Giorgio's Fine Jewelry Inc.

Complaint: ***
I am rejecting this response because: There is falsified statements in the company's responseThere was no question at any point during any of the conversations whether or not the necklace was there'sThe necklace is there'sThat is a factYes, per my statement, a store credit was offered, but I was charged $for that necklace and the offered store credit was for $Why would you offer me store credit if it wasn't yours ? And why wasn't that said to me when I was there ? Not only is that non-ethical, it's also illegal to falsify pricing of an itemIn addition, yes, the necklace had become tangled in transit just as it did immediately after the purchase on my way back homeThis, in case the business cares, is why the gift needed to be returned; something I was never asked upon attempting to return it. I was able to untangle it gently before traveling back to the business, but clearly it gets tangled easy as it had become tangled againIf the business wishes, I will ensure it is untangled when I bring it back this timeLastly, please note, the business's response did not dispute any of my statements aside from the placement of their return policy, which as I stated, I did not see posted when I went inHas anybody reviewed surveillance ? I will make this clear: Please issue a full return for this defective necklace, plus compensation for the wasted round-trip ticket I purchased that day when I attempted to make the return, as well as compensation for the round-trip bus ticket I will not have to spend to get back to the business's establishmentThis has caused emotional distress
Regards,
*** ***

As per our telephone conversation. I am responding to complaint no. ***We have been in business for yrs and we never had a complaint from a customer, we always try to make everybody happy.The customer that had the complaint came to our store during Christmas and purchased a
silver pendant with a silver chain..A week later he came back with a chain that was all crumbled and tried to return it. This was not the chain we sold him. Our policy is posted on the receipt and it is also on the check-out counter right next to the register where it is visible..We would not jeopardize our reputation for $100.00 The manager did explain everything to him in a professional manner and offered him a store credit...if you need any further information please feel free to contact me