My silk rug was pickfor cleaning on 6/3/by Josh after explaining service cost of sqsilk carpetof $6/was brought back and request for money before looking at carpetI paid, they were requested to roll out the rug as they were going to leave it rolled upUpon opening rug, saw it was not damp, as I was told, but wet and had a stain running the length of the carpet like rusty waterI told Josh the rug was wet and they needed to take it back and get the new stain out and dry it, also complaining how the rug was silk and it looked all balled up6/29/Rug delivered and to my shock the fringe on the end was dirty gray and had been cut along with stain from dirty water running the length of the carpet not cleaned off and rug was no longer my beautiful silk rug but a disfigured rug with piling issuesI called office, told Jessica of my dissatisfaction and was told would have someone callSpoke with crystal and advised they would do nothing regarding stains or f
My silk rug was pickfor cleaning on 6/3/by Josh after explaining service cost of sqsilk carpetof $6/was brought back and request for money before looking at carpetI paid, they were requested to roll out the rug as they were going to leave it rolled upUpon opening rug, saw it was not damp, as I was told, but wet and had a stain running the length of the carpet like rusty waterI told Josh the rug was wet and they needed to take it back and get the new stain out and dry it, also complaining how the rug was silk and it looked all balled up6/29/Rug delivered and to my shock the fringe on the end was dirty gray and had been cut along with stain from dirty water running the length of the carpet not cleaned off and rug was no longer my beautiful silk rug but a disfigured rug with piling issuesI called office, told Jessica of my dissatisfaction and was told would have someone callSpoke with crystal and advised they would do nothing regarding stains or f