GoFastParts.com

I am rejecting this response because:7/22/ Response to ID [redacted] The GoFastParts response is inaccurate and GoFastParts responses continue to adjust the facts with each correspondence Specifically; On Jun 6th GoFastParts agreed to pay return shipping (email 6/6/8:AM) "We've accepted your return requestOnce GoFastParts receives the item below, we'll issue a refund to your original payment method." Now the response states restocking fee was waived so the only item in dispute is freight, which they stated on 6/that they agreed to pay This shows even GoFastParts believes they owe me moneyThe response states "On 5/30/the customer contacted us to request a return and to have us look up the correct car cover" This is inaccurate What actually transpired was I called to return the truck cover that did not fit and the representative of GoFastParts said he would have to investigate why it did not fit After speaking to CoverCraft, GoFastParts realized there was more than one mirror style for a GMC 3500HD and that the one they advertised and sold would not fit a Denali 4x I own a Denali 4x4.To Clarify - GoFastParts used Amazon for this sale Amazon uses a "Garage" to help you identify parts that fit your vehicle The Amazon website identifies parts, accessories, tires, wheels, etc for your vehicle based on the information entered Once a part you want is identifed the Amazon website will display a GREEN window that tells you it fits, or displays a RED triangle telling you it does not fit Sometimes with a GREEN window there is an additional box that displays notes if there are additional items to verify before purchase When I purchased the cover in dispute I verified it fit, the GREEN window was displayed, and no additional notes were provided What should have happened, and GoFastParts has since changed several of thier on-line descriptions to include, was a note to verify mirror type and what mirror type this cover would fit The GoFastParts response now states that "There are clear instructions in the authorization and the phone agent also informed the customer that the returned product had to be clean with no marks, tire black, or exhaust sootCustomer was informed that the 1st cover would be inspected at Covercraft and rejected if any marking or dirt was on the cover per Covercraft policy" This is a blatant attempt by GoFastParts to adjust facts as the discussion continuesThis statement regarding "clear instructions" never took place This entire statement is fabricated In fact what did happen was on June 26, 2017, 3:52PM via email GoFastParts stated the cover had grease on the cover My response to GoFastParts was the photos they sent showed a place where the cover must have touched my exhaust pipe, which being a diesel, has a small amount of soot on the end of it I explained I was unaware of the soot mark and suggested they simply brush it off It is curious that now GoFastParts is claiming to have told me that the product could have no exhaust sootGoFastParts business with Amazon and Covercraft are not part of our dispute as I have no way of validating any conversations between GoFastParts and their partners My complaint is with GoFastPartsAs a MINIMUM, GoFastParts owes me money, and an apologyGoFastParts is stating I am demanding a full refundThis is true I was sold a cover that would not fit my Truck Once I spent my time to find out it did not fit and returned it, I expect my money Again, GoFastParts response states "**restocking fee has been waived**, yet they kept my money for the cover and now claim it is for freight.Any way GoFastParts spins it, they have kept money of mine due to errors in their dealings with other companies The facts remains the same, despite GoFastParts attempts to alter them

This is in response to complaint ID from [redacted] in reference to a sale made on Amazon.com order # 112-0###-###-####dated 5/19/for a Covercraft car cover part number C16847TT (screen print of order is attached) The customer ordered the wrong part number for his vehicle The customer evidently has extended towing mirrors on the vehicle and the part he ordered only fits an application with “standard or power mirrors” Customer did his own look up on part number , we were not involved in determining the part fitment for his vehicleThe order was processed and the cover was shipped to the customerOn 5/30/the customer contacted us to request a return and to have us look up the correct car coverWe determined the customer actually needed part number CWe explained to the customer that we could only ship the part number he ordered on an Amazon order per the Amazon policyWe could however issue him a Prepaid label and return authorization was issued through Amazon Email as is Amazon policy(Below is a copy of the return authorization) All returns must be NEW, UNUSED and in RESALEABLE CONDITIONAny return not received as new will be refusedMake sure to insure the return shipment for its full retail valueAny item that is lost or damaged by the return carrier and is not insured will receive no refundThere will be a 20% return handling fee and no refund issued for any freight paid**restocking fee has been waived [redacted] There are clear instructions in the authorization and the phone agent also informed the customer that the retuned product had to be clean with no marks, tire black or exhaust sootCustomer was informed that the 1st cover would be inspected at Covercraft and rejected if any marking or dirt was on the cover per Covercraft policySince the customer was getting a replacement cover we waived our return handling charges and even though we were paying the shipping cost on the 1st cover and the new replacement cover we also gave him a no charge prepaid return label for the 1st coverUpon inspection at Covercraft the car cover was found to be marked/dirty in several places and Covercraft would not accept the cover as a returnCovercraft did not issue us credit for the cover because of thisEven though we did not receive any credit from Covercraft we did issue the customer a 50% credit for the cover as a courtesyThe customer is demanding a full refund for a cover that was not returned in saleable condition and for which we absorbed the cost of the cover and the cost of shipmentsWe belive it is more than fair to the customer that we issue him a partial credit

This is in response to complaint ID 12235302 from [redacted]  in reference to a sale made on Amazon.com order # 112-0###-###-####833 dated 5/19/17 for a Covercraft car cover part number C16847TT (screen print of order is attached) The customer ordered the wrong part number for his vehicle....

The customer evidently has extended towing mirrors on the vehicle and the part he ordered only fits an application with “standard or power mirrors” Customer did his own look up on part number , we were not involved in determining the part fitment for his vehicle. The order was processed and the cover was shipped to the customer. On 5/30/17 the customer contacted us to request a return and to have us look up the correct car cover. We determined the customer actually needed part number C16846. We explained to the customer that we could only ship the part number he ordered on an Amazon order per the Amazon policy. We could however issue him a Prepaid label and return authorization was issued through Amazon Email as is Amazon policy. (Below is a copy of the return authorization) All returns must be NEW, UNUSED and in RESALEABLE CONDITION. Any return not received as new will be refused. Make sure to insure the return shipment for its full retail value. Any item that is lost or damaged by the return carrier and is not insured will receive no refund. There will be a 20% return handling fee and no refund issued for any freight paid. **restocking fee has been waived ** There are clear instructions in the authorization and the phone agent also informed the customer that the retuned product had to be clean with no marks, tire black or exhaust soot. Customer was informed that the 1st cover would be inspected at Covercraft and rejected if any marking or dirt was on the cover per Covercraft policy. Since the customer was getting a replacement cover we waived our normal return handling charges and even though we were paying the shipping cost on the 1st cover and the new replacement cover we also gave him a no charge prepaid return label for the 1st cover. Upon inspection at Covercraft the car cover was found to be marked/dirty in several places and Covercraft would not accept the cover as a return. Covercraft did not issue us credit for the cover because of this. Even though we did not receive any credit from Covercraft we did issue the customer a 50% credit for the cover as a courtesy. The customer is demanding a full refund for a cover that was not returned in saleable condition and for which we absorbed the cost of the cover and the cost of 3 shipments. We belive it is more than fair to the customer that we issue him a partial credit.

I am rejecting this response because:7/22/17   Response to ID [redacted].  The GoFastParts response is inaccurate and GoFastParts responses continue to adjust the facts with each correspondence.  Specifically;  1. On Jun 6th GoFastParts agreed to pay return shipping.  (email 6/6/17 8:46 AM) "We've accepted your return request. Once GoFastParts receives the item below, we'll issue a refund to your original payment method."  Now the response states restocking fee was waived so the only item in dispute is freight, which they stated on 6/7 that they agreed to pay.  This shows even GoFastParts believes they owe me money.2. The response states "On 5/30/17 the customer contacted us to request a return and to have us look up the correct car cover".  This is inaccurate.  What actually transpired was I called to return the truck cover that did not fit and the representative of GoFastParts said he would have to investigate why it did not fit.  After speaking to CoverCraft, GoFastParts realized there was more than one mirror style for a GMC 3500HD and that the one they advertised and sold would not fit a Denali 4x4.  I own a Denali 4x4.To Clarify - GoFastParts used Amazon for this sale.  Amazon uses a "Garage" to help you identify parts that fit your vehicle.  The Amazon website identifies parts, accessories, tires, wheels, etc for your vehicle based on the information entered.  Once a part you want is identifed the Amazon website will display a GREEN window that tells you it fits, or displays a RED triangle telling you it does not fit.  Sometimes with a GREEN window there is an additional box that displays notes if there are additional items to verify before purchase.  When I purchased the cover in dispute I verified it fit, the GREEN window was displayed, and no additional notes were provided.  What should have happened, and GoFastParts has since changed several of thier on-line descriptions to include, was a note to verify mirror type and what mirror type this cover would fit.3.  The GoFastParts response now states that "There are clear instructions in the authorization and the phone agent also informed the customer that the returned product had to be clean with no marks, tire black, or exhaust soot. Customer was informed that the 1st cover would be inspected at Covercraft and rejected if any marking or dirt was on the cover per Covercraft policy"  This is a blatant attempt by GoFastParts to adjust facts as the discussion continues. This statement regarding "clear instructions" never took place.  This entire statement is fabricated.   In fact what did happen was on June 26, 2017, 3:52PM via email GoFastParts stated the cover had grease on the cover.  My response to GoFastParts was the photos they sent showed a place where the cover must have touched my exhaust pipe, which being a diesel, has a small amount of soot on the end of it.  I explained I was unaware of the soot mark and suggested they simply brush it off.  It is curious that now GoFastParts is claiming to have told me that the product could have no exhaust soot.4. GoFastParts business with Amazon and Covercraft are not part of our dispute as I have no way of validating any conversations between GoFastParts and their partners.  My complaint is with GoFastParts. As a MINIMUM, GoFastParts owes me money, and an apology.5. GoFastParts is stating I am demanding a full refund. This is true.  I was sold a cover that would not fit my Truck.  Once I spent my time to find out it did not fit and returned it, I expect my money.  Again, GoFastParts response states "**restocking fee has been waived**, yet they kept my money for the cover and now claim it is for freight.Any way GoFastParts spins it, they have kept money of mine due to errors in their dealings with other companies.  The facts remains the same, despite GoFastParts attempts to alter them.