GNR Construction, Inc.

Hello ***~ Response to ID# *** *** and *** *** GNR is very confused by this complaintWe have never received a call nor an email from the ***'s regarding their feelings of an overpaymentAs a matter of fact there is still a balance left on the account of $which
the ***'s have yet to payWe have spent hours working with the ***'s and their insurance companyContact info below. Both Agents can confirm that Itemized Invoices were sentAfter Agent *** had to take personal time off, we started working with ***(***, *** *** Claim Adjuster *** email *** or ***'s boss *** at *** email ***) 3/31/9.01am left message for *** re final supplements emailed had she received them4/1/10:17am talked to *** regarding ***’s non-response4/4/12:am emailed *** again for confirmation 4/5/1:10pm left a message again for *** regarding Final Bill received/accepted4/11/8:am left a message for *** regarding to ***’s lack of response 4/12/7:56am left a message again for *** regarding Final Bill received/accepted4/12/10:am *** called to say he had received the email I forwarded from 3/31/that was sent to *** 4/13/11:am *** called back to say he was approving the supplemental's and would be calling the ***'s to explain to them the check would be coming and should be given to GNR along with the balance of their contract as well as the deductible amountOn 4/13/*** met with Sanchez Guerrero in the evening to close out the balance due*** paid Sanchez $at that time and stated she would be more comfortable to pay the final balance when her husband *** was homeAnother meeting was set for the following Friday April 15, 2016, so *** could be thereAt the Friday meeting *** paid $1,which was $short of paid in fullTime line: 1/7/Original Contract Amount $18,with a deposit of check # 5149, $leaving a balance of $12,2/26/2nd payment on contract check #$leaving a balance of $3/14/Change order signed for Electric upgrades $paid in full check # 5155; contract balance still $4/5/3rd payment on the contract check# $4,612.70; contract balance $4/13/*** accepts the supplement $1,which does not include the $250.00 tree damage to the house which *** claims is the ***'s responsibilityContract balance which now includes the $for final contract amount, plus the supplement $1394.96, plus the tree damage $250.00 = equals a balance due $4/13/Contract payment check# $1619.96, leaving a contract balance of $4/15/Contract payment check # $1394.96, leaving a contract balance of $still owed to GNR ConstructionIn conclusion GNR requests the balance of $be paid in fullThank you~ *** GNR Construction ***

Hi ***~We do not have a contract with a *** *** nor a contract for work at *** *** ***, Wayzata.Thanks a bunch~TracyGNR Construction###-###-####

I am rejecting this response because:The business is stating information Please see the attached timeline of events along with the modified contract initialed by GNR's former employee, Jerry, who had full authority to act on behalf of the company The contract was modified from $35,to $30,based on the change order dated July 27, The contract was legally modified by the initialing of all parties involved as instructed to by Jerry, and this was the agreement of the parties In a court of law, the contract as it stands is for a 20xgarage at $30, Please also see attached the email from GNR attempting to say we owe them money for cancellation even though they breached the contract by refusing to honor the terms of the contract to build a 20xgarage for $30, Please see GNR's attempt to charge us $3,for Elliot Designs and please see Elliot Design's invoice for only $as evidence of GNR's deception and FRAUD GNR continues to make claims and act in bad faith GNR defrauded us of our $10,of hard earned money and gave us nothing in return.Please also see attached an estimate from another contractor to build the same garage for the same price range We did not believe it was too good to be true and we did not say that - everything in GNR's response to our Revdex.com complaint is COMPLETELY and FRAUDULENT.We have a full recording of our meetings with the owner of GNR, Sanchez ***, in which he states knowledge of Jerry's work, and states he will return our money - further proof of Sanchez's deceit The recording is being transcribed and will be used in a court of law and with the Attorney General and the Department of Labor to make sure GNR NEVER does business again if we do not get our money back You took $10,of our money and gave us nothing!!!!! We are an elderly couple that is retired, that is our life's savings and you stole it from us - you defrauded us - you gave us nothing and you are continuing to refuse to right this wrong by continuing to hold on to our money

Please find attached a copy of the ContractI feel it will speak for its selfAs you can see it clearly states on two pages #and #that the amount is $35,***'s have no paper work to back up their claim of $30,and refuse to work out the details that were missing in the contractGNR has stated numerous times that we will build the garage, but details need to be clarifiedIt is GNR's hope that this can be worked out with the ***'s

Revdex.com:
I have reviewed the response made by the consumer in reference to complaint ID .***, and find that arbitration is necessary

May 25, 2016In response to ID# 11447854.I have spoken to [redacted] and he has never received the email from the [redacted]’s nor any Idea what email address it could have been sent to.[redacted] at [redacted] can be contacted at [redacted] to verify his involvement of this Claim #[redacted].It can also be verified with [redacted] that not all supplementals are approved. That doesn’t mean the work wasn’t done nor approved to do by the homeowner. Which in this case both are true.  The [redacted]’s were given a Claim in January for what the Insurance Co expected to be covered under their insurance. In April they were given a revised Claim.  Anything over and above the claim would be billable to the homeowners. Which is also true. The [redacted]’s had numerous chances during meetings with Sanchez and [redacted] to discuss anything they felt misunderstood about.It is GNR’s position that the out outstanding balance of $249.34 is still owed.Thank you~[redacted]GNR Construction952-595-5479 Tell us why here...

A contract dated 6/6/16 for a 16x24 Garage and new roof was signed by [redacted], [redacted] and [redacted], at which time the [redacted] paid check # 3506 in the amount of $10,000.00. On 7/27/16 a change order signed by [redacted], [redacted] and [redacted] indicates “According to the...

City of Minnetonka the original plans to construct an attached garage could not be approved. A 20x24 non-attached garage will be built at the East side of the back yard.” (copy attached).  Since meeting with [redacted]’s back in October, I have been informed by the City the [redacted]’s were aware of the set back conditions set forth to their property and mislead [redacted] that an attached garage could be built. I am not aware of [redacted]’s nor [redacted] changing the contract price to $30,570.00.  I am aware of a change order signed on 7/11/16 for “GNR Construction to do all work that Western Nation Ins is paying for!” in the amount of $9593.58 of which $4596.55 was paid by check # 3514 on 7/12/16. Another $5000.00 was paid on 8/17/16 check # 3530 to finish payment of the roof/Ins claim. I am not aware of conversations the [redacted]’s had with the City of Minnetonka. However, I am aware of the [redacted]’s telling the Architect to change the garage from a 20x24 to a 22x24. When I asked the Architect why she changed the plans, she stated The clients asked [redacted] to make the garage larger so that is how the plans ended up at a 22x24 garage. On 10/10/16 Mr. [redacted] called the office asking when will the tree to coming down? My office responded with we will call you prior to the tree guys getting there. Mr. [redacted] went out and marked the tree for removal with a sign he made. On 10/11/16 Tracy from my office spoke to Mr. [redacted] to inform him the tree guy would be coming at which time Mr. [redacted] told her the tree was marked and ready to be taken down. In an attempt to remedy the [redacted]’s and build a 22x24 as they requested, I gave them a proposal of what the actual cost of a 22x24 garage cost. Numerous times during the conservations the [redacted]’s said “I knew it was too good to be true!” I asked what they meant and they stated “[redacted] was the lowest bid we received to build the garage."I have never agreed to return anything. I did however agree to do everything I could do to build the [redacted]’s a garage for the contract price of $35,570.00, so I presented different options that “could” work. GNR is more than willing to build a 22x24 garage as stipulated in the Specification packet signed May 3, 2016, however as can be read there will have to be changes and a new packet will have be signed by both parties.As owner of GNR I can assure you that [redacted] is no longer with the company because of inconsistencies such as this contract.  The contract clearly states $35,570.00. As discussed with the [redacted]’s the contract has many inconsistencies, such as:Actual Garage SizeElectric (outlets, lights, power to the garage)SidingWindow (remove from existing and reinstall in new garage)LandscapingAsphalt DrivewayAll of the above was omitted from the Contract as well as the Specification Packet dated 6/6/16. The [redacted]’s have breached the contract. Please refer to the back page of the contract: Additional Terms – Page 2.1.     1. Agreement Documents and Changes. The Agreement is subject to approval of GNR Construction, Inc., management who may decline the Agreement prior to the start of work….”2.     11. Cancellation if prior to our performance of work you cancel this Agreement without legal right to do so, we will be entitled as liquidated damages (and not as a penalty) to our actual costs incurred (including any restocking charges) plus 25% of the Agreement price. After work has begun, you are responsible for the entire agreement price. In conclusion, it’s GNR’s hopes to resolve this matter amicably without arbitration.

[A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID .[redacted], , and find that arbitration is necessary. Sincerely,[redacted]

I am rejecting this response because:We have only worked with [redacted], we have never heard of, nor heard from, [redacted].  As for GNR, the only person we have contact information for is [redacted], who we worked with the entire time.  When [redacted] came to our house to collect the final payment, he had a post it note with a few numbers written on it with names beside them.  We have never received an itemized invoice, nor did our insurance company last we heard.  One of the items on the post it was for structural damage repair at $250 and another was for tree damage at $250.  The only structural damage that occured was caused was by the tree hitting our power lines which is why the insurance claim was filed.  When I asked [redacted] why there were two charges for what I understood to be the same thing, he said he didn't know and scratched it from the list.  I am surprised to hear that [redacted], who we've never heard from, accepted all other costs except for the cost of the tree damage which started the claim. I have attached the initial and final claims from insurance.  The initial claim shows the replacement cost value of the claim to be $7250.52 on page 8.  The final shows the replacement cost value to be $7991.56.  Both were issued by [redacted].  The increase in the replacement cost value, $741.04, was the cost of the supplementals. As for GNR not hearing from us, we sent [redacted] the below email on April 25th explaining the situation:Hi [redacted],I am writing this to you in an email because it is easier for me to keep all the numbers straight if they are written down.  Please feel free to call me at any point.  I am happy to talk it over with you.  After going over our numbers again after you left on Friday, [redacted] and I realized that we were not on the same page with the numbers that we were all looking at.  When we signed the contract in January, we were given the insurance estimate of $7250.52 and we were under the assumption that was what the original contract was written for.  After we paid Sanchez check # 5164 of $1619.96 on April 14, we fulfilled that contract.  On that point, we all agree that the money was paid and the contract was fulfilled.  We also wrote a check for $809 for the electrician which was to cover the cost of unforseen electrical work that was not written into the original contract.  Again, I think we all agreed that check fulfilled that work.However, what I think got lost in the conversation was that at the point that the contract was written for the $7250.52 estimate, our insurance company had only paid us $5184.76.  Because we have a $1000 deductible, we were still owed $1065.76.  (7250.52-1000-5184.76 = $1065.76)  We were told that this amount of $1065.76 was being held back as recoverable depreciation and would be paid to us after the job was completed.Now, when the work was finished, GNR submitted paperwork stating that the work was done and also submitted paperwork to get insurance to pay for the supplemental work that was not covered in the original estimate.  After [redacted] from [redacted] and [redacted] from GNR worked together, our final check and updated estimate were delivered.  The final estimate was for $7991.56.  The difference between the final estimate and the one that was used to write the contract was $741.04.  ($7991.56 - $7250.52 = $741.04).  We were issued a final check from insurance that totaled $1806.80.  This check, however, was not all supplementals.  It was supplementals ($741.04) plus the amount that we were still owed from the original estimate that was held back for recoverable depreciation ($1065.76).  $1065.76 + $741.04 = $1806.80.After looking back at emails from [redacted] and [redacted], it looks as though maybe some information got crossed.  According to an invoice that was sent from [redacted] to [redacted], GNR was asking [redacted] to pay $1619.96 in supplementals (see below).  As I mentioned above, we only received $741.04 in supplementals.  [redacted] had sent an email to [redacted] stating that GNR would, in fact cover some of the supplementals, but this email failed to include a total dollar amount (see below).  Therefore, it is my conclusion that you all at GNR were under the impression that [redacted] was paying more supplemental than we actually received.  On Friday, when you and [redacted] and I were sitting down to discuss all of this, I think we came to some agreements, but I think we all had a different understanding of what we were all looking at.  Thanks for explaining to us how supplementals work.  We are in total agreement that all supplemental money that we received from [redacted] should go to you and we are happy to pay it.  However, I think the point was missed in our discussion that we were only paid $741.04 for supplementals.  I described this above.  I think what happened is that GNR was expecting that we got paid $1619.96 in supplementals, but that was not the case.  We were paid a check for $1806.80 but, as I explained above, that check was also depreciation from the original estimate that was held back and issued in that last check.Because I knew this information coming in to our meeting and I thought I had explained it well enough to you and [redacted] when we were at our meeting, I assumed that we were all talking about the same thing.  When you were asking us for a check greater than $741.04, you were asking us for costs that you incurred above and beyond our original estimate and the supplementals.  [redacted], however, did not have the information correct (that our last check was supplemental plus depreciation) and thought the money that we were paying you was all supplemental money from insurance.  Looking back on our conversation, [redacted], I am not sure that you had all of the information and whether or not you knew that we were only paid $741.04 in supplementals.  Was GNR looking to be paid above and beyond what what we were paid by insurance?  We wrote you a check for $1394.96 and frankly, I am not sure how we came up with that number because there were a lot of numbers being talked about.  I do know that means we paid you $653.92 above and beyond what we have received from insurance.  If this was your understanding of what was going on while we were talking on Friday, then I guess that is that and we'll learn to look a little closer at our paperwork in the future.  If, however, you were not aware that this was the case and you were certain that we were paying you with insurance money, we would ask that you issue us a refund of $653.92.  We would also ask that when you work with people in the future, that you discuss with them the possibility of them having to pay more than what insurance will cover as the work is being done.  Not after all the work is complete.  This part was very confusing and frustrating for us.  Again, I am happy to discuss all of this with you in person if you would like.  I know that this has been a long and confusing process, but I think that now everyone has all of the information.  I have attached copies of the checks that we received from [redacted] if you would like to see them.  I am also happy to re-send the original and final estimates, but you should have them in your files already.Thanks,[redacted] and [redacted]

ID # [redacted] October 12, 2016 [redacted]Medication Coordinator – Revdex.com220 S. River Ridge CircleBurnsville, MN 55337  RE:[redacted] and [redacted]Minnetonka, MN 55345 Response is line by line of [redacted]’s statement. The Contract with...

the [redacted]s was signed on June 19, 2015. The City of Minnetonka approved the plans 9/23/15 (which were engineered by Kalvin at KJR Group, LLC) Due to a variance issue regarding driveway, potential design and property line issues on the house there were delays. There was no time line of when the project would be completed and how [redacted] came up with 5-6 months is just plainly made up. As you can tell it took over 3 months for the permit. The [redacted]s have paid GNR Construction $188,010.43 as of today's date. The contract was signed for $206,070.00 and 3 change order's in the amount of $8,398.00. $206,070 + $8,398=$214,468.00 There is still a balance of $26,457.57 of which I agreed to take off $2,200.00 for the window grids and storm doors.  $24,257.57 balance due to GNR. [redacted] has refused to make payments as agreed to in the signed contract. Michal [redacted] of [redacted] [redacted] did send a letter on 9/20/16 requesting a schedule. On 9/27/16 I responded to his letter, that it is GNR's intent to finish the project as soon as possible. The [redacted]'s do have a new furnace for their addition. [redacted] is correct the Electrician has not come back to connect the wiring. The ceiling in the garage has not been completed because the electrician will need access to this area to complete the furnace connections. The pipes are insulated and unless it gets below 32degress for a long period of time, the pipes are not going to freeze. [redacted] states" there are many item's in the interior of the house that are half finished or need slight adjustments", but only names  "poorly installed tile in the main floor bath". I read that as one item. The tile was installed correctly. [redacted], [redacted], [redacted] and I, all had a meeting and all agreed on what was to be repaired. [redacted] made the repairs. The concrete sub-contractor was hired and paid $6500.00 to do the concrete work. He showed up a couple days, built some forms for the stairs and never showed again. GNR went to court with him on 10/10/16, and he has til 10/22/16 to get the work done.  The grading was done and the [redacted]s have never put in grass seed so the dirt did run and will continue to run until landscaped. Landscaping is not in our contract. The siding will be finished after the concrete stairs are installed. The concrete flooring in the basement was jack hammered out by the Plumber's. They had to do this as part of the job for the new drain system. The concrete will be finished when the concrete stairs, apron and landing are completed. The stucco holes did occur when their existing AC unit was removed. The fencing will be reinstalled again when the concrete is completed. "The contractor has been difficult to work with……" Myself and my office have had numerous conversations with [redacted] to ask "[redacted] to be civil, leave the workers alone when they are working, and most importantly not to verbally abuse anyone. Yes, there have been great strides of work done and then a couple of weeks where things go slow. That is the nature of the construction business. Factors including weather, schedules, materials, family events can all affect a job and the progress. [redacted] is a VERY impatient woman! She has scolded workers, subs, office employees and me with no merit to do so. [redacted] has been provided lien waivers. Every sub hired has complained to me about the smell of "ammonia" from the animal urine and feces. Numerous calls to [redacted], asking in a polite way to please clean up the area's the workers are in have been placed. Because of this and [redacted]'s constant berating of people, a lot of subs will not return to the project. For example, 10/4/16 I had an electrician go to the house and see if he would hook up the furnace lines. He was welcomed by [redacted] telling him "I called the Revdex.com on GNR and you should not get involved with them." Needless to say he refused the work. Yes, the sheetrock will be fixed at the main floor bathroom, when the other areas of sheetrock can go in. However, the electric will need to be completed first. Yes, the switch will be fixed when I can get an electrician there. [redacted] claims the flooring guys broke her mail box. When in truth the mailbox was never installed properly and just fell over after time because of poor installation.  GNR's concerns are that [redacted] stay out of the way of the sub-contractors and workers while on site. Stop screaming at people and clean up the urine and feces, so the work can be completed inside.OrGNR and the [redacted]s part ways.