I have had several years worth of Income Taxes filed with this companyOver the last year, I have had of them from Alabama to come back as not filed, even though I have the forms stating that they were
June 24, 2015 BBB Case # [redacted] face="Times New Roman" size="3"> Response Dear [redacted] ***, In response to the client who voiced their concerns , Global Tax Service makes every attempt to respond to the client in a timely manner, the phone number ###-###-#### listed by the client is not an affiliated number with this business, therefore I can understand the clients frustration in regards to trying to contact the office. The client has spoken with members of the staff on several occasions and the concerns listed regarding the child support or being an injured spouse were never brought to light, (an injured spouse form could have been submitted with the original tax return if the information had been given). This particular tax return upon review did not process as seamlessly as we would’ve liked. The information is notated as being received client was given a quote and agreed, the process continued the original return rejected for incorrect information received from the client the information was corrected and resubmitted, tax returned processed. The client also address the KY state tax return, as the preparer the return was prepared and submitted to Kentucky, accepted by Kentucky, as the preparer we have no control over when the funds will be released by the state of Kentucky. Lastly, the client referenced information submitted to our office in 2013, for a service that is rendered outside of the normal tax season, (January-May), there has been several communications regarding the information but our records do not reflect a deposit being received for these services as it is a time consuming process to review for overpayment, however the information is being reviewed for the client at any time if she would like the information to be returned we can forward the personal documents and paperwork that the client sent to us. The client’s desired settlement: I can provide the contact information for the state of Kentucky to the client to follow up on the status of the state return. The copies can be faxed, mailed or picked up from the local IRS facility. In regards to the 2013 paperwork the client needs to advise if she would like it return or allow the time to complete review and provide the most accurate answer possible. [redacted] *. TBF Manager
I have had several years worth of Income Taxes filed with this companyOver the last year, I have had of them from Alabama to come back as not filed, even though I have the forms stating that they were
June 24, 2015 BBB Case # [redacted] face="Times New Roman" size="3"> Response Dear [redacted] ***, In response to the client who voiced their concerns , Global Tax Service makes every attempt to respond to the client in a timely manner, the phone number ###-###-#### listed by the client is not an affiliated number with this business, therefore I can understand the clients frustration in regards to trying to contact the office. The client has spoken with members of the staff on several occasions and the concerns listed regarding the child support or being an injured spouse were never brought to light, (an injured spouse form could have been submitted with the original tax return if the information had been given). This particular tax return upon review did not process as seamlessly as we would’ve liked. The information is notated as being received client was given a quote and agreed, the process continued the original return rejected for incorrect information received from the client the information was corrected and resubmitted, tax returned processed. The client also address the KY state tax return, as the preparer the return was prepared and submitted to Kentucky, accepted by Kentucky, as the preparer we have no control over when the funds will be released by the state of Kentucky. Lastly, the client referenced information submitted to our office in 2013, for a service that is rendered outside of the normal tax season, (January-May), there has been several communications regarding the information but our records do not reflect a deposit being received for these services as it is a time consuming process to review for overpayment, however the information is being reviewed for the client at any time if she would like the information to be returned we can forward the personal documents and paperwork that the client sent to us. The client’s desired settlement: I can provide the contact information for the state of Kentucky to the client to follow up on the status of the state return. The copies can be faxed, mailed or picked up from the local IRS facility. In regards to the 2013 paperwork the client needs to advise if she would like it return or allow the time to complete review and provide the most accurate answer possible. [redacted] *. TBF Manager