cost of the purchased product being levied on our [redacted] account.   We have done all we can in this matter and the customer unfortunately will not be satisfied until they have both their money back and replacement codes it appears.  This ticket (#[redacted]) has been updated.[redacted]Mar 16, 4:20 PMDo you guys realize how much I've used your service? Like you really want to lose my business? Honestly I order a ton of SOE cards. This is only the 2nd time in a 2 years. Please take responsibility. Come to your senses.Sent: Monday, March 16, 2015 at 7:08 PM[redacted]Mar 16, 4:14 PMTHE CODES WERE NEVER REDEEMED FROM ME. YOU UNDERSTAND HOW MUCH BUSINESS I'VE ALREADY GIVEN YOU? I AM NOT A SCAMMER OR TRYING TO GET ONE OVER ON YOU. THE CODES HAVE SAID INVALID FROM THE START.Sent: Monday, March 16, 2015 at 7:08 PMCustomer Service (Support)Mar 16, 4:08 PMGreetings,These codes are not used, and the statement on the Message that you received is claiming they have already been redeemed. Our system shows you are the only one who received these codes since they have been opened the day of delivery. We have searched thoroughly for any mistakes and none have been made on our end. Again, we are sorry but we cannot help you with redeemed codes.[redacted]Mar 16, 4:06 PMYou sold the card to me that was either used or not activated right. This is not my problem. I can't say I tried. I have bumped this up as a claim against your [redacted] and I will open a Revdex.com complaint against your company.Sent: Monday, March 16, 2015 at 7:03 PMCustomer Service (Support)Mar 16, 4:03 PMUnfortunately we cannot help you on codes that have been redeemed already. We are sorry but they are sent brand new and our system instantly searches and find duplicate deliveries of the same code. yours was the only one with these codes. There is nothing we can do to help you with this situation since it would not have happened on our end. We are sorry for the inconvenience, please understand the situation and have a great day.[redacted]Mar 16, 3:59 PMAttached is the screenshot showing the error. I tried it on my friend's account and then mine. Both have failed. I would like to resolve this but you guys don't seem willing.Sent: Monday, March 16, 2015 at 2:53 PMAttachment(s)1.png2.png[redacted]Mar 16, 11:59 AMI already filed a claim with PayPal. I have no reason to lie to you. SOE said they can do nothing and you made it clear, you guys cannot do anything either. I have done 20+ transactions through this site. GTZ needs to own up to the issue. If the card doesn't work from your posession to mine, then that's your problem not mine. Please use [redacted] for further comminication.Sent: Monday, March 16, 2015 at 2:53 PMCustomer Service (Support)Mar 16, 11:53 AMGreetings,We understand the situation, however we cannot determine the issue with the codes unless you follow suit as we requested with [redacted] and forward us the email saying the issue with the codes. We cannot replace codes we are showing are fine. However we cannot control your actions and we do regret that we cannot help you any further on this situation unless you cooperate with our requests. Again we are sorry for any inconvenience.[redacted]Mar 16, 11:48 AMAt this point, since you are unwilling to help me, all communication will be done through [redacted] resolution center. I have done maybe over 30-40+ transactions with you. I would feel that you would be obligated to help a reoccuring customer.Sent: Monday, March 16, 2015 at 12:12 PM[redacted]Mar 16, 11:28 AMThe codes do not work. Customer service is no help.Sent: Monday, March 16, 2015 at 12:12 PMCustomer Service (Support)Mar 16, 9:12 AMGreetings,These type of codes do not Expire unless you use them, our systems are showing you as being the only person to have received these codes and the scans are clear enough to read.. We are sorry but we cannot help you with that message. You will need to escalate it to Sony. We are applying the scanned copy of your codes so you may contact them.Attachment(s)1443586-1.jpg1443586-2.jpg[redacted]Mar 16, 12:56 AMit's saying the code has expired.Sent: Monday, March 16, 2015 at 1:06 AM[redacted]Mar 15, 11:43 PMLast time this happened, you had to reissue me codes.Sent: Monday, March 16, 2015 at 1:06 AM[redacted]Mar 15, 10:59 PMIt says the codes are invalid. Please contact customer support. If I contact support they will want to see the cards.Sent: Monday, March 16, 2015 at 1:06 AMCustomer Service (Support)Mar 15, 10:06 PMWhere were the codes being entered (what website domain?), and what error message where you getting? ThanksGTZ[redacted]Mar 15, 8:56 PMBoth codes did not work. I ordered 2 for my friend and they did not work. I have had this problem before with you guys.Sent: Sunday, March 15, 2015 at 11:39 PMFrom: [redacted]To: [redacted]Subject: [redacted] Code Order Number #[redacted]Thank you very much for your purchase. Your code is below:[redacted] :[redacted]Terms and Conditions: To redeem this code, you must have a Station Account, subject to the prior acceptance of license and usage terms, and an internet connection. Data collection and use subject to the [redacted] Online Entertainment (SOE) Privacy Policy at [redacted]. Not redeemable for cash except if required by law, no cash value, no refunds or exchanges allowed, and not for resale. Risk of loss and title of code passes to purchaser on transfer. SOE is not responsible for any loss resulting from lost or stolen cards or use without your permission. SOE and its licensees, a¬liates and l#icensors make no warranties, express or implied, with respect to pre-paid codes or games listed on this card and disclaim any warranty to the fullest extent available. These limitations may not apply to you. Void where prohibited. Each code is unique and may only be used once. [redacted]
[redacted]Terms and Conditions: To redeem this code, you must have a Station Account, subject to the prior acceptance of license and usage terms, and an internet connection. Data collection and use subject to the [redacted] Online Entertainment (SOE) Privacy Policy at [redacted]. Not redeemable for cash except if required by law, no cash value, no refunds or exchanges allowed, and not for resale. Risk of loss and title of code passes to purchaser on transfer. SOE is not responsible for any loss resulting from lost or stolen cards or use without your permission. SOE and its licensees, a¬liates and l#icensors make no warranties, express or implied, with respect to pre-paid codes or games listed on this card and disclaim any warranty to the fullest extent available. These limitations may not apply to you. Void where prohibited. Each code is unique and may only be used once. [redacted]Your order number is: #[redacted]Please visit [redacted] for all your game card, account code and upgrade code needs. Email [redacted] if you require assistance. Thanks,Game Time Zone

I bought a Nickelodeon Cash Card from the site and had no trouble at all. The code was delivered within 10 minutes and worked perfectly! I was skeptical at first because I didn't see many reviews for the site, but it worked perfectly for me and I would use it again.

We could not reach the customer so the payment was refunded per our company guidelines.

The site seems a little sketchy at first, and it doesn't help with the minimalist page design and lack of depth. However, the site accepts [redacted], which says they are verified and after purchasing my retail key I received an email containing the key within 10 minutes.

Hello,This is [redacted] one of the managers here at GameTimeZone responding to this complaint.   I have provided our complete correspondence with this customer below regarding this matter.   If you follow the chain of events from bottom to top it appears as if the customer...

provided the digital products to a third party who then claimed that they did not work.  It's extremely difficult to determine what has really happened in situations like these when the product is not being used by the actual purchaser.   What we do know on our end is this:  The product was valid at the time it was sent to the customer,   The product was sent to this customer and this customer only,  and finally any issues with the product can only be resolved by following up with the actual publisher of the game.   We are not able to troubleshoot problems with the product, problems applying the product to an individual's account and do not have access to [redacted] Online's back end billing system to see what may be the root cause of the problem.   As the customer indicates we did provide a replacement code in the past.   We do this as a one time courtesy to our good customers but it is NOT our policy to replace codes where a customer is having a problem every time otherwise we would be out of business in a matter of months.   It's impossible for us to distinguish foul play, customer errors, true billing problems on behalf of the publishers or account locking issues.   Our only solution is to have and sell products that we are 100% confident of, do our research when there is an issue to make sure that the product was not accidentally delivered to multiple customers by our system and then refer the customer out to the game company as we have done.    Additionally, this customer has initiated a dispute in [redacted] that will in all likelihood result in the returning of their funds to their bank account and result in additional fees well above the cost of the purchased product being levied on our [redacted] account.   We have done all we can in this matter and the customer unfortunately will not be satisfied until they have both their money back and replacement codes it appears.  This ticket (#[redacted]) has been updated.[redacted]Mar 16, 4:20 PMDo you guys realize how much I've used your service? Like you really want to lose my business? Honestly I order a ton of SOE cards. This is only the 2nd time in a 2 years. Please take responsibility. Come to your senses.Sent: Monday, March 16, 2015 at 7:08 PM[redacted]Mar 16, 4:14 PMTHE CODES WERE NEVER REDEEMED FROM ME. YOU UNDERSTAND HOW MUCH BUSINESS I'VE ALREADY GIVEN YOU? I AM NOT A SCAMMER OR TRYING TO GET ONE OVER ON YOU. THE CODES HAVE SAID INVALID FROM THE START.Sent: Monday, March 16, 2015 at 7:08 PMCustomer Service (Support)Mar 16, 4:08 PMGreetings,These codes are not used, and the statement on the Message that you received is claiming they have already been redeemed. Our system shows you are the only one who received these codes since they have been opened the day of delivery. We have searched thoroughly for any mistakes and none have been made on our end. Again, we are sorry but we cannot help you with redeemed codes.[redacted]Mar 16, 4:06 PMYou sold the card to me that was either used or not activated right. This is not my problem. I can't say I tried. I have bumped this up as a claim against your [redacted] and I will open a Revdex.com complaint against your company.Sent: Monday, March 16, 2015 at 7:03 PMCustomer Service (Support)Mar 16, 4:03 PMUnfortunately we cannot help you on codes that have been redeemed already. We are sorry but they are sent brand new and our system instantly searches and find duplicate deliveries of the same code. yours was the only one with these codes. There is nothing we can do to help you with this situation since it would not have happened on our end. We are sorry for the inconvenience, please understand the situation and have a great day.[redacted]Mar 16, 3:59 PMAttached is the screenshot showing the error. I tried it on my friend's account and then mine. Both have failed. I would like to resolve this but you guys don't seem willing.Sent: Monday, March 16, 2015 at 2:53 PMAttachment(s)1.png2.png[redacted]Mar 16, 11:59 AMI already filed a claim with PayPal. I have no reason to lie to you. SOE said they can do nothing and you made it clear, you guys cannot do anything either. I have done 20+ transactions through this site. GTZ needs to own up to the issue. If the card doesn't work from your posession to mine, then that's your problem not mine. Please use [redacted] for further comminication.Sent: Monday, March 16, 2015 at 2:53 PMCustomer Service (Support)Mar 16, 11:53 AMGreetings,We understand the situation, however we cannot determine the issue with the codes unless you follow suit as we requested with [redacted] and forward us the email saying the issue with the codes. We cannot replace codes we are showing are fine. However we cannot control your actions and we do regret that we cannot help you any further on this situation unless you cooperate with our requests. Again we are sorry for any inconvenience.[redacted]Mar 16, 11:48 AMAt this point, since you are unwilling to help me, all communication will be done through [redacted] resolution center. I have done maybe over 30-40+ transactions with you. I would feel that you would be obligated to help a reoccuring customer.Sent: Monday, March 16, 2015 at 12:12 PM[redacted]Mar 16, 11:28 AMThe codes do not work. Customer service is no help.Sent: Monday, March 16, 2015 at 12:12 PMCustomer Service (Support)Mar 16, 9:12 AMGreetings,These type of codes do not Expire unless you use them, our systems are showing you as being the only person to have received these codes and the scans are clear enough to read.. We are sorry but we cannot help you with that message. You will need to escalate it to Sony. We are applying the scanned copy of your codes so you may contact them.Attachment(s)1443586-1.jpg1443586-2.jpg[redacted]Mar 16, 12:56 AMit's saying the code has expired.Sent: Monday, March 16, 2015 at 1:06 AM[redacted]Mar 15, 11:43 PMLast time this happened, you had to reissue me codes.Sent: Monday, March 16, 2015 at 1:06 AM[redacted]Mar 15, 10:59 PMIt says the codes are invalid. Please contact customer support. If I contact support they will want to see the cards.Sent: Monday, March 16, 2015 at 1:06 AMCustomer Service (Support)Mar 15, 10:06 PMWhere were the codes being entered (what website domain?), and what error message where you getting? ThanksGTZ[redacted]Mar 15, 8:56 PMBoth codes did not work. I ordered 2 for my friend and they did not work. I have had this problem before with you guys.Sent: Sunday, March 15, 2015 at 11:39 PMFrom: [redacted]To: [redacted]Subject: [redacted] Code Order Number #[redacted]Thank you very much for your purchase. Your code is below:[redacted]Terms and Conditions: To redeem this code, you must have a Station Account, subject to the prior acceptance of license and usage terms, and an internet connection. Data collection and use subject to the [redacted] Online Entertainment (SOE) Privacy Policy at [redacted]. Not redeemable for cash except if required by law, no cash value, no refunds or exchanges allowed, and not for resale. Risk of loss and title of code passes to purchaser on transfer. SOE is not responsible for any loss resulting from lost or stolen cards or use without your permission. SOE and its licensees, a¬liates and l#icensors make no warranties, express or implied, with respect to pre-paid codes or games listed on this card and disclaim any warranty to the fullest extent available. These limitations may not apply to you. Void where prohibited. Each code is unique and may only be used once. [redacted]Terms and Conditions: To redeem this code, you must have a Station Account, subject to the prior acceptance of license and usage terms, and an internet connection. Data collection and use subject to the [redacted] Online Entertainment (SOE) Privacy Policy at [redacted]. Not redeemable for cash except if required by law, no cash value, no refunds or exchanges allowed, and not for resale. Risk of loss and title of code passes to purchaser on transfer. SOE is not responsible for any loss resulting from lost or stolen cards or use without your permission. SOE and its licensees, a¬liates and l#icensors make no warranties, express or implied, with respect to pre-paid codes or games listed on this card and disclaim any warranty to the fullest extent available. These limitations may not apply to you. Void where prohibited. Each code is unique and may only be used once. [redacted]Your order number is: #[redacted]Please visit [redacted] for all your game card, account code and upgrade code needs. Email [redacted] if you require assistance. Thanks,Game Time Zone

Do not use this company. They will tell you they called your phone when in reality that never occurred. They will then begin the great game of cat and mouse with you until you get your card company involved with them.

I Had an excellent experience with there customer service. I had sent some BTC to the wrong address (thankfully one of theirs) and they responded and got the problem fixed in less than 24 hrs. I highly recommend this company to any one especially if you are using Bit-coin.

On January 6, 2015, the day I first bought something, I was sketchy. I went around but took a risk buying a 20 $ code. I did not realize they would send my phone so I ignored it. They sent me a e-mail within 5 mins. I contacted them back and fixed things. I then was able to receive a working steam code in less than 10 mins. It was worth the risk and I will come back again.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until ...

for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

My coinbase plugin popped up directly from the btc pay option and was payed instantly! the code was delivered (for League of Legends $25 prepaid card worth 3500RP) in about a minute! Definitely Recommend!

Fantastic

First time I bought a card I was really skeptical as there were not many reviews. The first code came through after an hour. Which I thought was a while but they will have been verifying my account probably.

Second time, the code was in my email account after a minute. It was super quick.

Third time, they made an international call to confirm it was actually me making the purchases. Amazing

I highly suggest using this company as they are fantastic.