GeorgeAnn Custom Homes

October 16, 2015Dear [redacted] :Sorry for the delay in answering this letterWe did not receive the letters in a timely fashion as we have moved and even though we have moved next door, the post office sends our mail back to the main office to be reroutedAdditionally, my wife, who is my secretary, has been out of town for an extended amount of time caring for her ailing parents.With regards to the above mentioned complaint, I will address each issue separatelyThe shower leak was not easily foundUnfortunately, the leak was intermittent and would occur maybe once a month or soUpon founding the leak, it was fixed immediatelyIn reference to the drywall repairs, I gave phone numbers to each party so that the homeowner and the drywaller could contact each other to set up a mutually agreed upon time to have it fixedI left it up to them to follow up on with each otherAs of this letter, all drywall repairs are completedIn reference to the gaseous odor emitting from the master showerI was there several times and never smelled itThe homeowner said that it is intermittentI gave the homeowner the plumbers' phone number when it first happened so that they could set up a time for him to come outAlso, the homeowner hired their own plumber to install a whirlpool tub during constructionThey have an option to call their own plumber to try to resolve the issueI have left it up to the homeowners to contact the plumber of their choosing to resolve this issueIncidentally, the home was inspected by the City of Bethlehem during ALL phases of constructionIn reference to the lid for the sump pump pit, it was on site during constructionIt disappeared at some pointThe homeowner's can go to [redacted] and pick one upThey are very inexpensiveAs a courtesy, my trimmer went to the homeowner's home two weeks ago to install pieces of shoe molding on the stairs due to shrinkageShrinkage is not a warranty itemIt is a homeowner repairWhile there, the homeowner asked to have her interior doors adjusted so that "When you're pulling them shut, you can let go of them a foot from the jam and they will close by themselves." As a courtesy, my trimmer adjusted the doorsAs a GeorgeAnn Custom Homes, Incpolicy we do not issue Warranty papers until all invoices are Paid in FullThe homeowners currently owe us a balance of $1,which they continue to ignoreWe have gone back and for with the homeowners numerous times regarding thisSee attached invoices and see attached emails requesting payment and email dated 1/19/acknowledging receipt of our request by the homeowner saying that he would review the invoices and get back to usThen another request by us on 2/23/that has gone unansweredIn conclusion, I have completed all of the items and/or supplied the homeowners with phone numbers to the proper parties to set up an appointment at a mutually convenient timeI have requested payment of monies due several times.Sincerely,Thomas K