Global Auto Carrier, Inc.

Delivery of my vehicle was not properly administered, per the conditions laid forth in the contract and/or bill of lading; the company in question was negligent with respect to such conditions. Subsequently, I was harassed by employees of the company regarding outstanding payment.Product_Or_Service: Vehicle DeliveryOrder_Number: XXXXXXDesired SettlementI would like to receive a compensatory refund with regard to insufficient execution of services, that is consistent with reasonable expectations of a dissatisfied customer. A reasonable percentage of the total cost of the bill of the services for which I submitted payment is requested as a refund. Business' Initial Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]No terms or condition of any agreements were violated. The vehicle arrived to the customer many days earlier than agreed upon with which the customer was ok with. The driver gave him approximately 2 hours notice prior to actual delivery as well as 24 hrs notice as well. After 2 hour notice was given the driver ran into a major traffic jam in the area and ran aproximately 1 1/2 hours late due to that. The customer gave us a money order in which he put a stop payment on although no terms what so ever were violated and called us to say he just happens to feel he shouldnt pay. He did a wire transfer into our account after I notified him that we will be pursuing payment through legal action against him beacause of his absolutely unreasonable actions in this matter.Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)I have the terms and conditions both in writing, per the contract that was given to me from the day of physically delivering my vehicle, and in email which were sent to me the following Monday. At no point was a delivery timetable established until the car had shipped, so the statement above claiming the "vehicle arrived to the customer many days earlier than agreed upon" is a false statement. I was informed when the car would be arriving once the car had been picked up for transport, with no special consideration given such as "many days earlier than agreed upon."The driver did not give me 24 hours notice before the arrival of my vehicle, which is a clear violation of the contract. I received a phone call from the driver at approximately 11:00 am Friday, May 17, indicating that he was available to drop off the vehicle within the next 60 to 90 minutes. After not receiving confirmation from the driver with regard to delivering my vehicle to a specific address, I called him at approximately 11:45 to ensure the established time frame remained possible. He first informed me that another vehicle could not be unloaded off of his truck, and thus that he could not access my vehicle. At this point, he told me that a further delay of 2 to 3 hours was likely. However, within a half hour at approximately 12:15 pm, he called me back to inform me that the obstruction vehicle was unloaded, and that he could meet me to deliver my vehicle at 1:00 pm. I immediately went to the delivery location to await his arrival. After receiving no communication from the transport company/ driver, I called the driver at approximately 1:15 pm to make sure he had the proper address and directions needed for delivery. It was only upon my phone call to him that he stated he was running low on gas and was going to have to refuel before he delivered my vehicle. At no point whatsoever did he claim to be "(running) into a major traffic jam in the area." Up to this very minute of our correspondence, such a statement from Global Auto Carrier is entirely false. In addition, rather than call me back to inform me he had to refuel, the driver neglected to contact me and inform me of the delay, which is a violation of the contract. Furthermore, for the second time since his initial phone call to me at 11:00 am, the driver indicated that he could make the delivery at a certain time, even though there were circumstances in plain-view that prevented this from being the case: 1) there was another vehicle blocking my vehicle at 11:00 am, and 2) he needed to refuel before delivering my vehicle. At no point did the driver call me to discuss these conditions with me; rather, he incorrectly presented a delivery time that he could not uphold. Lastly, at no point during my involvement with GAC did I assert that "he just happens to feel he shouldnt (sic) pay." On the contrary, I called GAC Saturday morning to express my displeasure with the delivery service of my vehicle, at which point I informed them that I was stopping payment on the money order in the hopes of coming to an agreement for a partial refund. The man I spoke with on the phone, [redacted], became incredibly hostile and verbally abusive, at which point I terminated the phone call. He said he was going to call the police; additionally, the driver texted me and said he was going to come to my house to get a cash payment. As I stated in my original complaint, I do not believe I should be paying full price for a poorly executed service and a harassing demeanor on the part of Global Auto Carrier. The contractual violations alone should warrant a partial refund of some sort, the terms of which were established by GAC and not by me. Business' Final Response This gentleman's complaint is absolutely ridiculous and a lie. We have all the agreements that were made through his broker who set up transport for this vehicle. We have a signed bill of lading from the delivery which also states there were no issues. I was not verbally abusive to him. Instead I had attempted to call him and speak to him as respectfully and civilly as possible. In his voice mail he states that he had already stopped payment, not that he was going to stop payment, on the money order because he didn't feel he should have to pay the full amount. This was after the day before when he had signed the bill of lading with no issues and gave us payment. I told him I had already spoken to a police office and he said that was considered theft when he signs paperwork with no issues and gives us payment then puts a stop to the payment without any further agreements being made. He basicaly gave us money and stole it back. So I notified him that because of his absolutely unreasonable demands and the nature in which he had decided to speak to me about the issue I will be seeking legal action against him as I have every right to do so. All this happened after I attempted to speak to him respectfully and get all the details from his side of what had exactly occurred. In reply to my respectful nature he gets irate and yells at me and says doesn't have time for this and to just speak to the driver then hangs up the phone. After that I had proceeded to speak to him through either email or text messaging due to his unbearable manner of communicating with me. We have all signatures, we did everything right, we have all the paperwork, this gentleman should stop wasting all of our time. If he wishes to proceed further I would be more than happy to go to court and also seek compensation from him for lawyers fees and my wasted time for an absolutely false complaint!

Failure to pay for car damage Our cars arrived damage after shipping from ** in [redacted] 2014 . They agreed to a settlement for the car damage in [redacted] 2014 and have not paid.Desired SettlementThe settlement amount of [redacted]Business Response This car was not damaged we are completely denying this claim. We have a clean BOLConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)We have the paperwork showing the damage and a settlement signed by their insurance company excepting the fault and that you owe [redacted] (your deductible ) to us. Final Consumer Response I have attached the bill of lading showing car when picked up and when it was delivered. Then the release from Global showing the settlement. We received [redacted] from [redacted] And we have not received the [redacted] from Global as it states was the agreement.

Failure to pay for car damage Our cars arrived damage after shipping from ** in [redacted] 2014 . They agreed to a settlement for the car damage in [redacted] 2014 and have not paid.Desired SettlementThe settlement amount of [redacted]Business Response This car was not damaged we are completely denying this claim. We have a clean BOLConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)We have the paperwork showing the damage and a settlement signed by their insurance company excepting the fault and that you owe [redacted] (your deductible ) to us. Final Consumer Response I have attached the bill of lading showing car when picked up and when it was delivered. Then the release from Global showing the settlement. We received [redacted] from [redacted] And we have not received the [redacted] from Global as it states was the agreement.

Company transported a car for me. The car was damaged during transport. Promised to pay for damage, 5 months no check.Company transported a car from [redacted] to [redacted] for me. The car received damage during transport. The driver "[redacted]" left before we found the damage. They promised to pay me [redacted] for the damage. They called and said they have tried to send the check twice but it keeps coming back undeliverable. They ask for my address again, but after 5 months I still have not received it. The car was picked up from [redacted] in [redacted] on [redacted] and delivered [redacted] The payment was in cash, my mistake there, but that is what they requested. They were paid [redacted] for an enclosed trailer to transport the car. They were subcontracted through [redacted] the broker @ [redacted] XXX) XXX-XXXX.Desired SettlementTo send the $120.00 that it cost to replace the damaged parts.

Driver Conduct Non- working phone number on contractFailure of Manager to return phone callsRefusal to pay for damages to vehicleGlobal Auto Carrier Inc.Corporate Address81 Clarendon AvenueChicopee, MA 01013Bill of Lading / Contract Address & InformationP.O. Box 482West Springfield, MA XXXXX-XXXXXXX-XXX-XXXX - non working number "mail box is full and cannot receive messages at this time"Fax: XXX-XXX-XXXXemail: [redacted]@gmail.comOwner: [redacted]Manager / Dispatcher: [redacted] XXX-XXX-XXXXComplaints: Driver Conduct On Delivery of VehicleNon- working phone numbers on the Bill of Lading / ContractFailure of Manager / Dispatcher to return phone calls Refusal to pay for damages to vehicleDetails:Two Vehicles picked up in NY on [redacted] and transported in an enclosed trailer to CADelivered: [redacted]Amount Paid: Driver on [redacted] cash / [redacted] deposit to broker on [redacted]New damages to one of the cars was pointed out to the driver upon delivery. Driver denied that he damaged the car in transport and said he would confiscate the car and put it into storage if I wrote down that there were any damages when I signed the Bill of Lading. I contacted the manager, [redacted] via e-mail and phone several times requesting to be reimbursed for the damages and to hold the driver accountable for his actions. [redacted] said he would talk to his driver and call me back. He never called me back despite many follow up messages from me. I have also tried other phone numbers affiliated with the company but they all have "full mail boxes". [redacted] refused to give me the President / Owners name or number.The cost to repair the vehicle is [redacted] The transport contract states they are "fully insured" but this is not the case. They are self-insured for [redacted] therefore they are responsible to pay for the damages themselves. More importantly, a driver should not threaten to confiscate your vehicle if you do not sign a clean Bill of Lading.Desired SettlementReimbursement for repair to vehicle $1,104.81Consequence for driver's behavior of threatening to keep my car if I noted damages on a bill of ladingConsequences to transport company for not having working phone numbers for their business on their contract

The driver vanish with the car.. The car has not been deliver. Driver mike The driver vanish with the car.. The car has not been deliver. Driver mike said that broker own money to their company and that they will keep car hostage till broker pay them for some old billing issue between then that it does not involve us. I god a call to get the payment ready for the driver at delivery and I advised mike that we have the full payment for the transport but he never show up with the car. We believe that they damage the car and they are trying to fix it before delivering the vehicle. This is a terrifying experience / the police when to Mike house but no one is there and the other address in West Springfield according to the police is not his address. At this point a larceny report was filed since they not even answering to the police. Desired Settlementdeliver the carBusiness Response We couldn't deliver the car because we had to make sure we would receive payment for the shipment. Once we received funds for the shipment we made the delivery

Driver Conduct Non- working phone number on contractFailure of Manager to return phone callsRefusal to pay for damages to vehicleGlobal Auto Carrier Inc.Corporate Address81 Clarendon AvenueChicopee, MA 01013Bill of Lading / Contract Address & InformationP.O. Box 482West Springfield, MA XXXXX-XXXXXXX-XXX-XXXX - non working number "mail box is full and cannot receive messages at this time"Fax: XXX-XXX-XXXXemail: [redacted]@gmail.comOwner: [redacted]Manager / Dispatcher: [redacted] XXX-XXX-XXXXComplaints: Driver Conduct On Delivery of VehicleNon- working phone numbers on the Bill of Lading / ContractFailure of Manager / Dispatcher to return phone calls Refusal to pay for damages to vehicleDetails:Two Vehicles picked up in NY on [redacted] and transported in an enclosed trailer to CADelivered: [redacted]Amount Paid: Driver on [redacted] cash / [redacted] deposit to broker on [redacted]New damages to one of the cars was pointed out to the driver upon delivery. Driver denied that he damaged the car in transport and said he would confiscate the car and put it into storage if I wrote down that there were any damages when I signed the Bill of Lading. I contacted the manager, [redacted] via e-mail and phone several times requesting to be reimbursed for the damages and to hold the driver accountable for his actions. [redacted] said he would talk to his driver and call me back. He never called me back despite many follow up messages from me. I have also tried other phone numbers affiliated with the company but they all have "full mail boxes". [redacted] refused to give me the President / Owners name or number.The cost to repair the vehicle is [redacted] The transport contract states they are "fully insured" but this is not the case. They are self-insured for [redacted] therefore they are responsible to pay for the damages themselves. More importantly, a driver should not threaten to confiscate your vehicle if you do not sign a clean Bill of Lading.Desired SettlementReimbursement for repair to vehicle $1,104.81Consequence for driver's behavior of threatening to keep my car if I noted damages on a bill of ladingConsequences to transport company for not having working phone numbers for their business on their contract

Delivery of my vehicle was not properly administered, per the conditions laid forth in the contract and/or bill of lading; the company in question was negligent with respect to such conditions. Subsequently, I was harassed by employees of the company regarding outstanding payment.Product_Or_Service: Vehicle DeliveryOrder_Number: XXXXXXDesired SettlementI would like to receive a compensatory refund with regard to insufficient execution of services, that is consistent with reasonable expectations of a dissatisfied customer. A reasonable percentage of the total cost of the bill of the services for which I submitted payment is requested as a refund. Business' Initial Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]No terms or condition of any agreements were violated. The vehicle arrived to the customer many days earlier than agreed upon with which the customer was ok with. The driver gave him approximately 2 hours notice prior to actual delivery as well as 24 hrs notice as well. After 2 hour notice was given the driver ran into a major traffic jam in the area and ran aproximately 1 1/2 hours late due to that. The customer gave us a money order in which he put a stop payment on although no terms what so ever were violated and called us to say he just happens to feel he shouldnt pay. He did a wire transfer into our account after I notified him that we will be pursuing payment through legal action against him beacause of his absolutely unreasonable actions in this matter.Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)I have the terms and conditions both in writing, per the contract that was given to me from the day of physically delivering my vehicle, and in email which were sent to me the following Monday. At no point was a delivery timetable established until the car had shipped, so the statement above claiming the "vehicle arrived to the customer many days earlier than agreed upon" is a false statement. I was informed when the car would be arriving once the car had been picked up for transport, with no special consideration given such as "many days earlier than agreed upon."The driver did not give me 24 hours notice before the arrival of my vehicle, which is a clear violation of the contract. I received a phone call from the driver at approximately 11:00 am Friday, May 17, indicating that he was available to drop off the vehicle within the next 60 to 90 minutes. After not receiving confirmation from the driver with regard to delivering my vehicle to a specific address, I called him at approximately 11:45 to ensure the established time frame remained possible. He first informed me that another vehicle could not be unloaded off of his truck, and thus that he could not access my vehicle. At this point, he told me that a further delay of 2 to 3 hours was likely. However, within a half hour at approximately 12:15 pm, he called me back to inform me that the obstruction vehicle was unloaded, and that he could meet me to deliver my vehicle at 1:00 pm. I immediately went to the delivery location to await his arrival. After receiving no communication from the transport company/ driver, I called the driver at approximately 1:15 pm to make sure he had the proper address and directions needed for delivery. It was only upon my phone call to him that he stated he was running low on gas and was going to have to refuel before he delivered my vehicle. At no point whatsoever did he claim to be "(running) into a major traffic jam in the area." Up to this very minute of our correspondence, such a statement from Global Auto Carrier is entirely false. In addition, rather than call me back to inform me he had to refuel, the driver neglected to contact me and inform me of the delay, which is a violation of the contract. Furthermore, for the second time since his initial phone call to me at 11:00 am, the driver indicated that he could make the delivery at a certain time, even though there were circumstances in plain-view that prevented this from being the case: 1) there was another vehicle blocking my vehicle at 11:00 am, and 2) he needed to refuel before delivering my vehicle. At no point did the driver call me to discuss these conditions with me; rather, he incorrectly presented a delivery time that he could not uphold. Lastly, at no point during my involvement with GAC did I assert that "he just happens to feel he shouldnt (sic) pay." On the contrary, I called GAC Saturday morning to express my displeasure with the delivery service of my vehicle, at which point I informed them that I was stopping payment on the money order in the hopes of coming to an agreement for a partial refund. The man I spoke with on the phone, [redacted], became incredibly hostile and verbally abusive, at which point I terminated the phone call. He said he was going to call the police; additionally, the driver texted me and said he was going to come to my house to get a cash payment. As I stated in my original complaint, I do not believe I should be paying full price for a poorly executed service and a harassing demeanor on the part of Global Auto Carrier. The contractual violations alone should warrant a partial refund of some sort, the terms of which were established by GAC and not by me. Business' Final Response This gentleman's complaint is absolutely ridiculous and a lie. We have all the agreements that were made through his broker who set up transport for this vehicle. We have a signed bill of lading from the delivery which also states there were no issues. I was not verbally abusive to him. Instead I had attempted to call him and speak to him as respectfully and civilly as possible. In his voice mail he states that he had already stopped payment, not that he was going to stop payment, on the money order because he didn't feel he should have to pay the full amount. This was after the day before when he had signed the bill of lading with no issues and gave us payment. I told him I had already spoken to a police office and he said that was considered theft when he signs paperwork with no issues and gives us payment then puts a stop to the payment without any further agreements being made. He basicaly gave us money and stole it back. So I notified him that because of his absolutely unreasonable demands and the nature in which he had decided to speak to me about the issue I will be seeking legal action against him as I have every right to do so. All this happened after I attempted to speak to him respectfully and get all the details from his side of what had exactly occurred. In reply to my respectful nature he gets irate and yells at me and says doesn't have time for this and to just speak to the driver then hangs up the phone. After that I had proceeded to speak to him through either email or text messaging due to his unbearable manner of communicating with me. We have all signatures, we did everything right, we have all the paperwork, this gentleman should stop wasting all of our time. If he wishes to proceed further I would be more than happy to go to court and also seek compensation from him for lawyers fees and my wasted time for an absolutely false complaint!

Company transported a car for me. The car was damaged during transport. Promised to pay for damage, 5 months no check.Company transported a car from [redacted] to [redacted] for me. The car received damage during transport. The driver "[redacted]" left before we found the damage. They promised to pay me [redacted] for the damage. They called and said they have tried to send the check twice but it keeps coming back undeliverable. They ask for my address again, but after 5 months I still have not received it. The car was picked up from [redacted] in [redacted] on [redacted] and delivered [redacted] The payment was in cash, my mistake there, but that is what they requested. They were paid [redacted] for an enclosed trailer to transport the car. They were subcontracted through [redacted] the broker @ [redacted] XXX) XXX-XXXX.Desired SettlementTo send the $120.00 that it cost to replace the damaged parts.

The driver vanish with the car.. The car has not been deliver. Driver mike The driver vanish with the car.. The car has not been deliver. Driver mike said that broker own money to their company and that they will keep car hostage till broker pay them for some old billing issue between then that it does not involve us. I god a call to get the payment ready for the driver at delivery and I advised mike that we have the full payment for the transport but he never show up with the car. We believe that they damage the car and they are trying to fix it before delivering the vehicle. This is a terrifying experience / the police when to Mike house but no one is there and the other address in West Springfield according to the police is not his address. At this point a larceny report was filed since they not even answering to the police. Desired Settlementdeliver the carBusiness Response We couldn't deliver the car because we had to make sure we would receive payment for the shipment. Once we received funds for the shipment we made the delivery