GO Classy Tours, Inc.

Good morning ***I am sorry for this inconvenience, and that your Toluna account has been closed. However, after reviewing your survey history, we have discovered that in 2016, your account has been flagged times for issues with your survey submissions. More specifically, you have
been terminated from surveys for speeding, providing the same answer across all multiple choice questions and entering bad data or gibberish in open-end response fields. The most recent flags on your account occurred with surveys taken on September 26th and one on October 12th, and all included entering bad data in open-end response fields. Due to the excessive number of flags on your account, we unfortunately can no longer invite you to participate in Toluna surveys, and are unable to re-open your account at this time. The actions we have taken to close your account are in accordance with the Toluna terms and conditions, which require members to provide truthful and thoughtful responses to all questions, and provide Toluna the right to close any account without notice if we discover our terms have been violated.With regards to your account balance, I do see that you still currently have 147,points available, which equals $49.17. Typically, these points would be forfeited, in accordance with our terms, however, we will make an exception for you, and have our AP department issue a check payment to you for this final amount due. The check will be issued to the address listed in your account - noted below. If there is any change to this address, please let us know as soon as possible so we may inform our AP department. The check will be issued to you within about weeks.*** ***
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*Thank you,Toluna Support

Good afternoon ***,
I am sorry that you are not happy with my response, however, while no bonus incentive has been issued both myself and the support team have been apologizing to you for the inconvenience, and we are indeed very sorry that we have been unable to issue the payment sooner. This applies to all of our members, who we have been working with on this issue for the last few weeks. With regards to notification, yes, I agree had we been able to predict that checks would fall this far behind, we would have sent notification sooner. Unfortunately, what we expected week after week did not fall in line with our AP department's schedule, and sadly, we did drop the ball on letting members know. While we can't change the past, we can only improve going forward
As far as the Rewards Center, we cannot post banners directly to the page regarding delays, but a blog has been posted notifying members of payment delays, and what is going on. Our blog can be viewed at ***.***.com
In reference to your payment being in process - we generate payment files weekly, and once that file is generated the payment status goes from Requested to Processing. So, yes, the check has been in process, and typically once it reaches that stage we will not go back and cancel the payment. Due to the delays, we've been overriding that rule, but it seems that the person you spoke with was unaware, otherwise we certainly could have accommodated that for you as well
Finally, as far as your payment, as mentioned it will mail out next week. I cannot expedite that further, no matter how much I wish I could. If you wish not to accept our resolution until you have the check in hand, I completely understand. The delay you experienced is atypical, and not acceptable. We're happy to help answer any other questions you have, and you may reach me directly for assistance at ***rewards@***.com
Best Regards,
*** Support

Hello again,I checked our system and confirmed that the account has not been re-opened yet, so I've sent an urgent email off to our support team to take care of this for you and follow up with you as soon as possible. With regards to payments, despite your account being closed, the team noted that the payments still would have been issued to you, although yes, it can take several weeks for delivery. I am located in the US, and unfortunately do not have the visibility into our payment processes for members in the UK and EU to provide more information on the reason for the delay in delivery.As far as your accounts status goes, our records show that since August, 2016, we have had instances where our clients could not validate that you completed surveys, instances where it appears you attempted to hit a survey completion page without completing the study, and instances of speeding through surveys which raises concerns about data quality and how carefully each question was read. Because of the combination of these flags on your account, we blocked you in accordance with our terms and conditions. Despite these flags, we are giving you another opportunity to continue being a panel member and participate in our surveys, and this will be rectified today. Please note however, that should any additional flags be raised going forward, or should any activity occur which is in violation of our terms and member code of conduct, it will result in the permanent closure of your account.Please direct further questions to our support team by using the contact us links on our website.Regards,Toluna Support

Good morning ***I'm so sorry that you're still having trouble with your account. Most of our support staff was out of the office over the last week or so for the holidays, which is likely why you have not received additional follow up. I'll have Lauren and the team review your account and messages again this morning and see what's happening. We'll discuss internally what options we can provide - and send those recommendations to you today so we can make sure that you are finally paid.Please let me know once you've heard from our staff so we can take things from there.Thank you,StephanieToluna Support

Good morning,After discussing this member's account with our UK support team, they informed me that they are already in direct contact with the member regarding his account and reasons for closure. The team will be re-opening the account on a probationary basis, and will follow up with the
member directly through his existing support ticket with Toluna.The member may reply to that ticket for further details and questions regarding the account and any payments due.Thank you,Toluna Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Good morning,After discussing this member's account with our UK support team, they informed me that they are already in direct contact with the member regarding his account and reasons for closure. The team will be re-opening the account on a probationary basis, and will follow up with the
member directly through his existing support ticket with Toluna.The member may reply to that ticket for further details and questions regarding the account and any payments due.Thank you,Toluna Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** lets forget the matter

I will accept the payment that they apparently tried to send me at an old address My address was not correct and I do not believe that I received the previous e-mail to change it If the $payment can be mailed to me at the address I listed in the complaint, that would be perfectly acceptable *** ***
*** *** *** **
*** ** *** Thank you,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Good morning ***,I do apologize for the inconvenience, I've reviewed your account activity, and can say that your account was flagged due to the high activity and extremely high earnings over a very short period of time. Whenever we see that a member has accrued a large number of points in
such a short period, we always take extra time to review the activity and ensure that no fraudulent actions are occurring.In your case, I can see that you participated in nearly surveys just in January, which explains how your points grew so quickly. I do not see any specific survey flags at this time to indicate our terms were violated, so I have re-opened your account in our system, and you may continue participating in our surveys. Additionally, your current *** request is still pending, and will be processed next Monday, the 30th. Your remaining points are still listed in your available balance.Please note that we will continue to monitor your activity for the time being to ensure that everything remains within our terms. Please reach out to our support team with any additional questions.Thank you,Toluna Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** lets forget the matter

Good afternoon,Again, I apologize for the inconvenience, at times we cannot control the time between delivery of new codes. And while we state delivery within hours on the site for gift cards, our terms and conditions do specify that reward delivery may take up to weeks overall. This can be due to lack of inventory, or processing delays. In your case, I am sorry for any miscommunication regarding why the request was rejected, however, as we were unable to fulfill the request at the time, your points were returned to your account to allow you to select an alternate reward.For your reference, the *** option was returned to the site yesterday, and I see that you have already re-requested payment. As codes are back in stock, this request will be processed by the end of the day tomorrow (June 22nd). Best,StephanieToluna Support

is really not fair, because I spend time truthful and thoughtful to answer survey in toluna, I really to sad about that, I only accept payment paypal, not a check payment, I can give toluna bad review in survey police, if you cant send money via paypal. thank you
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint* ***
I am rejecting this response because: I did the things that Toluna said to do, and I still cannot access my accountPlease help
Sincerely,
*** ***

Good afternoon,I am sorry for the inconvenience, it seems that there was some miscommunication internally about *** We actually ran out of *** codes last week, and were forced to temporarily deactivate the option on our site. Typically, we will hold requests if we feel that new
codes will be available within a week or so, but in this case, it seems that the team made a managerial decision to cancel all pending requests and return points to members so they could select an alternate reward, rather than keep people waiting.An email should have been sent out to you last week, explaining why your request was cancelled, but I apologize if that did not reach you. I can assure you that the cancellation was not a reflection on your account or our processes, and your next payment requests will be sent through without an issue. With regards to ***, I expect to have the option live on the site no later than Wednesday, as our new codes are coming through this afternoon.Please do let us know if you have any additional questions, and we will be happy to assist you.Thank you,StephanieToluna Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Good afternoon ***I am so sorry about the issues with your account, unfortunately, I am unable to re-open your account at this time, but I am arranging for our AP department to issue a check to you for your remaining balance - $- and this will be issued to the address you specified in
your Revdex.com inquiry. We will have this sent within 4-weeks.With regards to the 1099-MISC, Toluna issues these if a member's earnings reach or exceed $in a given year, however, we do NOT include *** payments in that total, as *** has separate IRS regulations, and may issue you a separate 1099-MISC form. If we included those payments in our calculations, it would create the risk for you to double report the income. In your case, you requested $in check payments last year, and $1,in ***. I recommend checking with *** on whether they will send you the necessary tax form, and check with your tax professional on how to report the earnings on your return.Please reach out to our support team if you have any additional questions and we will be happy to assist you.Thank you,Toluna Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I'm not pleased with this responseas I have been a loyal customer and referred so many friends, but I will move on and find better companies to work withThank you
Sincerely,
*** ***

Hi ***Thank you for trying the troubleshooting steps. Our social media manager did reply to your last message this morning, and we see on Facebook that you read her reply, but you have not responded to it. In order to find a solution to this issue we ask that you please contact us at *** so the team can work with you one on one to solve this and see that your points are redeemed. Thank you,StephanieToluna Support