Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was unable to add details to my responseI did refuse to bring my car back inBut I offered to take pictures of the damageMy thought was that they would put it on a lift againAnd damage it worseI also said I could provide a recent proof of alignment and that the alignement was within factory specsBut I never got a reply after offering the pics and alignment infoThey also told me my tires were at 1/32, but they were at 4/Why would I take my car back some where when they already messed up enough? The service advisor told me my sway bar was hitting the crossmemberThat wasn't the caseA different shop found a loose control arm bolt causing the clunkingWhich he tightened and the noise went awayAnd the email I got was very rude and implied that I didn't know what inwas talking aboutI know there is suspension damage, but they misdiagnosed the clunkHow could a different technician find the issue and fix it within min? They wanted me to come in and show me the damage that I knew aboutBut it still wouldn't have fixed the issue Regards, [redacted]
This is in response to a complaint (ID # [redacted] ) filed in your office by a Ms [redacted] When Ms [redacted] purchased the vehicle, she asked to have a sunroof installedThe company that we used to install Ms [redacted] ’s sunroof is a company that we have used for a number of yearsWe use them because they provide quality products and service and I don’t know that I remember a time that we have ever had an issue with the work that they have performedWith that said, we agree with Ms [redacted] that the vehicle was not returned to us clean the way it typically isThere were spots on the driver’s seat, metal filings in the cup holder and caulk or sealant on the roofWe should have inspected the vehicle and had those areas cleaned up before Ms [redacted] picked up her vehicleThe additional cosmetic flaws that Ms [redacted] points out are things that we believe were on the vehicle when it was first delivered and not the result of having the sunroof installedHowever, because of the circumstances, we agreed to take care of these additional cosmetic flaws in an effort to satisfy Ms [redacted] Once the repairs were made the vehicle was delivered back to Ms [redacted] in a well-lit indoor delivery area and Ms [redacted] agreed that everything that needed to be corrected was correctedMs [redacted] then asked if we would repaint the hood of the vehicle for her inconvenienceSince we had already made additional cosmetic repairs that had nothing to do with the installation of the sunroof we said no Ms [redacted] then asked for her money back and we said noWe can appreciate Ms [redacted] ’s frustration but for her to say that she has no confidence in the vehicle seems a bit out of line since all of her concerns were cosmetic and not mechanicalAt this point we have corrected all of the things that she asked and we feel that we have gone above and beyond in trying to satisfy Ms [redacted] If she is having trouble with the sunroof shade we will make arrangements to have it correctedIf Ms [redacted] would like to get out of the vehicle we would be happy to trade her out of itUnfortunately, we will not refund Ms [redacted] ’s money [redacted] Soerens Ford###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowSeems that Mr [redacted] has not been reading my concerns and comments about my claimHe keeps insisting I was offered to take the car to a mechanic BEFORE I PURCHASED ITLET ME BE CLEAR [redacted] NEVER OFFERED ME TO TAKE THE CAR TO ANY MECHANIC NOR YOU OR ANY OR YOUR REPRESENTATIVES AT THE DEALERAgain I did signed the paper of as is as you sayWhen you responded last message about Sorens fixing the CAM sensor why was I never informed of any issues fixed on the car before I purchased itYou responded that when the cam sensor was fixed codes were deleted, you wrote codesI am not sure what part of my last email to you did not understand cause I have been very clear in all of this matter and you keep insisting that is my FAULT or PROBLEMYOU HAVE TO UNDERSTAND IF YOUR TECH HECTOR TOVAR SIGNED THE WISCONSIN BUYER GUIDE STICKER YOU PUT ON THE CAR SAYING THERE WAS NO ISSUES WITH THE CAR IN ANY SENSE AND THE AC WAS COMPLETELY FIXED, I don't accept that there was not an issue with the other codesYou can certainly speak to [redacted] , [redacted] , DAN or any one knowing this case as you clearly don't seem to understand nor read my last email but only focus in what you claim is the issueI am requesting SORENS TO BE RESPONSIBLE FOR THE ISSUE WITH THE CAR CLAIMED IS THIS IS SOMETHING THAT MOST HAVE BEEN GOING ON FOR SOME TIME, YOU CAN DENY WHAT EVER YOU WANT BECAUSE YOU DONT WANT TO BE RESPONSIBLE BUT THE FACT IS THAT AS YOU MENTIONED YOU FIX THE CAM AND TOOK CARE OF THE CODES AFTER THAT CLEARING THEM IS WHAT YOU WROTESORENS DID NOT OFFERED ME ANYTHING RELATED TO TAKING THE CAR TO ANY MECHANIC, THEY DID NOT MENTIONED ANYTHING ABOUT BUYING IT AS IS UNTIL I WAS THERE TO SING ON THE CARTHE POINT HERE IS THAT THEY SIGNED OFF THE AC WAS WORKING FINE TELLS ME THAT THEY MUST HAVE KNOW ABOUT OTHER ISSUES THEY JUST WANTED TO SELLYOU CAN CLAIM YOU DID NOT DELETED THE CODES BUT YOU MENTIONED WE TOOK CARE AFTER WE FIXED THE CAMIT IS FRUSTRATING TO BUY A CAR AND AFTER A FEW WEEKS OF USING IT KNOWING SOMETHING IS WRONG AND IS COSTLY ! AS I MENTIONED BEFORE I DID NOT BROUGHT IT UP UNTIL THE AC WAS TRIED TO BE USED AND WAS NOT WORKING IS WHEN I BROUGHT IT UP TO [redacted] KRAUT SALES PERSON, HE IS WARE HE HAS EMAIL FROM ME AND YOU CAN DISCUSS THAT WITH HIM, HE EVEN AGAIN SAID THERE WAS A DAY POWER TRAIN WARRANTY AND I HAVE HIS EMAIL YOU SHOULD TOOWHY HE WOULD MENTION THAT TO ME NOWWHY WAS I NOT TOLD AND HAVE ME SIGNED AS IS PAPERS? YOU AND YOUR TEAM ARE NOT CLEARLY IN THE SAME PAGEYou need to escalate this situation to your superior and have them take care of this mistake SORENS was part ofAgain I am not just a one time customer there cars purchasedI dint buy this car because it was pretty , bought because I looked at it appeared to be good, had the sales rep [redacted] confident! and been a previous customer thought Sorens word was good enough to believe I was ok if I get the JEEPAgain you need to call [redacted] your outside mechanic and have him take care of this issues as soon as possibleThis is the car my kids will go to school and the car my wife drives daily I make you responsible [redacted] AND SORENS FOR THEIR SAFETYIf you clearly can't make the decision escalate this to the president, owner or higher level personnelI deeply regret to have to take this step but you leave me no choiceI will encourage every one I know and reads this that they can be heard via this methods and other media related methodsIs is sad that I have to make payments on this car with sacrifice and not been able to fix it because dealers like you [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I am writing in response to a complaint (ID [redacted] ) filed in your office by a Mr [redacted] When we inspected this vehicle on November 14th the vehicle passed our safety inspection and there were no concerns with the air conditioning or with a check engine lightMr [redacted] states that when he tested the vehicle in February of he was unable to test the AC because of the temperature outsideWe explained to Mr [redacted] that the AC had been looked at in November of and at that time had checked out OK and that if he did purchase the vehicle and there was a concern with the AC we would take care of itWhen the weather warmed up Mr [redacted] contacted us and advised us that the AC was not working properly so we had the AC checked out and in fact found that there was a leakWe took care of the entire cost of the repair as we had told Mr [redacted] we would when he first looked at the vehicleIn regards to the check engine lightWe do not clear codes for the sake of turning off a light and as a matter of fact we do not even check for codes during the inspection process unless there is a light on at the timeOn this vehicle, we did have a check engine light come on weeks after we had done our initial inspection and we had it repairedWe sublet the repair to a local garage and they replaced the cam sensorAt that time, there was no indication of any additional concerns Mr [redacted] had not even made us aware of any check engine light concerns until just recently when we were getting the AC repairedThere are any number of things that will cause a check engine light to come and we are confident that his current problem developed after he purchased the vehicleUnfortunately, we are not willing to assist in the repairs of the check engine lightI can appreciate the fact that Mr [redacted] is frustrated but the vehicle he purchased is a used vehicle with over milesHe had the opportunity to have the vehicle inspected by a mechanic of his choice and he declinedHe was well aware that the vehicle was sold “AS IS - AS SHOWN” when he purchased it and he even states that in the complaintI’m not sure why he would feel that we should be responsible for a repair of a problem that developed long after he purchased the vehicleHe voiced a concern about the AC before he purchased the vehicle and we took care of the repair just as we had agreed to I have attached copies of the sales contract and disclosure that both state the vehicle is sold AS IS - AS SHOWN and are signed by Mr [redacted] along with the mechanical evaluation waiver also signed by Mr [redacted] Thank you for giving us the opportunity to answer this complaint and if you have any addition questions please do not hesitate to callSincerely, [redacted] Service ManagerSoerens Ford
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was unable to add details to my responseI did refuse to bring my car back inBut I offered to take pictures of the damageMy thought was that they would put it on a lift againAnd damage it worseI also said I could provide a recent proof of alignment and that the alignement was within factory specsBut I never got a reply after offering the pics and alignment infoThey also told me my tires were at 1/32, but they were at 4/Why would I take my car back some where when they already messed up enough? The service advisor told me my sway bar was hitting the crossmemberThat wasn't the caseA different shop found a loose control arm bolt causing the clunkingWhich he tightened and the noise went awayAnd the email I got was very rude and implied that I didn't know what inwas talking aboutI know there is suspension damage, but they misdiagnosed the clunkHow could a different technician find the issue and fix it within min? They wanted me to come in and show me the damage that I knew aboutBut it still wouldn't have fixed the issue Regards, [redacted]
This is in response to a complaint (ID # [redacted] ) filed in your office by a Ms [redacted] When Ms [redacted] purchased the vehicle, she asked to have a sunroof installedThe company that we used to install Ms [redacted] ’s sunroof is a company that we have used for a number of yearsWe use them because they provide quality products and service and I don’t know that I remember a time that we have ever had an issue with the work that they have performedWith that said, we agree with Ms [redacted] that the vehicle was not returned to us clean the way it typically isThere were spots on the driver’s seat, metal filings in the cup holder and caulk or sealant on the roofWe should have inspected the vehicle and had those areas cleaned up before Ms [redacted] picked up her vehicleThe additional cosmetic flaws that Ms [redacted] points out are things that we believe were on the vehicle when it was first delivered and not the result of having the sunroof installedHowever, because of the circumstances, we agreed to take care of these additional cosmetic flaws in an effort to satisfy Ms [redacted] Once the repairs were made the vehicle was delivered back to Ms [redacted] in a well-lit indoor delivery area and Ms [redacted] agreed that everything that needed to be corrected was correctedMs [redacted] then asked if we would repaint the hood of the vehicle for her inconvenienceSince we had already made additional cosmetic repairs that had nothing to do with the installation of the sunroof we said no Ms [redacted] then asked for her money back and we said noWe can appreciate Ms [redacted] ’s frustration but for her to say that she has no confidence in the vehicle seems a bit out of line since all of her concerns were cosmetic and not mechanicalAt this point we have corrected all of the things that she asked and we feel that we have gone above and beyond in trying to satisfy Ms [redacted] If she is having trouble with the sunroof shade we will make arrangements to have it correctedIf Ms [redacted] would like to get out of the vehicle we would be happy to trade her out of itUnfortunately, we will not refund Ms [redacted] ’s money [redacted] Soerens Ford###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowSeems that Mr [redacted] has not been reading my concerns and comments about my claimHe keeps insisting I was offered to take the car to a mechanic BEFORE I PURCHASED ITLET ME BE CLEAR [redacted] NEVER OFFERED ME TO TAKE THE CAR TO ANY MECHANIC NOR YOU OR ANY OR YOUR REPRESENTATIVES AT THE DEALERAgain I did signed the paper of as is as you sayWhen you responded last message about Sorens fixing the CAM sensor why was I never informed of any issues fixed on the car before I purchased itYou responded that when the cam sensor was fixed codes were deleted, you wrote codesI am not sure what part of my last email to you did not understand cause I have been very clear in all of this matter and you keep insisting that is my FAULT or PROBLEMYOU HAVE TO UNDERSTAND IF YOUR TECH HECTOR TOVAR SIGNED THE WISCONSIN BUYER GUIDE STICKER YOU PUT ON THE CAR SAYING THERE WAS NO ISSUES WITH THE CAR IN ANY SENSE AND THE AC WAS COMPLETELY FIXED, I don't accept that there was not an issue with the other codesYou can certainly speak to [redacted] , [redacted] , DAN or any one knowing this case as you clearly don't seem to understand nor read my last email but only focus in what you claim is the issueI am requesting SORENS TO BE RESPONSIBLE FOR THE ISSUE WITH THE CAR CLAIMED IS THIS IS SOMETHING THAT MOST HAVE BEEN GOING ON FOR SOME TIME, YOU CAN DENY WHAT EVER YOU WANT BECAUSE YOU DONT WANT TO BE RESPONSIBLE BUT THE FACT IS THAT AS YOU MENTIONED YOU FIX THE CAM AND TOOK CARE OF THE CODES AFTER THAT CLEARING THEM IS WHAT YOU WROTESORENS DID NOT OFFERED ME ANYTHING RELATED TO TAKING THE CAR TO ANY MECHANIC, THEY DID NOT MENTIONED ANYTHING ABOUT BUYING IT AS IS UNTIL I WAS THERE TO SING ON THE CARTHE POINT HERE IS THAT THEY SIGNED OFF THE AC WAS WORKING FINE TELLS ME THAT THEY MUST HAVE KNOW ABOUT OTHER ISSUES THEY JUST WANTED TO SELLYOU CAN CLAIM YOU DID NOT DELETED THE CODES BUT YOU MENTIONED WE TOOK CARE AFTER WE FIXED THE CAMIT IS FRUSTRATING TO BUY A CAR AND AFTER A FEW WEEKS OF USING IT KNOWING SOMETHING IS WRONG AND IS COSTLY ! AS I MENTIONED BEFORE I DID NOT BROUGHT IT UP UNTIL THE AC WAS TRIED TO BE USED AND WAS NOT WORKING IS WHEN I BROUGHT IT UP TO [redacted] KRAUT SALES PERSON, HE IS WARE HE HAS EMAIL FROM ME AND YOU CAN DISCUSS THAT WITH HIM, HE EVEN AGAIN SAID THERE WAS A DAY POWER TRAIN WARRANTY AND I HAVE HIS EMAIL YOU SHOULD TOOWHY HE WOULD MENTION THAT TO ME NOWWHY WAS I NOT TOLD AND HAVE ME SIGNED AS IS PAPERS? YOU AND YOUR TEAM ARE NOT CLEARLY IN THE SAME PAGEYou need to escalate this situation to your superior and have them take care of this mistake SORENS was part ofAgain I am not just a one time customer there cars purchasedI dint buy this car because it was pretty , bought because I looked at it appeared to be good, had the sales rep [redacted] confident! and been a previous customer thought Sorens word was good enough to believe I was ok if I get the JEEPAgain you need to call [redacted] your outside mechanic and have him take care of this issues as soon as possibleThis is the car my kids will go to school and the car my wife drives daily I make you responsible [redacted] AND SORENS FOR THEIR SAFETYIf you clearly can't make the decision escalate this to the president, owner or higher level personnelI deeply regret to have to take this step but you leave me no choiceI will encourage every one I know and reads this that they can be heard via this methods and other media related methodsIs is sad that I have to make payments on this car with sacrifice and not been able to fix it because dealers like you [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I am writing in response to a complaint (ID [redacted] ) filed in your office by a Mr [redacted] When we inspected this vehicle on November 14th the vehicle passed our safety inspection and there were no concerns with the air conditioning or with a check engine lightMr [redacted] states that when he tested the vehicle in February of he was unable to test the AC because of the temperature outsideWe explained to Mr [redacted] that the AC had been looked at in November of and at that time had checked out OK and that if he did purchase the vehicle and there was a concern with the AC we would take care of itWhen the weather warmed up Mr [redacted] contacted us and advised us that the AC was not working properly so we had the AC checked out and in fact found that there was a leakWe took care of the entire cost of the repair as we had told Mr [redacted] we would when he first looked at the vehicleIn regards to the check engine lightWe do not clear codes for the sake of turning off a light and as a matter of fact we do not even check for codes during the inspection process unless there is a light on at the timeOn this vehicle, we did have a check engine light come on weeks after we had done our initial inspection and we had it repairedWe sublet the repair to a local garage and they replaced the cam sensorAt that time, there was no indication of any additional concerns Mr [redacted] had not even made us aware of any check engine light concerns until just recently when we were getting the AC repairedThere are any number of things that will cause a check engine light to come and we are confident that his current problem developed after he purchased the vehicleUnfortunately, we are not willing to assist in the repairs of the check engine lightI can appreciate the fact that Mr [redacted] is frustrated but the vehicle he purchased is a used vehicle with over milesHe had the opportunity to have the vehicle inspected by a mechanic of his choice and he declinedHe was well aware that the vehicle was sold “AS IS - AS SHOWN” when he purchased it and he even states that in the complaintI’m not sure why he would feel that we should be responsible for a repair of a problem that developed long after he purchased the vehicleHe voiced a concern about the AC before he purchased the vehicle and we took care of the repair just as we had agreed to I have attached copies of the sales contract and disclosure that both state the vehicle is sold AS IS - AS SHOWN and are signed by Mr [redacted] along with the mechanical evaluation waiver also signed by Mr [redacted] Thank you for giving us the opportunity to answer this complaint and if you have any addition questions please do not hesitate to callSincerely, [redacted] Service ManagerSoerens Ford