Glow 24

Revdex.com: Revdex.com:I have reviewed the response m [redacted] by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In [redacted] letter/Glow Inc, she wrote that does not communicate with me because Mr [redacted] asked her not to, however she has sent me multiple emails regarding rent money, but when I email her about repairs in the apartment, she does not respondShe does not honor Mr [redacted] 's supposed request, only when it is convenient for her and that is when I ask her about repairsShe has no right to exclude me from communicating to her about health issues regarding the apartment I reside in, pay rent in, and signed the lease for.Regarding receipts for paying rent: We are requesting proof of payment by receipts from Glow Inc directly, not bank deposit slipsIf we missplace a deposit slip, [redacted] will not give us another deposit slip to prove payment, therefore we asked it from youYou told us you would provide us with receipts and that it would take business days to do soWe have not received one receipt showing proof of paymentWe have received two tenant ledger reportsSInce making my complaint with the Revdex.com she has added fees to the tenant report, that were not previously on the report or applied to usShe told us she would waive late fees, as a retaliatory action she has applied late fees to the second ledger report and has claimed that we owe her moneyRetaliating against a client for making a complaint is illegal and this is the second time she has claimed we owe her more money than we actually owe herI would like her to provide bank statements to show we have been making our deposits and we can compare it to our own bank statements that show a withdrawal from our account into hersWe do not owe her any moneyWe moved in mid month and paid her a full months rent, she did not prorate itOur rent is not due until mid month, and after that we have a five day grace period according to the leaseMost months we pay earlyRegarding apartment being clean: The apartment was not clean, she apologized for that and m [redacted] a lot of promises to us about the repairs she would make in the home and we trusted herShe has not reglazed the tub, fixed plumbing issues, put up closet doors, fixed the screens with holes and fitted them properly into the window, change or fix the oven that heats up when it is off, rid the apartment of the pest infestation, put up ceiling fans and fix the garageWe found out about the big safety issues of the oven, pest infestation and plumbing issues after we moved in, she has not fixed them as of date or the other things listed aboveWhen we moved in, there were not any blinds on the windowsThe windows were bare and stayed bare for about months upon move in, we threatened to use the rent money to get window coverings and that is when she finally came to our apartment personally to put up window coveringsNow when we tell her we will use our rent money to fix the apartment, she claims we owe her more money than we actually do and threaten to evict us based on a balanceShe told us she would put up closet doors, we never agreed to keep the closet doors offWe have complained to her multiple times about the safety issue regarding the oven and she has m [redacted] no attempt to fix itShe stated in her letter to Revdex.com, she is awaiting corroboration from Mr [redacted] to fix the oven, that is not true or else the oven would be fixed alreadyWe have reached out to her regarding this issue and many others and have not received a responseIn her letter she wrote to Revdex.com, she should have stated the solution, because she only corroborates with Mr [redacted] regarding payment of rentI am requesting she inform us when with available dates and times she can have the oven fixed or changedThe safety light on the stove is not present that notifies us if a hot plate is on or not, that needs to be fixed as well.The receipts [redacted] provided showed [redacted] came to the apartment ~timesThe rest of the receipts were for the exterior of the apartment or other tenants apartment [redacted] is not effectiveI am requesting she use an alternative method to rid the apartment of pestsWe do keep the apartment clean.Regarding the garage door: We asked her for the key to unlock the garage door, she informed us that she lost itWe used our own money to get a locksmith to open the garage doorNo additional damage was done to the garage doorI am requesting that she fixes the garage door.Regarding a request for the lease: We were never given a copy of the lease until recently ~1-months ago, previous to that she told us she lost the lease and provided us with a tenant ledger report when we asked her for a copy of the lease.Regarding complaints and police visits: complaints were m [redacted] to [redacted] about our householdWe have in fact, have complained to [redacted] many times regarding the conduct of the neighbors and no solution has been offeredallegations were m [redacted] by the neighbors to the policeThe police listened to both parties ie neighbors and ourselves and left with no disciplinary action towards ourselvesNo welfare concern was brought up about our daughter during any police visit.Regarding her summary: Balance owed is false, we do not owe her any moneyIt is illegal to evict a tenant for requesting repairs be done to the apartment especially when the repairs needed put the welfare of the family at risk, along with my unborn childI have not received any legal eviction noticeA letter to Revdex.com is not an eviction notice.In Summary, her letter to the Revdex.com has not provided me with when she would make necessary repairs to the apartmentShe should first start with the biggest safety issues, which is the oven/stove, pests, and plumbing followed by window screens, reglazing the tub, put up closet doors, put up ceiling fans and fix the garage Regards, [redacted] ***- [redacted]

The name Glow incwas given to me by the landlord of this apartment that I am complaining aboutThe owner is [redacted] - [redacted] aka [redacted]