Initial Business Response /* (1000, 7, 2014/05/27) */
We did install windows in the *** home on 5-13-Our employees wore protective booties over their shoes and put down tarps where they were working as they do inside all homes we work inThe home owner did state she was satisfied
with the work we performedShe did not mention any issues with the carpet or furniture before they leftOur employees have been with the company several years and have an excellent work record*** did go to the *** home to see what Mrs***'s concerns wereHe did see some very minor spots, which could have been caused by anyone in the home as work was being done by several other peopleWe did offer to give a $payment toward the cleaning of areas there were concerns about, even though we do not feel we were at faultOur comany does hundreds of jobs every year and have not had a complaint to Revdex.com in serveral yearsWith concerns to the slamming storm door, *** was aware the door slamed, but through no fault of hisThe door closer should let the door close slowly on it's ownThe door needs a new door closerOur company takes pride in our work and do what we feel is reseanable to make the customer satisfiedOur offer still stands to reimburse the customer in the amount of $towards her cleaning concerns
Initial Consumer Rebuttal /* (3000, 9, 2014/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please review the attached PDF fileThe document explains in detail why we do not accept the business's response
Final Business Response /* (4000, 17, 2014/07/23) */
Good Morning,
Because there was several different trades working in the home at the same time we were there, and children and pets, I am willing to divide the cost of cleaning with the other trades working in the home
Thank you,
*** *** - Owner
Glasshopper Schor Glass
Initial Business Response /* (1000, 7, 2014/05/27) */
We did install windows in the *** home on 5-13-Our employees wore protective booties over their shoes and put down tarps where they were working as they do inside all homes we work inThe home owner did state she was satisfied
with the work we performedShe did not mention any issues with the carpet or furniture before they leftOur employees have been with the company several years and have an excellent work record*** did go to the *** home to see what Mrs***'s concerns wereHe did see some very minor spots, which could have been caused by anyone in the home as work was being done by several other peopleWe did offer to give a $payment toward the cleaning of areas there were concerns about, even though we do not feel we were at faultOur comany does hundreds of jobs every year and have not had a complaint to Revdex.com in serveral yearsWith concerns to the slamming storm door, *** was aware the door slamed, but through no fault of hisThe door closer should let the door close slowly on it's ownThe door needs a new door closerOur company takes pride in our work and do what we feel is reseanable to make the customer satisfiedOur offer still stands to reimburse the customer in the amount of $towards her cleaning concerns
Initial Consumer Rebuttal /* (3000, 9, 2014/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please review the attached PDF fileThe document explains in detail why we do not accept the business's response
Final Business Response /* (4000, 17, 2014/07/23) */
Good Morning,
Because there was several different trades working in the home at the same time we were there, and children and pets, I am willing to divide the cost of cleaning with the other trades working in the home
Thank you,
*** *** - Owner
Glasshopper Schor Glass