Georgia Carpet Brokers

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11803971, and find that this resolution is satisfactory to me.? Regards, Mildred ***

I
called and spoke to Mrs*** in regards to her complaint. There was a miscommunication regarding the date of service of two of the lab orders. These two lab orders pre-dated the patient's insurance coverage. The third lab order was sent over to us marked "self-pay" and provided no insurance information, so we weren't aware that the patient had insurance coverage. We sent four invoices for each lab order to the address that we had for the patient, but didn't receive a response and so the accounts were submitted to collections. The patient did have valid insurance coverage for the most recent lab order, so as a courtesy, this account has been removed from collections and Mrs*** will receive a letter confirming this shortly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed
appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have yet to receive my refund in the form of a check or direct depositI received a call/voicemail from a supervisor "Linda" that said to call her back, however after three attempts to reach her as well as leaving her a voicemailShe has yet to call back to resolve this issueI would noty like this case closed until I receive my refund.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Benjamin ***

Received message that we were not responding to this Revdex.com complaintCalled Revdex.com and found that the contact name they had was just switched over to my nameCalled patient to explain why ACL Billing did not respond to this complaintAsked if there was anything else I could doPatient confirmed the
pricing was explained but he felt it was highPatient said wanted to know why we did not respond to the Revdex.com ComplaintPatient still upset about the price

Regarding concern #***, the follow up was completed today and I communicated the outcome and next steps with the patient via the telephone. He was satisfied with the outcome. Without a signed consent from the patient, I am unable to disclose further details on this matter

The ACL Billing Office contacted the patient on 11/30/and confirmed she has received what she was looking for. I am unable to provide further details without a signed authorization from the patient.

A message was left with the patient related to this complaint today at 10:am. I am unable to provide further details to the Revdex.com without an signed authorization from the patient

Revdex.com:
I have not received an authorization form mentioned in the response from Business. I have however been sent an additional set of demand letters for payment from this business. I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any response except a furtherance of the behavior in question, ie demand letters sent on invoices paid in full months before.
Regards,
Lesley ***

We've tried contacting this patient to discuss their complaint on three separate occasions but have been unable to get a hold of themThey returned our call on Saturday 3/10, while our office was closed. We'll be reaching back out to them today Jennifer **
*** ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Mark ***

*** I did speak with the patient and everything is cleared up so please close complaint 11470028. Please email me once this is closed so I can close this on my end. Thanks *** ***SupervisorACL BillingPhone: 414-328-7856Fax: 414-328-

Spoke with the patient? regarding the complaint.? Response to Revdex.com is pending receipt of written patient authorization

Payment has been posted and refund is set up to go to patient

Please accept this as acknowledgement of receipt of this complaint.? We have initiated an investigation into this matter; however, we are unable to disclose information to the Revdex.com until written authorization is received from the patient.? An authorization form has been mailed to the
patient

I? have reviewed the situation surrounding the complaint filled in regards to account *** for Maria ***, and I'd like to apologize for the confusion surrounding this.? In reviewing the order for the lab work, our office submitted the claim to *** correctly, using the diagnosis
provided by Mrs***'s physician.? In reviewing the EOB that Mr*** sent to the ACL billing office via email, we found that the EOB they received differed from the electronic remittance file? and? the? electronic version of the EOB? that our office? received from *** *** *** ***.? These files show that the patient is responsible for the balance of $157.10, because *** denied two tests as non covered due to not medically necessary, based off of the diagnosis provided by the patient's physician? Because the information provided by *** to our office and to the patient? is conflicting, we have waived the charge of $as a courtesy.? However in the future, we are required? to process claims based off of the remittance information contained in the files that we receive from the insurance provider.? Should this situation arise again for Mrs***, or any other patients for that matter, our Customer Care team will be more than happy to conference call with the insurance company and the patient in order to resolve the matter quickly.?

Patient has been set up on a monthly payment plan for all open accounts? that has a? patient responsibility at this time

Company states that the have spoken with the consumer and the issues are resolved

[A default letter is provided here which indicates your acceptance of the business's
response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11803971, and find that this resolution is satisfactory to me.?
Regards,
Mildred ***