GNS Check cashing

October 23,I am writing this letter with regards to the complaint that I filed for GNS check Cashing ID# [redacted] I called on 9/27/to inquire if the information they were telling my son was correct, I wish they would have monitors so the call could be pulledI was not upset when I called as I was just getting informationHowever when MrsKarina was being rude towards my questions I advised her that there was no need for her to raise her voice or get upset as I was just asking information, she hung up on meNo one called her/them stupidWhen I called back I asked to speak to the supervisor there someone referred me to Stephanie she said she was the supervisor there and that her bosses name was NormanWhen I asked her if I could speak to him she advised me that he was on vacation for a couple of weeksThe account number my son has for [redacted] was correct as I have also sent money to her account from the same establishmentStephanie verified that by looking at my history and said well I see you have sent her money before maybe she closed her accountWhen I called back to their 3rd party vendor to inquire about this long process they informed us that [redacted] bank which is the bank the money was sent to had troubles that whole weekend and all transactions were returned to the sendersSo the explanation that was given to us that we had provided in incorrect number and that we would be charged another fee to resend and that we would not receive the fee of sending this money was untrue alsoThe 3rd party company advised us that they should have it back in 1-business daysWhen my son picked up the money he was given the FULL amount as they had been aware of the problem for [redacted] bankThat was appreciated as it cost to send the moneyIf those are not the correct names Stephanie and Norman well then the employees made them upJust called the establishment again and asked for Norman she told me that she is just an employee there and that her name is Norma and that the supervisors name is EricaNorma could not remember Erica's last name thoughSo I am not sure who is who at this place as they like to make up namesI truly only use this business as its close to my house and convenient however there customer skills of the people that work there leave a lot to desireThe attitude at this place of business is not to help customers but to make them not want to come back.If I can be of any further assistance please let me know

October 23,2015I am writing this letter with regards to the complaint that I filed for GNS check Cashing ID# ***I called on 9/27/to inquire if the information they were telling my son was correct, I wish they would have monitors so the call could be pulledI was not upset when I called as I was just getting informationHowever when MrsKarina was being rude towards my questions I advised her that there was no need for her to raise her voice or get upset as I was just asking information, she hung up on meNo one called her/them stupidWhen I called back I asked to speak to the supervisor there someone referred me to Stephanie she said she was the supervisor there and that her bosses name was NormanWhen I asked her if I could speak to him she advised me that he was on vacation for a couple of weeksThe account number my son has for *** *** *** *** *** was correct as I have also sent money to her account from the same establishmentStephanie verified that by looking at my history and said well I see you have sent her money before maybe she closed her accountWhen I called back to their 3rd party vendor to inquire about this long process they informed us that *** bank which is the bank the money was sent to had troubles that whole weekend and all transactions were returned to the sendersSo the explanation that was given to us that we had provided in incorrect number and that we would be charged another fee to resend and that we would not receive the fee of sending this money was untrue alsoThe 3rd party company advised us that they should have it back in 1-business daysWhen my son picked up the money he was given the FULL amount as they had been aware of the problem for ***bankThat was appreciated as it cost to send the money.If those are not the correct names Stephanie and Norman well then the employees made them upJust called the establishment again and asked for Norman she told me that she is just an employee there and that her name is Norma and that the supervisors name is EricaNorma could not remember Erica's last name thoughSo I am not sure who is who at this place as they like to make up namesI truly only use this business as its close to my house and convenient however there customer skills of the people that work there leave a lot to desireThe attitude at this place of business is not to help customers but to make them not want to come back.If I can be of any further assistance please let me know

October 23,2015
I am writing this letter with regards to the complaint that I filed for GNS check Cashing ID# [redacted]. I called on 9/27/15 to inquire if the information they were telling my son was correct, I wish they would have monitors so the call could be pulled. I was not upset when I called as I was just getting information. However when Mrs. Karina was being rude towards my questions I advised her that there was no need for her to raise her voice or get upset as I was just asking information, she hung up on me. No one called her/them stupid. When I called back I asked to speak to the supervisor there someone referred me to Stephanie she said she was the supervisor there and that her bosses name was Norman. When I asked her if I could speak to him she advised me that he was on vacation for a couple of weeks. The account number my son has for [redacted] was correct as I have also sent money to her account from the same establishment. Stephanie verified that by looking at my history and said well I see you have sent her money before maybe she closed her account. When I called back to their 3rd party vendor to inquire about this long process they informed us that [redacted] bank which is the bank the money was sent to had troubles that whole weekend and all transactions were returned to the senders. So the explanation that was given to us that we had provided in incorrect number and that we would be charged another fee to resend and that we would not receive the fee of sending this money was untrue also. The 3rd party company advised us that they should have it back in 1-2 business days. When my son picked up the money he was given the FULL amount as they had been aware of the problem for [redacted]bank. That was appreciated as it cost 12.00 to send the money.
If those are not the correct names Stephanie and Norman well then the employees made them up. Just called the establishment again and asked for Norman she told me that she is just an employee there and that her name is Norma and that the supervisors name is Erica. Norma could not remember Erica's last name though. So I am not sure who is who at this place as they like to make up names. I truly only use this business as its close to my house and convenient however there customer skills of the people that work there leave a lot to desire. The attitude at this place of business is not to help customers but to make them not want to come back.If I can be of any further assistance please let me know.

To whom it may concern,My name is Erika P[redacted], Administrator for GNS CHECK CASHING. I am responding to a letter from the Revdex.com in regards complaint ID [redacted].I spoke to Karina R[redacted], the employee referenced as the rude cashier on this complaint and have a statement attached to...

this mailing. The statement is in Spanish, however, I will translate for you and if there is a translator available at your office they can translate for you as well.I, KARINA R[redacted].HEREBY I DO NOTE THAT THE DAY 9/27/15 [redacted], SENT A WIRE IN THE AMOUNT OF $120.00 [redacted] THE WIRE NUMBER IS #[redacted] THIS WIRE WAS CANCELLED BECAUSE OF A WRONG ACCOUNT NUMBER.TO BE ABLE TO RETURN THE MONEY OR DO A NEW WIRE WE HAVE TO WAIT FOR REIMBURSEMENT FROM OUR THIRD PARTY COMPANY [redacted]. I EXPLAINED THIS TO [redacted] AND VERY POLITELY AGREED TO WAIT FOR THE REFUND. HOWEVER, [redacted] CALLED VERY UPSET DEMANDING THAT WE RETURNED SAID REFUND.I EXPLAINED TO [redacted] THE SITUATION WITH THE WIRE BUT SHE WAS ANGRY AND PROCEDED TO INSULT ME BY SAYING THAT WE WERE STUPID AND INEPT. MY RESPONSE TO HER WAS VERY EDUCATED AND TOLD HER THAT IF SHE KEPT INSULTING US IN THAT WAY WE COULD NOT HELP HER ANYMORE SINCE THE WIRE HAD ALREADY BEEN DONE AND THAT THE WIRE WAS SENT BY HER SON. UNSATISFIED SHE CALLED BACK AND SPOKE TO MY COWORKER, SHE EXPLAINED AGAIN THE SITUATION WITH THE WIRE WHEN SHE BEGAN TO INSULT HER AGAIN TELLING HER THAT WE WERE STUPID, INEPT AND WE WERE WORTH NOTHING.AND THAT SHE WANTED THE MONEY THAT SAME DAYKarina R[redacted] was adhering to our company's policies and procedures. We are advised by our third party company not to refund the money until the refund is applied to our account. Sometimes the wires go thru and there is no way to get our money back. There is no evidence that my employee had entered the wrong account number or that [redacted] provided the wrong number which sometimes happens. We urge our customers to review the receipt prior leaving our store.In regards to [redacted] speaking to a Supervisor, there is no one here by the name of Stephany. Also the company's manager name is not Norman, its Mr. Majer S[redacted]. We are sorry we have had this situation but unfortunately those are the policies and procedures.If you have any questions, please don't hesitate to call. You can reach me at ###-###-####.Sincerely,
Erika P[redacted] Administrator

To whom it may concern,My name is Erika P[redacted], Administrator for GNS CHECK CASHING. I am responding to a letter from the Revdex.com in regards complaint ID [redacted].I spoke to Karina R[redacted], the employee referenced as the rude cashier on this complaint and have a statement attached to this mailing. The...

statement is in Spanish, however, I will translate for you and if there is a translator available at your office they can translate for you as well.I, KARINA R[redacted].HEREBY I DO NOTE THAT THE DAY 9/27/15 [redacted], SENT A WIRE IN THE AMOUNT OF $120.00 [redacted] THE WIRE NUMBER IS #[redacted] THIS WIRE WAS CANCELLED BECAUSE OF A WRONG ACCOUNT NUMBER.TO BE ABLE TO RETURN THE MONEY OR DO A NEW WIRE WE HAVE TO WAIT FOR REIMBURSEMENT FROM OUR THIRD PARTY COMPANY [redacted]. I EXPLAINED THIS TO [redacted] AND VERY POLITELY AGREED TO WAIT FOR THE REFUND. HOWEVER, [redacted] CALLED VERY UPSET DEMANDING THAT WE RETURNED SAID REFUND.I EXPLAINED TO [redacted] THE SITUATION WITH THE WIRE BUT SHE WAS ANGRY AND PROCEDED TO INSULT ME BY SAYING THAT WE WERE STUPID AND INEPT. MY RESPONSE TO HER WAS VERY EDUCATED AND TOLD HER THAT IF SHE KEPT INSULTING US IN THAT WAY WE COULD NOT HELP HER ANYMORE SINCE THE WIRE HAD ALREADY BEEN DONE AND THAT THE WIRE WAS SENT BY HER SON. UNSATISFIED SHE CALLED BACK AND SPOKE TO MY COWORKER, SHE EXPLAINED AGAIN THE SITUATION WITH THE WIRE WHEN SHE BEGAN TO INSULT HER AGAIN TELLING HER THAT WE WERE STUPID, INEPT AND WE WERE WORTH NOTHING.AND THAT SHE WANTED THE MONEY THAT SAME DAYKarina R[redacted] was adhering to our company's policies and procedures. We are advised by our third party company not to refund the money until the refund is applied to our account. Sometimes the wires go thru and there is no way to get our money back. There is no evidence that my employee had entered the wrong account number or that [redacted] provided the wrong number which sometimes happens. We urge our customers to review the receipt prior leaving our store.In regards to [redacted] speaking to a Supervisor, there is no one here by the name of Stephany. Also the company's manager name is not Norman, its Mr. Majer S[redacted]. We are sorry we have had this situation but unfortunately those are the policies and procedures.If you have any questions, please don't hesitate to call. You can reach me at ###-###-####.Sincerely, Erika P[redacted] Administrator