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Hi, I am a lazy to put review for anyone but LG customer service urge me to share experience and help other to be keep away from this company I bought Fridge, electric stove and oven on last december, with in month my electric stove has problem and most of the burner button stop working, I called LG customer service @ X (XXX) XXX-XXXX and they give me time frame for next day with hourly range from 1pm - 5pm, there 3rd party vendor Standard appliance call me and book the appointment, I took day off just because of technicial visit and they call me on service day around 1:pm that they are not able to make this appointment and ask me to call back and reschedule this appointmenthuh I lost my one day salary because of this and lose my time and when I call LG they are not able to help mePlease Please do not go with LGsuch a bad company

I own a Lcv900b model canister vacuum and I must say I LOVE IT I was having a minor issue with the filter and was hesitant to call the Executive Service Team as I figured it would be a total "process" and not worth my time The team lived up to its name and I certainly received "executive" worthy service! They were awesome - quick, timely and very friendly I wouldn't hesitate to call them again but I likely won't have the opportunity, given the quality of productKudos!

I absolutely love LG productsThey are the only appliances I purchaseMy favourite would have to be my fridgeNot only is it exceptionally quiet, it is sleek and beautiful to look at tooHighly recommend!!!

Want to give a shout out to the service people at LG We have everything LG , TVS, AIR , fridge , stove We have had minor problems and always receive great customer service , from the person on the phone to the guy who comes to our door , his name is Chris by the way Fantastic service you stand by your product

Purchased a frig and stove from [redacted] upper james st hamilton ontario.Have had many service calls to both appliancessence Purchased the year warranty on bothWarranty is not up until April The stove now only works burners and nothing else [redacted] will not honor this neither will lg this stands for lifesale goodWe'll this experience has not made our life good at all these last few daysWe paid over 3,dollars for appliances and are now stuck with a useless stoveGood money gone Of course we now cannot use the stove at all

For those of you have already posted about the terrible customer service you have received from L.G, wait until you hear my story: I purchased a T.V from L.G for $in July(I do not make much at all so this was a major purchase for me, and it's the only T.V I have) In December, I basically touched the corner the of the T.V as I got a new digital box and needed to plug in the cableI handled the T.V with extreme care and was super gentle with itWhen I turned the T.V back on, something was wrong with itI called L.G who sent a technician to my house and was told that it was a "fried bulb" and it was going to be either fixed or replaced under warranty Two days later, I get a call from L.G saying there technician made a mistake, and this was caused due to "physical damage" to the T.V There is not one mark or scratch on the T.V where this physical damage was somehow causedNow L.G is telling me that the LCD display assembly is frail and can be damaged by any sort of pressure on the panelWhat kind of T.V's are L.G making that this could happen by simply touching the T.V?? If so, there should be something on the T.V that says, "do not even touch the panelIt will cause damage"Such a big company that has absolutely no problem letting a customer eat bucks is truly stomach turning and disgustingNot mention, what kind of company allows there technician to tell a customer it's covered under warranty, and then call back two days later and renege on there word??

I have an LG Dryer Model DLE9577SM which has served for yearsIt recently started to make noise - a drum support roller was bad - no big deal for a dryer of this age - however when I when to purchase a replacement part I was informed by the local parts store that LG only sold parts to their own accredited repair shops - I was unable to purchase a part from them, the repair shop or LG CanadaI could buy one if I was in the US but LG Canada has a monopoly on the repair of their appliances
I will never purchase another LG product because of this ridiculous policy

I am very pleased that I decided to purchase your 15" inch TV/monitorInitially, it was intended to be used occasionally, but because of the viewing quality it
became the go to TV in the householdI did have some set up issues that the knowledgeable, courteous and very patient customer service representative was able to resolve in one telephone conversationI will not hesitate to purchase other LG products in the future

My experience started in June when my LG refrigerator started malfunctioning and no longer kept food cold I called LG and asked for service, the representative said that I could pay $for a service call or pay $for a guaranteed fix for one problem with the fridge Representative said the second option was a much better option because parts an labour can cost a lot and usually the technician only makes an assessment on the initial service call I purchased the second option on the assumption they would be able to fix the problem From June 5, to July 29, a technician was called in to fix the problem, and it went from replacing the digital display to using a wrench to hit the ice off the coils in the fridge
During this time I expressed concerns to LG that I had a newborn in the house and couldn't keep food in the fridge for more than a couple days before food started going bad An LG representative said we could be compensated for food spoilage On August 11, I received the food spoilage claim and sent it in August 20, LG rejected my claim saying that I needed the original bill of sale Since I didn't have the original bill of sale, I went to *** Canada and asked for a copy, but they said they couldn't print it out because they needed details from the original bill of sale to print it off (invoice#, cashier#) I relayed this message to LG and the representative who was dealing with my refund and he goes off on how I shouldn't have a problem getting the bill of sale, part of his message to me "I have received many reprinted bills from *** customers whose purchases were just as long ago as yours, so I don't understand what the problem is"
At this point after months of subpar technical and customer service and trying to cope with a warm fridge, On September 3, I just asked for a refund so I could buy a new fridge of my choice September 8, 2015, the LG representative contacts me again and said he can't offer the full refund because "the technician did go out multiples times to diagnose and attempt repair on the unit" So they kept half of my payment for what was supposed to be a guaranteed fix! The representative also offered 20% if I bought a new LG fridge and gave them the serial tag on the old fridge Suddenly they didn't need a bill of sale for refunds but unfortunately I had already bought a new fridge from a local vendor and the old one was hauled away Thinking about the price, I figure I could probably recover some of the expense I had incurred from this whole incident even if I exchanged my new fridge so I explained my situation to LG and ask if I could give them anything else for the discount, despite multiple attempts, the representative never responded back to me
October 8, I got half of my refund for the original price I paid for the guaranteed fix for a problem that could not be fixed by LG Canada

I absolutely love LG products. They are the only appliances I purchase. My favourite would have to be my fridge. Not only is it exceptionally quiet, it is sleek and beautiful to look at too. Highly recommend!!!

Hi,

I am a lazy to put review for anyone but LG customer service urge me to share experience and help other to be keep away from this company.
I bought Fridge, electric stove and oven on last december, 2015 with in 6 month my electric stove has problem and most of the burner button stop working, I called LG customer service @ X (XXX) XXX-XXXX and they give me time frame for next day with hourly range from 1pm - 5pm, there 3rd party vendor Standard appliance call me and book the appointment, I took day off just because of technicial visit and they call me on service day around 1:30 pm that they are not able to make this appointment and ask me to call back and reschedule this appointment. huh I lost my one day salary because of this and lose my time and when I call LG they are not able to help me. Please Please do not go with LG. such a bad company

Hopefully my review of post sale customer service with LG Canada will help many people with making furture purchase decisions from this company. I understand that each company has a different process for dealing with warranty issues, my comments below simply relay my opinion on the process in place at LG. I purchased an LG dryer from [redacted] in December, 2015 and it was shipped to me... arriving in January 2016. The dryer was great and worked for 3 months before one day it simply stopped working. I called LG and they dispatched a repair technician. Excellent! The techniciant said it was either the motor or the motherboard. I waited 2 weeks for the motor to arrive. The technician replaced it... and it did not work. I was then told that the motherboard would take 5 weeks to arrive. At that point the technician said I would have to call LG Canada to lodge my complaint. I called LG and they opened a case for me. I did not hear back from them. I called back and said I wanted it to be escalated... it was. I was told I would hear back in 1 - 2 days. I heard nothing. I called back on day 3... they said they needed a copy of my bill before they could proceed. I sent them a copy of my bill. I phoned back and they said it would take 3 business days to review and get back to me. This would now be 5 weeks without a dryer. I said no and that I wanted to speak to a supervisor again. I spoke to the supervisor and he said there was nothing he could do, this was the process. In 3 days, they would tell [redacted] to issue me a credit (not sure for how much yet). I could then deal with [redacted] to get a new dryer. I told them that [redacted] in Newfoundland does not carry dryers in the store and that they would have to order one. I asked them if they could tell [redacted] to order one now... to at least reduce my wait time which was already 5 weeks. They said no... that was the process and they could not deviate. So now, I have at least 2 more weeks to wait for a dryer to arrive. In total, this will be 7 weeks with no dryer and no recourse. I was absolutely shocked with the lack of interest or caring for the customer displayed. I have since googled LG Canada service and was shocked to see so much negative feedback online. I will no longer buy from LG as the few bucks I saved in no way compensates for the inconvenience I have suffered. On a positive note, dealing with companies like Sony and Samsung have been incredible! So at least there is hope out there. I hope this review helps someone avoid the terrible service from this company. I hate doing things like this, however if people don't speak up, companies will never change. Hopefully LG can learn as well....

I own a Lcv900b model canister vacuum and I must say I LOVE IT. I was having a minor issue with the filter and was hesitant to call the Executive Service Team as I figured it would be a total "process" and not worth my time. The team lived up to its name and I certainly received "executive" worthy service! They were awesome - quick, timely and very friendly. I wouldn't hesitate to call them again but I likely won't have the opportunity, given the quality of product. Kudos!

Purchased a frig and stove from [redacted] upper james st hamilton ontario.Have had many service calls to both appliancessence. Purchased the 3 year warranty on both. Warranty is not up until April 2017. The stove now only works 2 burners and nothing else. [redacted] will not honor this neither will lg this stands for lifesale good. We'll this experience has not made our life good at all these last few days. We paid over 3,000 dollars for 2 appliances and are now stuck with a useless stove. Good money gone . Of course we now cannot use the stove at all.

For those of you have already posted about the terrible customer service you have received from L.G, wait until you hear my story:

I purchased a T.V from L.G for $2700.00 in July. (I do not make much at all so this was a major purchase for me, and it's the only T.V I have) In December, I basically touched the corner the of the T.V as I got a new digital box and needed to plug in the cable. I handled the T.V with extreme care and was super gentle with it. When I turned the T.V back on, something was wrong with it. I called L.G who sent a technician to my house and was told that it was a "fried bulb" and it was going to be either fixed or replaced under warranty.

Two days later, I get a call from L.G saying there technician made a mistake, and this was caused due to "physical damage" to the T.V There is not one mark or scratch on the T.V where this physical damage was somehow caused. Now L.G is telling me that the LCD display assembly is frail and can be damaged by any sort of pressure on the panel. What kind of T.V's are L.G making that this could happen by simply touching the T.V?? If so, there should be something on the T.V that says, "do not even touch the panel. It will cause damage". Such a big company that has absolutely no problem letting a customer eat 2700.00 bucks is truly stomach turning and disgusting. Not mention, what kind of company allows there technician to tell a customer it's covered under warranty, and then call back two days later and renege on there word??

I have an older LG TV model 50-PS60-UA. 5 years ago the power supply board blew and I paid a lot of cash to get it repaired by an LG certified technician. Now, 5 years later my TV has exactly the same issue and since I knew the part and know how to fix it, I tried to order the part from LG.

LG would not let me buy the part as a customer. They want me to go through an LG technician, charge me $180 + part, so close to $300 to get it repaired. I am absolutely capable to unscrew the screws in the back of my out of warranty TV, unplug the board and plug the new board back in.

Further the support person told me that no manager was on duty to talk to me and when I asked him to have a manager call me back, he said ok and hung up. I also had signed up to receive a feedback call after the support call but never received the call.

[redacted]. Unfortunately for them, their support policy and customer service makes me not buy another LG product again. [redacted] won...

I have 2 LG T.V.'s and all kitchen appliances.I am very happy with the service and reliability of these products.I would not hesitate to purchase other LG products in the future.

Want to give a shout out to the service people at LG . We have everything LG , TVS, AIR , fridge , stove . We have had minor problems and always receive great customer service , from the person on the phone to the guy who comes to our door , his name is Chris by the way Fantastic service you stand by your product .

[redacted]... We have been waiting since Sept 02 2016 for a reimbursement of $257.40 & it is now Dec 02 2016. Every call to the customer care dept tells us " the billing dept is a little behind " and it will be at minimum another 2 weeks wait ! We had purchased LG appliances for our 2 children as well as ourselves. They have definitely lost a good repeat customer in the future ... All because of $257.40 . Customer service is paramount next to a good product as far as we are concerned !