Complaint: [redacted] I am rejecting this response because:I have not yet received the refund that Goldcoast Construction indicated they would send. On 10/10/14 I received an email from Goldcoast with an attached invoice detailing the amount that would be refunded ($718). On 10/11/14 I responded to their email and provided my address, as they asked where the refund should be sent to (please note, this was the third time that I provided my address where the refund was to be sent to). To date (10/23/14) I have not received any refund or any further correspondence from Goldcoast Construction. Upon receipt of a refund, which I have requested and Goldcoast has agreed to, I will consider the issue resolved. However, as I have not yet received any refund, this issue remains outstanding. Please see attachments for full details regarding the referenced invoice and emails. I continue to be extremely disappointed and frustrated with Goldcoast Construction's apparent lack of customer service and follow through. Regards, [redacted]
There was a complaint sent in about our company a few months backThe customer paid for a custom window that was not returnableThe reason it is non returnable is because it can not be used in another persons homeThe customer sold her house without telling us and then she wanted her money back for windowI tried asking her can the new owners use the window and she said we took too long and she wanted her money backWe did a lot of work for her for free. Because we do not want a bad reputation we reimbursed the customer her moneyI see that there is a closed complaint but when you go to the pie chart it says that the business had failed to resolve the complaint and this is not true
We tried going on line to rectify the problemWe are a family owned company that cares about all of our customers and any complaint is very important to us. My answer to this complaint is the following:
When we received payment from the customer for the material onlyWe deposited the
next day and waited for it to clear and submitted the order for the glass once we had the fundsThe customer was informed that the glass would take 10-business days to come inWhen the glass came in on the 10th business day the glass company needed to install a seal on the bottomWe informed the customer we needed to come out to peel the molding back to take the measurement which we didThis was a custom piece and we informed the customer as soon as the glass company was finished we would schedule to come out and installWe were also once chased off the property by the tenantThe customer emailed me and said the house is sold and we do not need the glassI thought it would have been nice for them to let us know what day the house would be sold onAlso if you knew we ordered it why wouldn't they work that out with the new owner of the home. Now we have the glass and she wants a refundWe repaired her steps for free, we fixed her door which I am trying to get payment forWe helped her with her HVAC for freeWe are a very reputable company with no complaintsOur reviews from home advisor and angies list are greatWe are a christian family and we never meant for any problems between the customerNow we will not receive a refund for ourselves but we will refund her the money because we believe in our customer being satisfiedWe will refund her money minus the door repair of I sent the customer an email with all this information
I told her that I wish we would have had a date of when she was selling the house and then we would have never taken on the job
Complaint: [redacted]
I am rejecting this response because:I have not yet received the refund that Goldcoast Construction indicated they would send. On 10/10/14 I received an email from Goldcoast with an attached invoice detailing the amount that would be refunded ($718). On 10/11/14 I responded to their email and provided my address, as they asked where the refund should be sent to (please note, this was the third time that I provided my address where the refund was to be sent to). To date (10/23/14) I have not received any refund or any further correspondence from Goldcoast Construction. Upon receipt of a refund, which I have requested and Goldcoast has agreed to, I will consider the issue resolved. However, as I have not yet received any refund, this issue remains outstanding. Please see attachments for full details regarding the referenced invoice and emails. I continue to be extremely disappointed and frustrated with Goldcoast Construction's apparent lack of customer service and follow through.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Yes, this complaint has been resolved.
Complaint: [redacted] I am rejecting this response because:I have not yet received the refund that Goldcoast Construction indicated they would send. On 10/10/14 I received an email from Goldcoast with an attached invoice detailing the amount that would be refunded ($718). On 10/11/14 I responded to their email and provided my address, as they asked where the refund should be sent to (please note, this was the third time that I provided my address where the refund was to be sent to). To date (10/23/14) I have not received any refund or any further correspondence from Goldcoast Construction. Upon receipt of a refund, which I have requested and Goldcoast has agreed to, I will consider the issue resolved. However, as I have not yet received any refund, this issue remains outstanding. Please see attachments for full details regarding the referenced invoice and emails. I continue to be extremely disappointed and frustrated with Goldcoast Construction's apparent lack of customer service and follow through. Regards, [redacted]
There was a complaint sent in about our company a few months backThe customer paid for a custom window that was not returnableThe reason it is non returnable is because it can not be used in another persons homeThe customer sold her house without telling us and then she wanted her money back for windowI tried asking her can the new owners use the window and she said we took too long and she wanted her money backWe did a lot of work for her for free. Because we do not want a bad reputation we reimbursed the customer her moneyI see that there is a closed complaint but when you go to the pie chart it says that the business had failed to resolve the complaint and this is not true
We tried going on line to rectify the problemWe are a family owned company that cares about all of our customers and any complaint is very important to us. My answer to this complaint is the following:
When we received payment from the customer for the material onlyWe deposited the
next day and waited for it to clear and submitted the order for the glass once we had the fundsThe customer was informed that the glass would take 10-business days to come inWhen the glass came in on the 10th business day the glass company needed to install a seal on the bottomWe informed the customer we needed to come out to peel the molding back to take the measurement which we didThis was a custom piece and we informed the customer as soon as the glass company was finished we would schedule to come out and installWe were also once chased off the property by the tenantThe customer emailed me and said the house is sold and we do not need the glassI thought it would have been nice for them to let us know what day the house would be sold onAlso if you knew we ordered it why wouldn't they work that out with the new owner of the home. Now we have the glass and she wants a refundWe repaired her steps for free, we fixed her door which I am trying to get payment forWe helped her with her HVAC for freeWe are a very reputable company with no complaintsOur reviews from home advisor and angies list are greatWe are a christian family and we never meant for any problems between the customerNow we will not receive a refund for ourselves but we will refund her the money because we believe in our customer being satisfiedWe will refund her money minus the door repair of I sent the customer an email with all this information
I told her that I wish we would have had a date of when she was selling the house and then we would have never taken on the job
Complaint: [redacted]
I am rejecting this response because:I have not yet received the refund that Goldcoast Construction indicated they would send. On 10/10/14 I received an email from Goldcoast with an attached invoice detailing the amount that would be refunded ($718). On 10/11/14 I responded to their email and provided my address, as they asked where the refund should be sent to (please note, this was the third time that I provided my address where the refund was to be sent to). To date (10/23/14) I have not received any refund or any further correspondence from Goldcoast Construction. Upon receipt of a refund, which I have requested and Goldcoast has agreed to, I will consider the issue resolved. However, as I have not yet received any refund, this issue remains outstanding. Please see attachments for full details regarding the referenced invoice and emails. I continue to be extremely disappointed and frustrated with Goldcoast Construction's apparent lack of customer service and follow through.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Yes, this complaint has been resolved.