Initial Business Response / [redacted] (1000, 9, 2015/10/22) */ On Saturday October 3, the [redacted] came to our dealership stating that they had gone to the DMV to license their Mini Cooper, but the DMV office informed them that there were two (2) additional Notice of Liens in the system for this vehicleThe first of which was from and the second was from At that time I did a VIN search on the MO DMV website which showed the two liensWe, The Auto Shoppe purchased this vehicle from [redacted] in December 0f 2014, and we received a Kansas title, with no liens printed on the titleOn the following Monday, October I contacted the auto auction regarding the issue, and they began working on getting the lien releases that I needed so that our customers could title and license the vehicleThe auto auction contacted the selling dealer, [redacted] of [redacted] and the title clerk there began the process of contacting the finance companies and ordering the lien releases needed Since I received a valid Kansas title from the auction, I had no reason to think that there might be a lien in MissouriAlong with the fact that the auctions are responsible for making sure all titlework is valid This issue with the Mini Cooper for the [redacted] is not something that happens very often, or really at allWe think that the original customer obtained a lien on the vehicle and the bank/finance company perfected the lien in Missouri where the lien originated, but the customer took the vehicle to Kansas to title and licenseSince a Missouri title was never issued, then the lien information was still in the Missouri DMV systemI want to add that these liens had been paid, so there were no open loans on the vehicle On October 14, 2015, I received the final lien release needed from the Mercedes dealership, and the paperwork was picked up by [redacted] I also, reimbursed the customers for the $title penalty that they would incur when registering the vehicle May I also add that this situation was addressed by the Missouri Department of Revenue Investigation Division, who acknowledged that we handled the situation in a timely manner, and took the correct and necessary steps to get the proper paperwork for our customer I have been in this business for years, and I cant really remember ever having this kind of issue with a vehicle titleThis was most definitely not a common title issue
Initial Business Response / [redacted] (1000, 9, 2014/12/19) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Suzuki of Springfield is no longer in businessThe parent company "Suzuki of North America" ceased business in late The Auto Shoppe received the approval of Suzuki of North America to do warranty work on all Suzuki going forward Unfortunately we are not able to do anything on the car retail side of the businessWe are a PreOwned dealership onlyIf the customer would like to come talk to us we will be more than glad to try and assist her further
Initial Business Response / [redacted] (1000, 5, 2017/02/22) */ Our issues began, when Unity Transportation did not pick up our vehicles, and only after calling them did we find out about a "repair issue" with their truckWe cancelled the dispatch, but a few days later, gave the load back to Unity, to pick up after their truck was repairedWhen the vehicles were finally picked up, we were told they would be delivered at 4:and then postponed to 7:30PMWhen the vehicles were not delivered we called Unity NUMEROUS TIMES to locate our vehiclesthen, over the course of hours we were told that the vehicles were on the truck and in TennesseeThe driver had some sort of "family medical issue" and drove his truck, with our vehicles, to TennesseeThen, within the same day, we were told by the driver and owner, ***, that the two of them were in some sort of "dispute"So, at this time we are not really sure where our vehicles areThen, the next day, we speak to the driver and he did not deliver the vehicles, because he had no gas moneyKeep in mind that it took HOURS for ***, the owner of Unity Transport, to ever answer his phoneOur vehicles were finally delivered on Thursday January I will not include the disgusting thing that the driver did in our vehicleTotally unprofessionalThe driver proceeded to come into our building, and proceeds to have a very loud, and not polite conversation with someone regarding his trying day, in the middle of our showroom, with customers within hearing distance After receiving the vehicles, we discovered that the Hyundai Sonata was damaged, the passenger mirror hanging from the unitNo prior damage was disclosed by Unity TransportWe proceeded to contact the auto auction, who has cameras at the gate, and records every unit coming in and outWhen the Hyundai left the auction, the passenger mirror was intact As per our conversation with ***, the body shop invoice to replace and paint the damaged mirror was $which exceeds his transportation invoice in the amount of $So, Unity Transport actually owes us $ Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) not a single word of the correspondent is accurate , our driver pick up both cars on the 9th of January and drop off the cars three days later on January 12th when the cars were being delivered it is customary for the accepting party to do a full inspectionthe cars were delivered properly and the bill of laden along with the inspection sheet was sign by the accepting party indication that there was no problem or nor damages It was only when we realize that we were not paid and began asking for payment that the dealer began complaining about phone call that went unanswered and car being dilevered late we have a clear and legible copy of our inspection report sign by them indicating no problems or no hanging mirror as reported .a copy can be provided upon requested Final Business Response / [redacted] (4000, 14, 2017/03/22) */ ***Document Attached [redacted] My only response is that my facts are accurate, whether [redacted] believes it or notHow could he say that not a single word of the statement is accurate?? He knows how this transportation disaster went downThe damage to the mirror was noted by the driver, attached is my copy of the delivery receipt, showing damage noted, written on the mirror, and I have attached a copy of the invoice to repair the damageI have stated the facts of this issue previously, and I stand by my comments It seems odd that [redacted] doesn't remember any of the issues that happened with this transport, didn't know his original vehicle had "repair issues", didn't know the truck with my two units went to Tennessee? I doubt that
Initial Business Response / [redacted] (1000, 9, 2015/10/22) */ On Saturday October 3, the [redacted] came to our dealership stating that they had gone to the DMV to license their Mini Cooper, but the DMV office informed them that there were two (2) additional Notice of Liens in the system for this vehicleThe first of which was from and the second was from At that time I did a VIN search on the MO DMV website which showed the two liensWe, The Auto Shoppe purchased this vehicle from [redacted] in December 0f 2014, and we received a Kansas title, with no liens printed on the titleOn the following Monday, October I contacted the auto auction regarding the issue, and they began working on getting the lien releases that I needed so that our customers could title and license the vehicleThe auto auction contacted the selling dealer, [redacted] of [redacted] and the title clerk there began the process of contacting the finance companies and ordering the lien releases needed Since I received a valid Kansas title from the auction, I had no reason to think that there might be a lien in MissouriAlong with the fact that the auctions are responsible for making sure all titlework is valid This issue with the Mini Cooper for the [redacted] is not something that happens very often, or really at allWe think that the original customer obtained a lien on the vehicle and the bank/finance company perfected the lien in Missouri where the lien originated, but the customer took the vehicle to Kansas to title and licenseSince a Missouri title was never issued, then the lien information was still in the Missouri DMV systemI want to add that these liens had been paid, so there were no open loans on the vehicle On October 14, 2015, I received the final lien release needed from the Mercedes dealership, and the paperwork was picked up by [redacted] I also, reimbursed the customers for the $title penalty that they would incur when registering the vehicle May I also add that this situation was addressed by the Missouri Department of Revenue Investigation Division, who acknowledged that we handled the situation in a timely manner, and took the correct and necessary steps to get the proper paperwork for our customer I have been in this business for years, and I cant really remember ever having this kind of issue with a vehicle titleThis was most definitely not a common title issue
Initial Business Response / [redacted] (1000, 9, 2014/12/19) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Suzuki of Springfield is no longer in businessThe parent company "Suzuki of North America" ceased business in late The Auto Shoppe received the approval of Suzuki of North America to do warranty work on all Suzuki going forward Unfortunately we are not able to do anything on the car retail side of the businessWe are a PreOwned dealership onlyIf the customer would like to come talk to us we will be more than glad to try and assist her further
Initial Business Response / [redacted] (1000, 5, 2017/02/22) */ Our issues began, when Unity Transportation did not pick up our vehicles, and only after calling them did we find out about a "repair issue" with their truckWe cancelled the dispatch, but a few days later, gave the load back to Unity, to pick up after their truck was repairedWhen the vehicles were finally picked up, we were told they would be delivered at 4:and then postponed to 7:30PMWhen the vehicles were not delivered we called Unity NUMEROUS TIMES to locate our vehiclesthen, over the course of hours we were told that the vehicles were on the truck and in TennesseeThe driver had some sort of "family medical issue" and drove his truck, with our vehicles, to TennesseeThen, within the same day, we were told by the driver and owner, ***, that the two of them were in some sort of "dispute"So, at this time we are not really sure where our vehicles areThen, the next day, we speak to the driver and he did not deliver the vehicles, because he had no gas moneyKeep in mind that it took HOURS for ***, the owner of Unity Transport, to ever answer his phoneOur vehicles were finally delivered on Thursday January I will not include the disgusting thing that the driver did in our vehicleTotally unprofessionalThe driver proceeded to come into our building, and proceeds to have a very loud, and not polite conversation with someone regarding his trying day, in the middle of our showroom, with customers within hearing distance After receiving the vehicles, we discovered that the Hyundai Sonata was damaged, the passenger mirror hanging from the unitNo prior damage was disclosed by Unity TransportWe proceeded to contact the auto auction, who has cameras at the gate, and records every unit coming in and outWhen the Hyundai left the auction, the passenger mirror was intact As per our conversation with ***, the body shop invoice to replace and paint the damaged mirror was $which exceeds his transportation invoice in the amount of $So, Unity Transport actually owes us $ Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) not a single word of the correspondent is accurate , our driver pick up both cars on the 9th of January and drop off the cars three days later on January 12th when the cars were being delivered it is customary for the accepting party to do a full inspectionthe cars were delivered properly and the bill of laden along with the inspection sheet was sign by the accepting party indication that there was no problem or nor damages It was only when we realize that we were not paid and began asking for payment that the dealer began complaining about phone call that went unanswered and car being dilevered late we have a clear and legible copy of our inspection report sign by them indicating no problems or no hanging mirror as reported .a copy can be provided upon requested Final Business Response / [redacted] (4000, 14, 2017/03/22) */ ***Document Attached [redacted] My only response is that my facts are accurate, whether [redacted] believes it or notHow could he say that not a single word of the statement is accurate?? He knows how this transportation disaster went downThe damage to the mirror was noted by the driver, attached is my copy of the delivery receipt, showing damage noted, written on the mirror, and I have attached a copy of the invoice to repair the damageI have stated the facts of this issue previously, and I stand by my comments It seems odd that [redacted] doesn't remember any of the issues that happened with this transport, didn't know his original vehicle had "repair issues", didn't know the truck with my two units went to Tennessee? I doubt that