GMR Aerial Services, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response does not address why in the tiwn home it took several months to fix the issue with the pipes when the fix was completed by one in-house maintenance staff member a few hours of effort and a small amount of insulation to remedy the issues Given plumbing statutorily is considered a serious habitability issue, I would like to know why the sense of urgency was lacking Its also noteworthy that even inthis response, while the issue is acknowledged an apology was not offered That is partand parcel for the pattern I have experienced with Renaissance - accountability for the issue, the lacking urgency and the unsafe interim remedy of a space heater just isn't there.Regarding the issue with Vektren, we were told after we complained in January of that there was nothing that could be done about the issues with gas output and there was no recourse My wife was given that message and she'd testify to as much under oath The issue did recur SEVERAL times after the initial report - we did not follow up because we were told it would happen again and nithing could be done It was only after we moved out in April of while researching our rights as tenants due yo other disputes with Renaissance we became aware that Renaissance was legally obligated to remedy the issue with the heat rather than blaming Vektren and washing their hands of the issue They should come clean on this and show some contrition and acvountability and try to make it right.In short, the failure to fully address my account in detail and the unwilkingness to apologize for the issues they acknowledge existed is part of a larger disturbing pattern There needs to be more of an effort if they'd like to see this matter considered closed
Regards,
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