Global Health Care, Inc.

We are sorry to hear Mr. [redacted] is not happy with his Simmons Comforpedic IQ mattress.  We here at Spencer's strive for excellent customer service.  The manufacture Simmons and Spencer's will take the mattress back and refund the customer his money back.  Thanks for letting us know of...

this issue.

We are sorry for the issue Mrs. [redacted] is having with her new washer.  She will receive a call from the store today 5/1/17 with Spencer's solution.  Thanks for the information.

We are sorry Ms. [redacted] has had a bad experience with her washer([redacted]).  I left a message on Monday December 28th @ 9:45 AM for her to give me a call.  I have yet to hear back from her.  We are willing to refund her money back but we would like to do so as quickly as...

possible.  Ms. [redacted] just needs to call the store and speak to either her salesman Tommy A[redacted] or the store manger Kevin K[redacted] to set up a pick up time for our delivery team to pick up the units.  Once we have the units we will reverse the charges through wells fargo finance.  If she has any other questions I can be reached at [redacted] and my name is Jim B[redacted].  Thanks and have a Happy New Year.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I hasten to add that Spencer's came around only after I filed complaints with the Revdex.com and my bank to dispute the entire purchase.  It is a shame that a company founded on customer service and vying for relevance against the cheaper big box stores takes a very "transactional" view of its customers.  This is my fourth purchase with Spencer's yet they treated me as if they didn't care how much business I had given them over the years nor realized how badly I could have damaged their future sales by taking my business elsewhere AND "spreading the word."  As an example, we dined with friends who were about to go to Spencers but changed their mind when they heard about Spencer's policies and their short sighted treatment of its loyal, long time customers.  Re-stocking fees are "nonsense".  They are a cost of doing business these days in retail except on special occasions when there is abuse (e.g. [redacted] fees on HDTV around Super Bowl)...but even then retailers don't try to make up their entire margin on the backs of their customers. 
Regards,
[redacted]

I  do not have room for all my research.  Ill sent it to the AG.I do not agree with anything Jim B[redacted] or Spencer’s has written. I have Parkinson’s and responded yet acted faster than them in time of need. In fact, the issue and documents are on [redacted]’s website but I’ll write what was reported and give picture/videos of the problems. Spencer’s and Jim B[redacted] (if it’s really a person) is not helping and dragging their feet. I had to act in desperation which concluded in Spencer’s upgrading their sale erroneously. These dates are approximate.  September 17   After a few days of banging, humming, noises, and leaks I reported the problems to [redacted] and Goldwing (Spenser’s) repair warranty Group. September20    Goldwing repair schedules me for a service call on September 30 even though I asked for sooner as I’m without a washer/dryer. [redacted] repair comes and takes apart the washer where he notices sever rusting, molding, and possible damage to my home piping. Repair advises me not to use both products as [redacted] will contact Spenser’s. He said this damage is on equipment 8 years old not 8 months old and will cause further damage to your piping. September 25 Spoke to a Jim B[redacted] from Spenser’s after I made complaints to Revdex.com and [redacted] who was rude and belligerent when I was trying to explain what I was experiencing. He kept saying that he would go to bat for me but not for a quick resolution as he couldn’t promise anything in form of responsibility. I left the conversation more upset and without a washer/dryer. September 28 bought MaytagSeptember 30 Goldwing repair cameOctober 4 Spenser’s picked up old washer/dryer fightOctober 5 Jim B[redacted] wrong number/ wrong base amount 480-777-7103 October 9 disputed $1080 with Charlie from Synchrony bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I also would like to stress my appreciation to Spencers for stepping up to the plate and standing by the products they sell.  I will continue to shop at Spencers and recommend them to others.
Regards,
[redacted]  [redacted]

We are sorry Mr [redacted] is having this issue.  We have service set up with [redacted] Appliance for Thursday Jan 27th to better understand his concerns.  We appreciate Mr [redacted] for bringing this to our attention.  We can not find any service history since Oct 4th 2014 when an anti tip...

bracket was installed.  The other service calls were cosmetic.  We hope to have more answers after the service call and will better understand his concerns.

We are sorry to hear Mr. [redacted] is unhappy with the service Spencers TV and Appliance has given him.  On Dec 10th, 2015 we were asked to drop off a range, dishwasher, otr microwave and a water softener.  We also picked up 3 trade in appliances that were credited to his invoice. ...

Attached you will find that he signed for the product as clear of any issues or damage.  He declined our Spencers appliance installation company and Ameriflow installation of his water softener. On approximately 1-6-2016 he called salesman Kevin K saying his plumber thinks parts are missing from the water softener which inhibited the plumber from finishing the install.  Ameriflow went out on 1-9-16 and found an improper installation and Mr. [redacted] paid Ameriflow $169.00 and was satisfied that the water softener was working properly. As far as the dishwasher issue this is the first we have heard of it.  Again on 12-10-15 he signed for the products as free and clear of issues and damage(see attached).  He declined our services on installation of his appliances so we are not sure when and where the damage came from.  We do not feel any refund or reimbursement is warranted and will be closing this matter.  I hope you agree with our decision.  Respectfully, Spencers Customer Service.