Gold Rush

[redacted] someone will be in touch with you directly to discuss thisHowever, as we have stated before, we are not a pawn shop and do not, and can not, make loansThe decision to sell is always yours to make and all sales to Gold Rush are final

Complaint: ***
I am rejecting this response because I have been told that "someone" would contact me since April 7thTomorrow is the last day of the month and I haven't heard a word from anyone at The Gold Rush.
Sincerely,
*** ***

This complaint is not from a Gold Rush clientThis individual was not involved in the transaction in any wayHe only showed up to complain about something he wasn’t involved in after the factHe has been belligerent and unwilling to listen to any reason or common sense regarding this situation as
he has also been informed of the details in this response by multiple members of the Gold Rush staff on multiple occasions prior to this Revdex.com complaintAccording to the conversation that our client had with the Specialist, these items belonged to her and she wanted to sell themThis issue really comes down to a matter of law and licensing for us, as he has already been informedWe do indeed have an "All Sales Are Final" policy that is in writing on a large sign on the desk in plain view of the client and in bold and hard-to-miss lettersIt is also printed on the documentation that is required to complete a transaction that also includes the client's signature and fingerprintIt is also verbally communicated to the client prior to finalizing a transactionWe emphasize that policy clearly, thoroughly, and repeatedly because we are not a pawn shopAgain, this gentleman is NOT a Gold Rush client and was NOT involved in the transaction, interaction, communication, or decision to complete the transaction that was made by our actual client - whom left a very positive and public review of her “Fast and Professional” experience after the factWe can not legally make loansWe can not buy something and then return it to you for a profit, as that would be a loanWe can not buy materials and return them dollar for dollar either, as that would still be considered a loanOur business does not make loans as we are not licensed to make loans and do not intend to make loansWhat you are asking of us would constitute a loan, and thus we would be in violation of a handful of lawsIt's not so much a matter choice as it is a matter of following the lawThis gentleman is essentially asking us to violate the law for someone who is not our clientWhile we do empathize with the situation, all sales are indeed finalThe client is always given the entirety of the choice to sell to Gold Rush or notWe do not present any offers to purchase materials with any obligation of any kind to sell to usOur client sold those items by her own choice and only after she had ample opportunity to make her own decisionUnfortunately, in this scenario, there isn't much we can do to offer any further remedy as we are simply not going to break the law and put our business, or our employees, in jeopardy

[redacted] someone will be in touch with you directly to discuss this. However, as we have stated before, we are not a pawn shop and do not, and can not, make loans. The decision to sell is always yours to make and all sales to Gold Rush are final.

The President of the organization, Clint M[redacted] has called you and left a detailed voice mail. You have yet to return his call. You need to speak with Mr M[redacted] directly. He will make another attempt to call you on Wednesday morning, May 2, between 9 and 10am. You do not have to be available, he will leave a voicemail with the correct call back number and we can work to find some resolution at a time that better suits you if need be.

Mr. [redacted]’s air conditioning system has been replaced. During his residency, Mr. [redacted] received warnings about his conduct toward our staff. Mr. [redacted] has agreed to move out in lieu of an eviction for nonpayment of rent. No further action is planned in response to this complaint.